Transcript
Page 1: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

1

Page 2: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

February 10, 2009

2

Oreo Cookies & Facebook

Fishing where the fish are…

8/11/10

Page 3: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

3

Once upon a time, brand URL was the primary IMC destination

Page 4: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

4

Now, it’s as likely to be Facebook

• New Ford F150 revealed on Facebook 7/29

Page 5: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

Facebook has become the de facto brand destination

5

Starbucks.com995k monthly uniques

Facebook.com/Starbucks

12MM fans to communicate with daily

Coca-Cola.com348k monthly uniques

Facebook.com/CocaCola

10MM fans to communicate with daily

Source: Quantcast.com

Page 6: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

6

Facebook as the place to “celebrate”

Page 7: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

7

Oreo brand’s leap into Facebook

• Brand page launched August ‘09 with 2.8MM fans (via migration of existing fan pages)

• Oreo created a single focus for all IMC efforts, with a signoff explicitly driving consumers to Facebook

• Oreo Facebook fans today at 8.2MM, and adding tens of thousands of fans daily

• International opportunities abound, with targeted messages to our large ex-US community

Page 8: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

The Oreo fan page monthly growth

8

• Early investment in the platform has lead to dramatic increases in growth in Q3

• Oreo’s fan page monthly growth is six times higher than the Facebook average

Source: Famecount.com

Page 9: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

9

Why Facebook & Oreo?

Page 10: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

Reach Mom Where She Is

Moms spend nearly 20% of their online minutes on

Facebook

Source: 360i analysis of @plan; January 2010

•22.5MM online•15MM in social media•2.9MM influencers

38.5% | 286

93.3% | 200

22.2% | 166

22.8% | 192

52.7% | 114

29.8% | 162

10

Page 11: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

Oreo Is A “Social” Cookie

11

Source: http://www.famecount.com/

Page 12: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

Oreo Digital Vision

• Vision– Continue to grow and enhance consumer

engagement within Facebook and other digital platforms

Page 13: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

Driving Engagement

Source: June 1st – July 9th

•Focusing on brand love and our community i.e., Fan of the Week

Page 14: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

Product Innovation

• Utilize Facebook fans and advocates to raise awareness of new products, including– Trial– Sampling

Facebook Tab

Page 15: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

Promotional Communication

• User generated content and interaction via Facebook tab– Fans driven to tab via wall

communications (and digital banner ads)

Page 16: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

16

Integrating Facebook Into IMC

Page 17: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

Golden DSRL - Q4 ‘09/Q1 ‘10

17

Embedded video… ...product giveaways

…and fan interaction

• Double Stuf Racing League generatedsocial awareness & engagement

Page 18: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

Valentine’s Day – Q1 ‘10

18

Iconic print …to virtual valentine’s day cards…and virtual gifts

Page 19: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

Summer Oreo & Milk – Q2 ‘10

19

From iconic print…

…to online media

…that can be shared.

…to branded games

http://clients.360i.com/clients/Oreo/marcopolo/facebook/new/marco-polo.html 

Page 20: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

20

So What?

Page 21: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

So What?

• What does it mean?– Oreo has over 8.2MM Facebook fans who are open to

engaging in a dialogue (up from 5MM less than 2 months ago)– Fan engagement drives brand advocacy– Opportunity to utilize fans via “learning lab” environment– Global reach and communications

Page 22: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

Making the most of the Oreo ecosystem

Broadcast

Oreo.comFacebook.com/Oreo

Twitter.com/Oreo

YouTube.com/Oreo

Page 23: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

February 10, 2009

23

Thank You and don’t forget to “Like”

Oreo!

www.facebook.com/oreo

[email protected]@BethYoReillyLinkedIn.com/beth-yohanan-reilly

Page 24: BlogWell Chicago Social Media Case Study: Kraft Foods, presented by Beth Reilly

24