Bank und Zukunft
Künstliche Intelligenz:Was die Finanzindustrieaus dem Weltall lernenkann (und umgekehrt)
Matthias BiniokLead Watson Architect DACH
© 2018 IBM Corporation
As the volume of data, digital transformation, and the pace of technological change accelerate, the ability of organizations and professionals to keep up and capitalize on the opportunity is becoming more challenging.
Data proliferation
Capacity and ability to adapt
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© 2018 IBM Corporation 2© 2018 IBM Corporation 2
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As the volume of data, digital transformation, and the pace of technological change accelerate, the ability of organizations and professionals to keep up and capitalize on the opportunity is becoming more challenging.
AI provides an opportunity to help professionals close the gap and harness the full potential of data by creating new tools to improve their work and outcomes.
Data proliferation
Capacity and ability to adapt
TIME
RA
TE
Knowledge and capability
© 2018 IBM Corporation© 2018 IBM Corporation
Humans excel at
DILEMMAS
COMPASSION
DREAMING
ABSTRACTION
IMAGINATION
MORALS
GENERALIZATION
Cognitive Systemsexcel at
COMMON SENSE (with biases)
NATURAL LANGUAGE
LOCATING KNOWLEDGE
PATTERN IDENTIFICATION
MACHINE LEARNING
ELIMINATING BIASES
PROVIDING ENDLESS
CAPACITY
Watson is creating a new partnership betweenhumans and technology
4© 2018 IBM Corporation 4
Four capabilities distinguish Watson from traditional programmed computing systems
Reason
Watson reasons. It understands underlying ideas and concepts. It forms hypotheses. It infers and extracts concepts.
Interact
With abilities to see, talk and hear, Watson interacts with humans in a natural way.
Learn
Watson never stops learning,getting more valuable with time. Advancing with each new piece of information, interaction and outcome, it develops “expertise.”
Understand
Watson understands like humans do.
© 2018 IBM Corporation© 2018 IBM Corporation 5
• Customers develop and own
insights with enterprise data and
models
• Customization capabilities for
specific domains and private
enterprise data
• EU Model Clauses, ISO and PII*
compliant; GDPR in 1H 2018
• Industry leading capabilities to learn
from small data
• Compare & Comply for understanding
governing documents
• Pre-trained smarts out of the box
Watson Differentiators
• Enterprise grade full stack AI
• IBM Cloud Private support, starting
with packaged use cases
• Single Data & AI Watson Studio is
unique in the industry
Protects your insights Reimagines your workflowsLearns more with less data
The Benefits
� Support for Service Center
� Employees can focus on complex needs
� Increases number of online contracts
� Attractiveness for younger customers augmented
Short Impression – Go Live 2.11.2017
The Solution
� offers a 24/7 service to your clients and enables them to handle real user inputs, analyze their intents, find an appropriate answer and provide it to the customer in an empathetic way
� IBM Cloud with several APIs
� Asset provides a set of functionalities, which can be used very fast
� Natural Language Understanding, Natural Language Classifier, Watson Conversation Services, Weather Company Data, IBM Cloud
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20 dialogs and Q&A: 661 answers
2237 sample questionsfor 74 Intents
ChitChat for smalltalk with morethan 100 Intents and topics
Fully integrated in theOnline Trade Functionality
Handover to the call back service
Fully Integrated on INTERHomepage
7IBM Cloud / Watson and Cloud Platform / © 2018 IBM Corporation
Insurance: INTER
Automotive: AskMercedes | Personal Car AssistantWatson Assistant + Augmented Realityhttps://www.ibm.com/blogs/think/2017/11/end-of-the-car-manual/
Read & Write
Watson Assistant
Automotive: Autoglass UK | Automatic Quote for RepairWatson Visual Recognitionhttps://autoglassbodyrepair.co.uk/book/v2/
See & Recognize
Visual Recognit ion Service
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Business benefits
75% Decrease in timefor employees to search for data
38,000 Documentsto train the solution – this would take a human 5 years to read
30 Years of experienceat the fingertips of all employees
E&U: Woodside
Woodside is an Australian oil and gas company with a global presence, recognised for its world-class capabilities – as an explorer, a developer, a producer and a supplier.
" Account Managers benefit from e-mail analysis support to facilitate the processing of 350,000 e-mails received each day"
Two virtual assistants facilitate to retrieve information from "complex topics" such as: car and home insurance.
“Beyond on artificial intelligence purpose that would replace jobs at Crédit Mutuel, the cognitive intelligence increase customer relationship and helps to generate commercial time for exchange with customer.
It is an extremely powerful tool for increasing the skills of employees, thanks to efficient (virtual) assistants. The users' membership is impressive, the satisfaction rate is of the order of 90% »Nicolas Théry
The setting of IBM Watson would released a workload of
“200 000 days“ for Credit Mutuel. According CEO of
Crédit Mutuel
Banking: Crédit Mutuel
Orange Bank
Web + Mobile
"Every week, almost 24,000 conversations are performed by Djingo. Nearly
20% of these conversations take place outside traditional working hours, to meet strong demand for a continuous service.
We have exceeded 400,000 conversations since November, it becomes significant "says André Coisne.
"The important criterion for us is the number of conversations that
can be conducted autonomously: the rate went from less than 40% in November to 54% today.
Thus, more than one conversation out of two does not require our intervention "welcomes André Coisne.
It is by automating this type of tasks that we can offer a free
service. The virtual advisor is not a competitor of the human advisor but complementary, it allows him to focus on value-
added tasks. "
Cora is currently able to answer basic
verbal questions such as :
“How do I login to online banking?”“How do I apply for a mortgage?”
“What do I do if I lose my card?”.
Testing to date has suggested customers
that have avoided digital services in the past may be more inclined to interact with
digital humans like Cora, and it could help blind and partially sighted customers who
are unable to engage with visual content,”
Banking: Royal Bank of Scotland
KBC, Benelux
To drive growth, KBC Bank is always looking for
innovative ways to attract and retain customers—particularly younger millennials.
Thanks to our work with IBM, we’re building a
deeper understanding our younger customers’
needs and adapting our services to inspire their
loyalty.”
—Karin Van Hoecke, General Manager Mobile
First, KBC Bank
Parse and analyze
semantic content of a
governing document --
contract, regulation, SOW,
RFP -- in order to ask
natural language questions
and compare with a
corpus of similar
documents.
Watson Compare & Comply
© 2018 IBM Corporation
Enrich interactions
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16CIMON / July 7, 2018 / © 2018 IBM Corporation
CIMONCrew Interactive MObile companioN
DLR
• Weight: 5kg (11 lbs)• Diameter: 32cm (12.6 inch) • Propulsion System: Air• Autonomy: 2h• Guidance, Navigation & Control System:
Video and Ultra Sonic Sensors• Artificial Intelligence powered by
IBM Watson™
CIMON’s Artificial Intelligenceand Other Components
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• “Ears” (IBM Watson Speech to Text)
• “Brain” (IBM Watson Assistant)
• “Mouth” (IBM Watson Text to Speech)
• “Eyes” (IBM Watson Visual Recognition)
• “Feelings” (IBM Watson Tone Analyzer)
• “Body & Movement” (Airbus GNCS)
• “Nervous System” (Airbus Ground Station and IBM Cloud)
CIMON / July 7, 2018 / © 2018 IBM Corporation
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• Further Development of CIMON
• CIMON 2.0 for ISS
• Deep Space Missions
Long-term Vision
CIMON / July 7, 2018 / © 2018 IBM Corporation
Follow @astro_cimonon Twitter!
Goals & Success Factors
• New Crewmate / Astronaut Assistant
• Crystallization Experiment
• Skill Training
• Mobile Video Documentation
© 2018 IBM Corporation19