Last Staff Meeting Survey Summary
Having an opportunity to hear directly from the provost and
the interim CIO
The open forum – appreciated the opportunity to ask
questions of the provost, CIO, and the panel
Put more focus on the people behind our projects and
services; let those individuals present
Biweekly newsletter
Social events
The focus on improving our communications internal to IET
and with the campus, and the opportunity to contribute ideas
about both.
IET Insider IET Newsletter
ATS correspondent – Fernando
EAIS correspondents - Ahna and Bill (also produce
the newsletter)
Other contributors from the HR/BOU/CIO - Peter
Blando, Shannon, Nick Penrose, and Babette
Send items to [email protected]
New IET Staff Kevin Loenker - IT Express Tim Kerbavaz – Media Production Joshua Smith - IT Express James Murray - Network Operations Center Michael Loranc - IT Express Jesse Avina - IT Express Joseph Crain - uConnect Joren Post - Application Development Jacob DuCharme - uConnect John Jones - Application Development Sukhjinder Gill - Application Development Jourdan Perla - Computer Lab Management
Trevor Williams - AV Engineering Paula Shimada - Business Operations Unit Ann Maeda - Budget Office Allyson Crabbe - Budget Office Laren Ferguson - IT Professional Services Christopher Loureiro - IT Professional Services Zhi-Wei Lu - Network Operations Center Kathryn McClean - Business Operations Unit Andrew Sattler - Application Development Mark Miller - Application Development Ted Yang - Computer Lab Management Mark Deamer - Client Services Tasslyn Gester - Client Services Faith Lee - Budget Office
Troy Eury - Infrastructure Systems Management Randy Rivers - AV Engineering Todd Kaiser - Media Production Nancy Molina - Computer Lab Management Lynette Crocker – Business Operations Unit Roger Moy – Network Service Center Lorena Puga-Ayala – Project Management Office Carl Banks – Infrastructure Systems Management James Williams – Infrastructure Systems
Management Bob Cutler – Project Management Office Sheila Johnson - Project Management Office June Tuller - Client Services Nathan Weddle - Application Development
STAR Awards
Dan Commins (ATS)
Joncarlo Ruggieri (EAIS)
Kevin Mayeshiro (CR)
Tim Leamy (ATS)
Josh VanHorn (EAIS)
Alex Alfieri (EAIS)
SPOT Awards Constance Fuller (EAIS)
Blaise Camp (EAIS)
Tom Poage (EAIS)
Shawn DeArmond (EAIS)
Carson Black (EAIS)
Brian Donnelly (EAIS)
Debbie Edwards (EAIS)
Rick Hendricks (EAIS)
Mark Thonen (EAIS)
Fun Facts!
Out of 239 total IET staff:
41 IET-ers have worked for UCD more than 20 Years
21 have worked 25 or more years
9 have worked more than 30 years
1 has worked over 40 years
Service Awards Fernando Socorro (ATS) - 10 years Rene Jimenez (CR) - 15 years Joyce Johnstone (EAIS) - 30 years Barbara Meyer (CR) - 40 years Jennie Rush (CR) - 15 years Rendell Bonoan (CR) - 10 years Geraldine Finton (CR) - 20 years Gary Sharpe (EAIS) - 10 years Shawn DeArmond (EAIS) - 15 years Gail Harder (CR) - 25 years
Updates & New Initiatives
Effective Communication (Inside & Outside)
Data Science Initiative
Joint Data Center Planning
TILT Plans
Collaboration with Med Center
Administrative Application Development
Project Showcase
A Joint Online Testing Experiment and a Vision for Teaching and Digital Technology Dr. James Carey, Professor, Entomology & Mark Redican, Director, Telecommunications & Data Center, IET
The Service Catalog and the Future of IT Service Management Anita Nichols, Client Services Manager, IET
New Developments in Campus Administrative Application Development Prasant Mohapatra, Interim Vice Provost & CIO
Project Showcase
A Joint Online Testing Experiment and a Vision for Teaching and Digital Technology Dr. James Carey, Professor, Entomology & Mark Redican, Director, Telecommunications & Data Center, IET
The Service Catalog and the Future of IT Service Management Anita Nichols, Client Services Manager, IET
New Developments in Campus Administrative Application Development Prasant Mohapatra, Interim Vice Provost & CIO
ServiceNow
Live for IET on August 29 175 IT users 18137 incidents/requests recorded
• IET = 10,965
Other groups:• College of Engineering
• School of Education
• Office of Chancellor / Provost
• Academic Affairs
• School of Law
• Administrative and Resource Management (soon)
ServiceNow community
Integrated the campus through:• Community Administrators
• Beta program
• Technical committee
http://itsm.ucdavis.edu
It takes a village…
Ahna Heller Anita Nichols Aric Horstman Arnaud Menut Brian Donnelly Caryn DeMoura Curtis Bray Dan Wright Jason Fearing
Justin Anonuevo Minor Rojas Morna Mellor Quico Gonzalez Tasslyn Gester Jamie Butler, CoE Ken Jones, CoE Steve Pigg, SoE
Project Showcase
A Joint Online Testing Experiment and a Vision for Teaching and Digital Technology Dr. James Carey, Professor, Entomology & Mark Redican, Director, Telecommunications & Data Center, IET
The Service Catalog and the Future of IT Service Management Anita Nichols, Client Services Manager, IET
New Developments in Campus Administrative Application Development Prasant Mohapatra, Interim Vice Provost & CIO
Internal AuditGOAL: Survey current administrative application development process and governance and identify areas of improvement
Process:
• Review units with application development functions outside of IET;
• Identify opportunities to reduce redundancy and improve operations where appropriate.
• Included CA&ES, Bio. Sci, and L&S.
Finding: “Governance remains fractured and a lack of coordinated investment in
IT across campus results in unnecessarily redundant or duplicative infrastructures, and conflicting/incompatible development
architectures.”
Findings: Governance
• No single body governs administrative app development + resource allocations across campus
• Limited success with
• PPM 200-45 (Development & Review of Admin. Computing Systems)
• Strategic Technology Advisory Committee (STAC)
• Admin. Application Development Initiative (AADI)• Existence of multiple governance fosters barriers to partnerships among
units
“As a result of these limitations (…) many units choose to obtain, vet and complete application development projects on their own without using a formalized governance process or working with other units to determine if there is a broader campus need that can be addressed with their planned application.”
Findings: Staffing• Increased reliance on IT to support business needs• Large # of IT staff: ~800 FTE; $71.8M • Key issues
• No comprehensive understanding of campus investments in IT staff or job functions
• Overlapping job functions across colleges, schools & admin units
“The lack of clarity re: job functions (…) limits management’s ability to make strategic choices.”
Internal Audit: Recommendations
REC #1: Governance
Develop and implement a governance structure and an advisory body to the CIO. The CIO, informed by the advisory body, should provide ongoing oversight of administrative application development across the University. The governance structure should be designed in such a way as to facilitate allocation of resources in the most efficient and effective manner. Completion Date: February 15, 2014
Internal Audit: Recommendations
REC #2: Staffing
Complete a study, including an inventory of IT staff functions that immediately relate to administrative application development, across the campus to support strategic decision-making by campus leadership regarding IT investments.
Identify each administrative application development organization on campus to identify opportunities for consolidation of IT staffing resources and roles, processes, tools and infrastructure.
Completion Date: April 15, 2014
Internal Audit: Recommendations
REC #3: Varied & Redundant Application Development
Develop guidelines for the use of standardized development tools and infrastructures to ensure that the administrative applications that are developed by the University can be integrated, are scalable, and have the ability to be supported by units across the enterprise.
Identify a plan of action to achieve potential efficiency gains and cost savings for the administrative application development function for the campus. Completion Date: June 15, 2014