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BANKING OPERATIONS OFFICER (1POSITION)

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly organizedBanking Operations Officer (1 position) to join Directorate of Technology and Operationsbased in Sengerema.

JOB SUMMARY:

Banking Operations Officer will be responsible for serving customers effectively, maintaincompetitive turnaround time and process transactions accurately. His/her efficiency andcourtesy often reflects the Bank’s standard of service. He/she has to ensure that both front

and back office operations are performed fast, accurately and friendly.

Report ing Line: Directly to Branch Finance OfficerLoc tions: Sengerema Mini BranchWork Schedule:  As per TPB Staff regulations

S l ry: Commensurate to the Job Advertised

Essenti l Duties nd Responsibi li t ies:-

  Guide prospective customers who come over the counter for inquiries.   Coordinate all counter activities while ensuring that quality service is provided to

customers.   Receive Cash and Cheque deposits   Posting Transactions

  Verify teller proof of cash and teller proof of cheques against actual documents byticking and signing the printouts.

  Scrutinize internal vouchers to ensure that they are properly drawn and authorized inline with the approval limits.

  Handle Foreign Exchange Transactions

  Cross sell Banks Products to Customers

  Affixing photographs in new/continuation customer pass books   Correspond with Cards custodians on issues relating to ATM cards, check reports in

order to solve customer complaints.   Any other duties as may be assigned by Supervisor/BFO from time to time.   Comply with the Policies and standards, Local laws and Regulations, Controls and

Procedures of the Bank.

  Report Suspicious Transactions   Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your

Customer(KYC)/Customer Due Diligence (CDD)   Issue new passbooks and ID cards to new customers.

  Scrutinizing and short casting customers passbooks before making payment oncustomer’s accounts

Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 asamended by Act No. 11 of 1992. TPB is a Bank that provides competitivefinancial services to our customers and creates value for our stakeholdersthrough innovative products.

TPB is a Bank, whose vision is “to be the leading bank in Tanzania in theprovision of affordable, accessible and convenient financial services”. As partof effective organizational development and management of its human capitalin an effective way, TPB commits itself towards attaining, retaining anddeveloping the highly capable and qualified workforce for TPB betterment andthe Nation at large.

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  Computing and charging commissions, interest and all other bank charges on customers.   Fill delivery notes/registers for items moved from one office to another by post of 

dispatch.   Balancing teller’s cash at the closure of business daily.

  Check and sign back-office entries raised by the respective clerks/tellers.

  Prepare Bank reconciliation statement timely and accurately.   Reconcile and clear all suspended transactions   Filing/bundling records for safe keeping in the record rooms.

KEY RESUL S AREA:

  Customer Satisfaction   Individual Productivity and Turnaround time   Minimum Cash Differences   Accuracy of Transactions Postings

KEY RELA IONSHIPS

  Internal: All TPB Staff    External: Regulators/ Customers/Clients

E X PER I ENC E AND KNOWLEDGE REQU I R ED

EDUCA ION: Bachelor degree/Advance diploma in Banking, Economics,

commerce, Business Administration, Finance or Accountingfrom any recognized University or Institute

EXPERIENCE:   At least 1-3 year of relevant Banking experience

  Working knowledge of Equinox Functionality

SKILLS / A RIBU ES: Strong leadership & people management skills   Prioritize Tasks

  Team player

 Applicants are invited to submit their Curriculum Vitae and Application Letter(ind ic t in g the pos i t ion t i t le in the sub jec t h e d ing ) via e-mail to:recruitment@post lb nk.co.tz . Applications via other methods will not beconsidered. If you are not contacted by Tanzania Postal Bank within seven daysafter the deadline, consider your application was unsuccessful. Short listedcandidates may be subjected to any of the following: a security clearance; acompetency assessment; physical capability assessment and reference checking.

 Applicants need to submit only the Curriculum Vitae (CV) and the Letter of  Applications indicating the Job advertised. Other credentials will have to besubmitted during the interview for authentic check and other administrativemeasures and should not in any way be attached during application.

  nz n i P ost l B nk is n Equ l Oppo rtun it y Em p loyer nd is very

c omm i tt ed t o e nv iro nm e nt l, h e lt h n d s fe ty M n g eme n t.

P le se forw rd your ppl ic tions before 23rd July 2014