8/3/2019 Budget Hotels Manual Sample
1/12
Home English SitesLogout
Quick Links Reports Departments Tools Budget Info Site Info
Budget Hotels Construction and Management Standards
No Topic Page
General Rules of Operation
1 Front Desk Policies 8
2 On Premise Residence 10
3 Uniform Standards 10
4 Smoking Considerations 10
5 Pet Policy 106 Fees & Commissions 11
7 Methods of Payment 11
8 Budget Hotels Owners Council 11
9 Waiver Handling 12
10 Privacy & Security Policy 12
Guest Facilities
11 Public Restrooms 1212 Swimming Pool Indoor & Outdoor 13
13 Exercise Room 14
14 Meeting Room Optional 14
15 Business Center/Library 14
16 Guest Laundry 14
17 Whirlpool Optional 15
Hotel Services
18 Complimentary Newspaper 15
19 Telephone Services 15
20 Television Services 1621 High Speed Internet Access (HSIA) 16
8/3/2019 Budget Hotels Manual Sample
2/12
22 Forgot Something Program 18
23 Facsimile Machine 18
24 Cribs, Play Yards & Rollaway Beds 18
25 Laundry/Valet Services 19
26 Vending Services 19
27 Complimentary Coffee & Hot Tea 19
Guest Service Programs & Standards
28 Guest Satisfaction Programs 19
29 Guest Service Standards 20
30 Guest Complaints 2331 Housekeeping & Maintenance Service Standards 24
32 Marketing Programs 26
33 Budget Privileges Rewards Program 26
34 Airline Frequent Traveler Program 28
35 Budget Hotels Gift Cards 28
36 Budget Hotels Directories 28
37 Other Directories 30
38 Guest Amenities & Supplies 30
39 Code Compliance 30
40 Guest Room Amenities & Supplies 30
41 Guest Bath Amenities & Supplies 35
42 Terry 37
43 Staffing & Training 38
44 Convention & Regional Meetings 39
Hotel Technology & Reservation Standards
45 Budget Hotels Property Management Systems 39
46 Reservations 40
47 Quality Assurance 41
Safety, Security & Risk Control48 Life Safety Systems 43
49 Entry Door Accessories 43
50 Racks 43
51 Safe Deposit Boxes 43
52 Front Desk Entry 44
53 Emergency Listing 44
54 Insurance Coverage 45
Food and Beverage Operations Standards
55 General 46
8/3/2019 Budget Hotels Manual Sample
3/12
56 Customer Service & Breakfast Attendant Standards 46
57 Facility 46
58 Food & Beverage Selection 48
59 Dishware/Utensils 53
60 Equipment Requirements 54
61 Presentation 54
62 Food Safety & Storage 55
63 Training 56
64 Cleanliness & Maintenance 56
Construction / Project Management65 Purpose & Scope 56
66 Licensee Responsibilities 57
67 Code Compliance 57
68 Insurance Requirements 57
69 Submittal Process 57
70 Initial Submittals 57
71 Preliminary Plan Submittal 30% 57
72 Final Plan Submittal 100% 57
73 Interior Design Submittal 58
Construction
74 Site Observations 59
75 Reports 60
76 Architecture and Engineering Purpose and Scope 60
77 Introduction 60
78 Approach 61
79 General Site 61
80 Hardscape Requirements 61
81 Landscape Requirements 63
82 Lighting Requirements 6483 Building Characteristics 65
84 Signage 66
85 Welcome 66
86 Vestibule Optional 66
87 Lobby 66
88 Welcome Center / Front Desk Area 67
89 Elevator Lobby 68
90 Public Restrooms 69
91 Public Space Food Service 70
92 Coffee Shop 7093 Serving Area 71
8/3/2019 Budget Hotels Manual Sample
4/12
Meeting Space
94 Meeting Room 72
Public Space Circulation
95 Passenger Elevator 73
96 Guest Suite Corridor 73
Guest Facilities
97 Guest Laundry 75
98 Vending Areas 76
99 Business Center / Library 77
100 Pantry 77101 Recreation 78
102 Exercise Room 78
103 Swimming Pool Indoor & Outdoor 79
104 Whirlpool Optional 81
Public Space Finishes
105 Public Space Material Matrix 82
106 Guest Suite 82
107 Room Mix/Types 82
108 Guest Suite 83
Guest Bath
109 Design 85
110 Accessories & Plumbing Fixtures 86
Guest Room/Bath Finishes
111 Guest Room/Bath Material Matrix 86
Administration
112 Employee Break Room 87
113 Employee Restroom 88
114 Workroom 88
115 Office 89Back of House Food Service
116 Kitchen Food Preparation 90
Housekeeping
117 Laundry/Linen Storage 91
118 Auxiliary Linen Storage (Floors 2 and Above) 92
119 Storage Room 93
Back Of House Circulation
120 Stairwells 94
121 Service Elevator Optional 94
Engineering
8/3/2019 Budget Hotels Manual Sample
5/12
122 Pool Equipment Room/Building 95
123 Pool Storage Room/Building 96
124 Electrical Room 96
125 Mechanical Room 97
126 Elevator Equipment Room 97
127 Back of House Materials Matrix 98
System Information
128 Sound Transmission Coefficient (STC) 98
129 Heating, Ventilation & Air Conditioning (HVAC) 99130 Plumbing 99
131 Electrical 99
132 Telecommunications 100
133 Internet Access 100
134 Television 100
135 Life Safety 100
Interior Design
136 Purpose and Scope 101
137 Introduction 101
138 Welcome 102
139 Vestibule 102
140 Lobby / Living Room 102
141 Welcome Center / Front Desk Area 103
142 Elevator Lobby 104
143 Public Restrooms 104
Public Space Food Service
144 Coffee Shop 105
145 Serving Area 106
Meeting Space146 Meeting Room 107
Public Space Circulation
147 Passenger Elevator 108
148 Guest Suite Corridor 108
Guest Facilities
149 Guest Laundry 109
150 Vending Areas 110
151 Business Center / Library 110
152 Pantry 111
Recreation153 Exercise Room 111
8/3/2019 Budget Hotels Manual Sample
6/12
154 Swimming Pool Indoor & Outdoor 112
155 Whirlpool Optional 113
Public Space Finishes & Furnishings
156 Vinyl Wall Covering 114
157 Carpet, Carpet Base & Carpet Pad 114
158 Ceramic Tile & Base 114
159 Window Covering 116
160 Furniture Construction & Upholstery Fabric 116
161 Lamp/Sconce Lighting 116
162 Artwork 116163 Graphics 116
164 Public Space Fixtures, Furnishings & Equipment Matrix 117
165 Guest Suite 117
166 Guest Suite Types & Inventory 117
167 Bedding Standards 118
168 Guest Suite Fixtures, Furnishings & Equipment 120
169 Guest Bath 122
170 Terry Standards 122
171 Guest Bath Fixtures, Furnishings & Equipment 123
172 Guest Suite Finishes & Furnishings 124
173 Guest Suite Finishes 125
174 Guest Suite Finish Standards 125
175 Guest Suite Fixtures, Furnishings & Equipment Matrix 125
Guest Bath Finishes & Standards
176 Guest Bath Finishes 125
177 Guest Bath Finish Standards 127
Administration
178 Employee Break Room 127
179 Employee Restroom 128180 Workroom 129
181 Offices 129
Back of House Food Service
182 Kitchen Food Preparation 130
Housekeeping
183 Laundry/Linen Storage 130
184 Auxiliary Linen Storage (Floors 2 and Above) 131
Back of House Circulation
185 Stairwells 131Back of House Finishes & Furnishings
8/3/2019 Budget Hotels Manual Sample
7/12
186 Vinyl Wall Covering 132
187 Carpet & Base 132
188 Carpet Pad 132
189 Ceramic Tile & Base 132
190 Sheet Vinyl 132
191 Back of House Fixtures, Furnishings & Equipment Matrix 133
Service Marks/Signage
192 Purpose and Scope 133
193 Service Marks & Usage 133
194 Signage 137
195 Vehicle Graphic Standards 138
196 Compliance 138
8/3/2019 Budget Hotels Manual Sample
8/12
8/3/2019 Budget Hotels Manual Sample
9/12
C. Furnishings & Seating
1. The breakfast area should offer ample comfortable seating. The 25% rule of the industry - one (1) seatper four (4) guest suites - is required.
2. Breakfast area should be of high quality and resistant to stains, burns, abrasions and abuse.3. Chairs are an important part of the design and must have fabric upholstery and finishes that create a
non-institutional look.4. Tables are to be commercial grade with high-pressure laminate tops to coordinate with the rest of
the breakfast area.5. The design should reflect a definite theme yet must complement the adjacent public areas.6. The serving area/line shall have operable doors, shutters or partitions to conceal the serving area/line.7. Each property is required to make seating provisions available for guests traveling with children. At least
one high chair and one booster chair must be provided per property, but more should be availableaccording to the needs of your guests.
150.2 Guest Room Amenities & Supplies
Quantity Item Logo Required
Wastebasket made ofBudget HotelsInternationalapproved plastic or vinyl, 13One (1) qt. rectangular. It is recommended that a No
28 qt. wastebasket be placed in the livingarea of each suite.
8/3/2019 Budget Hotels Manual Sample
10/12
Atleasttwo(2)
perbed
Ten(10)
One(1)
One(1)
Four(4)
Optional
Three (3)
Glassesorapp
rovedpolystyren
etumblers,wrapp
edasfollows:
1. The
mi
i i f h l bl i 9
8/3/2019 Budget Hotels Manual Sample
11/12
nimum size of the polystyrene tumbler is 9 oz.2. The glasses must be bagged, covered with a top (stancap),
or cling wrap. The minimum size of the glasses is 8 oz.
The glasses (tumblers) are to be placed next to the ice bucket onthe room tray, or in the bath vanity area.
Removable Hangers are required in allguest suite closets. Sixof the hanger bars are to be non-slip and the other four hangersmust have skirt/trouser hanger clips. Hangers must bemanufactured from wood or heavy duty contoured plastic; wire ormetal hangers are not permitted.
Ice Container: A minimum 3 qt. sizeinsulated ice container witha lid must be placed on the room tray with the tumblers. Paper orcardboard containers are not permitted.
Room Tray: A rectangular plastic tray,with a minimum size of 10"x 12", or a round tray with a minimum diameter of 14", must beprovided for the placement of the ice bucket and tumblers. Thetray must be matched to the amenities package and be located onthe credenza or on the vanity.
Ashtrays (Only in smoking guest suites)must be provided. Theashtrays must have a minimum size of either 3 1/2" square or 41/2" round. The ashtrays must match and be manufactured ofeither glass or china. The use of plastic ashtrays is not permitted
Matches: Matches are not required in eachguest suite, but asupply must be readily available, upon request, at the hotel's frontdesk. A placard must be placed in each guest suite to notify theguest of the availability of the matches.
Guest Stationery: Sheets of writing paperand envelopes arerequired for each guest suite. The minimum size stationery is 6" x7", with standard 6 3/4" envelopes. The stationery package shallbe located in the desk drawer or in the in-room organizer.
No
No
No
No
No
N
o
Yes
8/3/2019 Budget Hotels Manual Sample
12/12