The power of dedication
Benchmarking IT BenefitsExploring Outcome- andProcess-based Approaches
Diderik van Wingerden, M&I/PartnersPeter Schuurman, CITEREgon Berghout, CITERAugust 9, 2009
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Inform you… on our ongoing work for advancing IT benefits benchmarking practices and theory
Inspire you… to participate in the debate and join us in the challenge
Confuse you…
Goal for today
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Agenda
Our conceptual framework: Outcome- and Process-based Approaches for IT
benchmarking Empirical results:
What you already know: IT TCO benchmarking What we would like to add: IT benefits benchmarking Outcome-based: measurement of IT functionality Process-based: measurement of IT process maturity
What the future holds
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Conceptual framework: Outcome- and Process-based Approaches for IT benchmarking
Efficiency Effectiveness
Costmanagementassessment
Benefitmanagementassessment
BenefitCost
Outcome-based
Process-based
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What you already know: IT TCO benchmarking
…in a Rubik’s Cube
Cost carriers:Cost carriers:-ICT-managementICT-management-PC-WorkplacePC-Workplace-LANLAN-WANWAN-ApplicationsApplications-Speech facilitiesSpeech facilities
IT cost IT cost categories:categories:-HardwareHardware-SoftwareSoftware-PersonnelPersonnel-OtherOther
Measurement Measurement Objectives:Objectives:-InvestmentInvestment-DepreciationDepreciation-ExploitationExploitation
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What you already know: IT TCO benchmarking (2)
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What we would like to add: IT benefits benchmarking
Typical comments from participants:
“Now I know the costs, but what are the benefits?”
“How much value do we get from our IT?”
“Organizations that, for example, might appear to be expensive, could provide valuable additional functionality. Whereas other, seemingly more cost efficient, organizations might lose out on the benefits.”
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Outcome-based: measurement of IT functionality
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Process-based: measurement of IT process maturity
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What the future holds
Outcome- and process-based measurement proven useful for housing associations
Measurements are complementary Validation in other industries? Development of outcome-based or process-based?
Or both? Towards standardization and objectiveness? Link to business processes?
See “Calculating the importance of information systems” (www.citer.nl, working paper no. 10)
We are dedicated to the challenge!
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Are you…
Informed?
Confused?
Inspired?
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Descriptive statistics and correlations