Bridging the learningimpact gap
Matt JohnsonGlobal Managing Director, Kineo @KineoMD
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What possible gaps are there?
Push vs pull
Training vs development
Supplier vs customer
Inputs vs outcomes
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In control of their own learning and development
What’s changing for learners?
Then• One location
• Prescribed
times
• Pace dictated
Now• Many devices
• Self-paced
• Personalised
4
Increase in on-the-job training changes this role
What’s changing for line managers?
Now• Provides training
• Coach and mentor
• Measures L&D
impact
Then• Arranges training
• No coaching skills
• Traditional
performance
management
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Delivers on business objectives and measures success
What’s changing for L&D professionals?
Now• Facilitator
• Provides tools
• Listens to
needs
Then• Gatekeeper
• Controls delivery
• Delivers training
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Drives culture change, often using L&D as a tool
What’s changing for HR directors?
Now• Works closely with
L&D
• Employee engagement
• Uses L&D to change
culture
Then• Separate from L&D
• Retention and
recruitment
• Not measured on
L&D
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From deliverers of training to facilitators of learning
What’s changing for providers and vendors?
Now• Platform neutral
• End to end solution
providers
• Partnering with
clients
Then• Provider of
platforms
• Providers of
content
• Fragmented
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A relationship approach
Driven by
learner
Supported by line
manager
Backed by L&D or
HR
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No gaps in our relationships!
In control of their own
development
Focused on business outcomes
and individuals’
development
Integral to business needs, driving culture change
Aligned with
business, listening to learner and line manager
Facilitator working
with clients to
meetbusiness
challenges
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From input to outcomes
What do we measure?
• Hours delivered• Number of
attendees• Satisfaction
What should we measure?
• Raise in skill level• Increase in
productivity• Business targets hit
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Tips for bridging the gap
1. Measure the right thing – focus on outcomes
2. Listen to the learner
3. Align with the business needs
4. Create a series of relationships
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Learning
Don’t let one open up in the first place!
Thank you!
Matt JohnsonGlobal Managing Director, Kineo @KineoMD