The Tourism Accommodation Australia (NSW) Awards for Excellence are recognised as the most prestigious hospitality and tourism awards, honouring the achievement of excellence in a wide range of categories in the accommodation industry.
These awards are open to all members of Tourism Accommodation Australia (NSW), who meet the nomination criteria as detailed here. Each year the competition gets tougher as the quality of the services and facilities continues to reach even higher standards throughout the accommodation sector.
These awards increase public awareness of the hotel industry throughout the State with winners and finalists supported with an extensive media campaign. Many winners are also eligible to enter the high profile National Awards later in the year.
The presentation of the Awards for Excellence would not be possible without the support of our major sponsors and we acknowledge their invaluable, ongoing contribution to the industry.
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HOTEL ACHIEVEMENT AWARDSO1 Outstanding Achievement in TrainingELIGIBLE FOR NATIONAL AWARDSThis category will be judged on a written submission only of no more than 1500 words plus accompanying documents and pictures where relevant.
The following should be addressed in your submission:
Contribution to raising professionalism in the industry.
Catering for industry needs.
Innovation in educational training and support of established training outlets.
Retention of staff as a result of the training initiatives. Records to be available to judge if required.
Internal training, schedules, training manuals etc.
Access to and support of external training.
Training budget spent in relation to overall expenditure.
Support documentation to be provided for all claims.
O2 Outstanding Community Service and AchievementELIGIBLE FOR NATIONAL AWARDSThis category will be judged on a written submission only of no more than 1500 words plus accompanying documents and pictures where relevant. This should detail your contributions and support to the community throughout the nominated period.
Criteria for entry must demonstrate that your hotel plays a strong role in your community.
The following should be addressed in your submission:
Active participation and support of community groups and activities.
Promotion of hotel industry to community groups.
Theextenttowhichthehotelenvironmentreflects
community support.
The extent to which hotel employees embrace community involvement.
Support of charitable institutions.
Profileandpublicrelationsachievedthroughcommunitywork.
Howthehotel’scommunityserviceactivityfitswithoverall
corporate objectives.
O4 Workplace Health & Safety Hotel of the YearThis category will be judged on a written submission only of no more than 1500 words plus accompanying documents and pictures where relevant. Entrants must be able to demonstrate achievement in occupational health and safety in the operations of your hotel and an innovative approach in the workplace.
Safety initiatives should be outlined, and this must be in accordance with the WH&S legislation which involves all persons in the hospitality industry including staff, patrons, and suppliers.
The following information should be included in your submission if applicable:
Policiesinplaceatyourhotelthatsupportworkplacehealth&safety,environmental best practice and safe patron transportation.
Explain how your hotel addresses safety issues (In particular your answersshouldfocusonissuessuchasbackofhousesafety,hazardous substances and manual handling).
What innovative methods have been implemented to improve occupationalhealth&safetyinyourworkplace?
Description of health & safety and patron safety training provided to staff both during induction and employment.
Description of your policy for addressing the safe transport needs of your customers.
All entrants to submit a synopsis of their WH+S Policy and Procedures as part of the appendix.
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O3 Best Environmental Practices ELIGIBLE FOR NATIONAL AWARDSThis category will be judged on a written submission only of no more than 1500 words plus accompanying documents and pictures where relevant. Entrants must be able to demonstrate outstanding commitment to environmentally sustainable operations.
The following should be addressed in your submission: Policies in place at your hotel/resort that support environmental
best practice.
The use of energy saving devices or practices with regard to water, energy and waste.
The quality and quantity of your in-house recycling programmes.
Theexistenceofenvironmentcommitteesorworkinggroupswithinthe hotel/resort to address environmental issues.
Employee understanding and education on the importance of environmental sustainability.
Any other initiatives that demonstrate sustainable operations.
Any accreditation and/or memberships of sustainability/environmental organisations.
All entrants to submit a synopsis of their organisational Sustainability Policy and Procedures as part of the appendix.
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O5 Function Venue of the Year ELIGIBLE FOR NATIONAL AWARDSThis category will be judged on a written submission only of no more than 1500 words plus accompanying documents and pictures where relevant.
Entrants should clearly cover the following points in their written submission:
Why your hotel should win Function Venue of the Year.
Describespecificallyyourfunctionroomfacilitiesincludingstorageanddressingrooms,staging,technicalsupport,dancefloor,proximitytorestrooms,tablesettings,staffingetc
Outline relevant training your staff are given appropriate to functions and events.
Provide food and beverage menus.
Exampleofacomprehensivefunctionpackage.
Photographs of the venue.
Evidence of how your function facilities are successfully and professionallymarketed.
Provide evidence of successful functions held at your hotel.
Providetestimonialsandfeedback.
All entrants to advise how the organisational Sustainability Policy is integrated into their function business.
O6 Conference Hotel of the Year ELIGIBLE FOR NATIONAL AWARDSThis category will be judged on a written submission only of no more than 1500 words plus accompanying documents and pictures where relevant.
Entrants should clearly cover the following points in their written submission:
Conference room facilities, inclusive range of meeting rooms (capacity),numberofbreakoutroomsandproximitytorestrooms.
Technical support and internet capability.
Food and beverage facilities and menus available.
Exampleofacomprehensiveconferencepackage.
Relevant training provided for staff appropriate for conferencing.
Evidence of how your conference facilities are successfully and professionallymarketed.
Provide evidence of successful conferences held at your hotel.
Providetestimonialsandfeedback.
All entrants to advise how the organisational Sustainability Policy is integrated into their conference business.
PEOPLE AWARDSAll written nominations for People Awards should include the following elements, failure to do so will mean that the submission will not be considered.
Essential Elements:
Format:
Text – Arial or Calibri
Sizing – 10-12
Colour–Blackonly
Headings – In Bold
Title Page:
Full applicant name
Phonetic pronunciation of full name
Name of category entering
Hotel name
Image of applicant
Signature of candidate
ACVorresume,includingqualifications,trainingcoursesattended,current awards gained from hotel or other source. CVs must be written to professional industry standards.
Outstandingachievements,workorcommunityrelated.
How you demonstrated excellence in your role through personality and personal presentation.
Photo of nominated employee in high resolution jpeg or eps.
Evidence of the individual’s commitment to corporate sustainability best practice within the hotel.
Each submission needs to be signed on the front page by the candidate and contain a letter of support from the nominator outliningthekeystrengthsofthenomineewhichmakethemaworthy winner.
Optional Elements:
References/comments from guests and other relevant individuals.
Media articles if relevant.
Other (anything you feel will ‘sell’ you over other submissions.)
The candidate will be shortlisted based on the information and quality of written submission provided. The candidate must be available to appear for an interview either in person or via phone with one of the judges and the candidate will be advised in due course of the time and place of the interview.
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07 Engineer of the YearThis category will be judged by written submission of no more than 1,000 words, plus attachments where necessary, and an interview for finalists.Entriesarelimitedtooneperproperty.
The written submission should include the essential elements as listed on page 6 plus evidence of outstanding achievement, such as cost reductions in operations and implementation of innovative concepts.
08 Finance Officer of the YearThis category will be judged by written submission of no more than 1,000 words, plus attachments where necessary, and an interview for finalists.Entriesarelimitedtooneperproperty.
The written submission should include the essential elements as listed on page 6 and evidence of outstanding achievement in the individual’s field or profession.
09 Revenue/Yield Manager of the YearThis category will be judged by written submission of no more than 1,000 words, plus attachments where necessary, and an interview for finalists.Entriesarelimitedtooneperproperty.
The written submission should include the essential elements as listed on page 6 and evidence of outstanding achievement in the individual’s field or profession.
10 Food & Beverage Employee of the YearThis category will be judged by written submission of no more than 1,000 words, plus attachments where necessary, and an interview for finalists.Entriesarelimitedtooneperproperty.
The written submission should include the essential elements as listed on page 6 and evidence of outstanding achievement in the individual’s field or profession.
11 Meeting & Events Employee of the Year This category will be judged by written submission of no more than 1,000 words, plus attachments where necessary, and an interview for finalists.Entriesarelimitedtooneperproperty.
The written submission should include the essential elements as listed on page 6 and evidence of outstanding achievement in the individual’s field or profession.
12 Public Relations, Sales & Marketing Employee of the YearThis category will be judged by written submission of no more than 1,000 words, plus attachments where necessary, and an interview for finalists.Entriesarelimitedtooneperproperty.
The written submission should include the essential elements as listed on page 6 and evidence of outstanding achievement in the individual’s field or profession.
13 Human Resources Employee of the YearThis category will be judged by written submission of no more than 1,000 words, plus attachments where necessary, and an interview for finalists.Entriesarelimitedtooneperproperty.
The written submission should include the essential elements as listed on page 6 and evidence of outstanding achievement in the individual’s field or profession.
14 Front of House Employee of the Year ELIGIBLE FOR NATIONAL AWARDSThis category will be judged by written submission of no more than 1,000 words, plus attachments where necessary, and an interview for finalists.Entriesarelimitedtooneperproperty.
The written submission should include the essential elements as listed on page 6 and evidence of outstanding achievement in the individual’s field or profession.
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15 Employee Excellence in Service ELIGIBLE FOR NATIONAL AWARDSThis category will be judged by written submission of no more than 1,000 words,plusattachmentswherenecessary,andaninterviewforfinalists.Entries are limited to one per property.
The written submission should include the essential elements as listed on page 6 plus an outline of:
An event where an employee has exhibited service above and beyond all expectations in the hotel industry.
16 Concierge of The YearThis category will be judged by written submission of no more than 1,000 words,plusattachmentswherenecessary,andaninterviewforfinalists.Entries are limited to one per property.
The written submission should include the essential elements as listed on page 6 and evidence of outstanding achievement in the individual’s field or profession.
17 Housekeeper of The YearThis category will be judged by written submission of no more than 1,000 words,plusattachmentswherenecessary,andaninterviewforfinalists.Entries are limited to one per property.
The written submission should include the essential elements as listed on page 6 and evidence of outstanding achievement in the individual’s field or profession.
18 Chef of The Year ELIGIBLE FOR NATIONAL AWARDSThis category will be judged by written submission of no more than 1,000 words, plus attachments where necessary, and an interview for finalistswithahighlyregardedindustrychef.
As part of the interview process for this category, candidates will be requiredtoparticipateinapracticalcookingelement.Anindustrychefwill come to the hotel and the candidate will then prepare 1 x dish of their choice and another dish selected by the judge on the current restaurantmenu.Thepracticalcookingassessmentwillberequiredtotakeplaceinthehotelsownkitchenfollowedbyasitdowninterviewwith the judge. Entries are limited to one per property.
The written submission should include the essential elements as listed on page 6 and evidence of outstanding achievement in the individual’s field or profession.
19 Hotel Industry Rising Star ELIGIBLE FOR NATIONAL AWARDSThis category will be judged by written submission of no more than 1,000 words with supporting documentation and an interview for finalists.Entriesarelimitedtooneperproperty.
The candidate shall:
Be nominated by his/ her employer.
Have been employed for not less than 6 months prior to nomination.
Be 26 years of age or younger on the date of nomination.
The written submission should include the essential elements as noted on page 6 as well as an outline of:
How you demonstrated excellence in your role, over and above your job description, in the past year
What recognition you have received from the hotel industry
Whattrainingcoursesyouhaveundertaken/areintendingtotaketofurther your career in the hospitality industry
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PROPERTY AWARDS20 Regional Restaurant of the Year ELIGIBLE FOR NATIONAL AWARDSTo qualify for this category, the property must be located outside the Sydney Metropolitan area. This category will be judged by an anonymous onsite inspection by the judge(s).
The judges will be assessing the following points:
Food
Relative price to dish.
Presentation, quality and composition of dish.
Originality, selection and variety, including daily specials.
Accuracy and presentation of menu.
Integration of local produce.
Beverages
Presentation and accuracy of beverage lists.
Varietyofwine,beers,spirits,cocktails,softdrinksandcoffees.
Integration of local wines.
Variety of wines available by the glass.
Served at the correct temperature.
Service
Presentation of staff and premises.
Cleanliness of premises.
Friendly and courteous staff.
Appropriateandefficientservice.
Productknowledge(foodandwine).
General
Measure of popularity.
Overall cleanliness and hygiene.
Characteristics – theme, character, decor, design.
Rangeofskillsdisplayedbystaff.
Successinrelativemarketpositioning.
Exterior of restaurant.
Conditionoffurniture,fittingsandelectrical.
Ambience,lighting,backgroundmusic.
Qualityoftablesetting(glassware,crockeryandcutlery,tablelinen).
All entrants to submit a synopsis of how the organisational Sustainability Policy is integrated into the business.
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21 Metropolitan Restaurant of the Year (Deluxe Hotels)
ELIGIBLE FOR NATIONAL AWARDSTo qualify for this category the restaurant must be located within the Sydney metropolitan area and be a 5 Star hotel. This category will be judged by an anonymous onsite inspection by the judge(s).
The judges will be assessing the following points:
Food
Value relative to price and quality.
Presentation, quality and composition of dish.
Originality, selection and variety, including daily specials.
Accuracy and presentation of menu.
Integration of local produce.
Beverages
Presentation and accuracy of beverage lists.
Varietyofwine,beers,spirits,cocktails,softdrinksandcoffees.
Variety of wines available by the glass.
Served at the correct temperature.
Service
Presentation of staff and premises.
Cleanliness of premises.
Friendly and courteous staff.
Appropriateandefficientservice.
Productknowledge(foodandwine).
General
Measure of popularity.
Overall cleanliness and hygiene.
Characteristics – theme, unique, character, decor, design.
Rangeofskillsdisplayedbystaff.
Successinrelativemarketpositioning.
Exterior of restaurant.
Conditionoffurniture,fittingsandelectrical.
Ambience,lighting,backgroundmusic.
Qualityoftablesetting(glassware,crockeryandcutlery,tablelinen).
All entrants to submit a synopsis of how the organisational Sustainability Policy is integrated into the business.
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23 Brasserie/Café of the YearThis category is open for Hotels located both within and outside the Sydney metropolitan area. This category will be judged by an anonymous onsite inspection by the judge(s).
The judges will be assessing the following points:
Food
Value relative to price and quality.
Presentation and composition of dish.
Originality, selection and variety, including daily specials.
Accuracy and presentation of menu.
Buffet presentation (if applicable).
Presentation.
General quality.
Beverage
Presentation,accuracyofbeveragelists/blackboards.
Varietyofbeers,spirits,cocktails,softdrinksandcoffees.
Variety of wines available by the glass.
Served at the correct temperatures.
Presentation.
Value for money.
Service
Presentation of staff and premises.
Cleanliness of premises.
Friendly and courteous staff.
Appropriateandefficientservice.
General
Measure of popularity.
Overall cleanliness and hygiene.
Characteristics – theme, character, decor, design.
Rangeofskillsdisplayedbystaff.
Successinrelativemarketpositioning.
Children’s interests catered for special meals, play corner, colouringbooks.
Range of promotional products and activities.
Ambience: audio visual, lighting, music.
Comfort zone for customers.
All entrants to submit a synopsis of how the organisational Sustainability Policy is integrated into the business.
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22 Metropolitan Restaurant of the Year (Mid-Range - Superior Hotels) ELIGIBLE FOR NATIONAL AWARDSTo qualify for this category the restaurant must be located within the Sydney metropolitan area and be a 3.0 – 4.5 Star hotel. This category will be judged by an anonymous onsite inspection by the judge(s).
The judges will be assessing the following points:
Food
Value relative to price and quality
Presentation, quality and composition of dish.
Originality, selection and variety, including daily specials.
Accuracy and presentation of menu.
Integration of local produce.
Beverage
Presentation and accuracy of beverage lists.
Varietyofwine,beers,spirits,cocktails,softdrinksandcoffees.
Variety of wines available by the glass.
Served at the correct temperature.
Service
Presentation of staff and premises.
Cleanliness of premises.
Friendly and courteous staff.
Appropriateandefficientservice.
Productknowledge(foodandwine).
General
Measure of popularity.
Overall cleanliness and hygiene.
Characteristics – theme, unique, character, decor, design.
Rangeofskillsdisplayedbystaff.
Successinrelativemarketpositioning.
Exterior of restaurant.
Conditionoffurniture,fittingsandelectrical.
Ambience,lighting,backgroundmusic.
Qualityoftablesetting(glassware,crockeryandcutlery,tablelinen)
All entrants to submit a synopsis of how the organisational Sustainability Policy is integrated into the business.
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27 Apartment/Suite Hotel of the Year ELIGIBLE FOR NATIONAL AWARDS
This category will be judged by an anonymous on-site inspection. To
qualify for this category, the property must offer fully self-contained
accommodation.
Judges will be assessing the following points:
What is it about staying at your property that sets it apart from
therest?
Apartment/Suitefitoutquality.
Apartment/Suitekitchen,qualityofappliances,etc.
Arrival and departure experience.
The level and quality of services provided/available to guests.
Presentation of staff: courteous, professional and well groomed.
The appearance and quality of hotel facilities in both individual
accommodation rooms and the overall property.
The programmes in place for your regular guests, e.g. rewards,
corporate clubs.
Friendlinessandefficiencyofstaff,levelofserviceandanticipation
of guest needs.
Apartment/suitedécorandcomfort,conditionoffittings.
Theme, character, atmosphere and activities.
Apartment/Suite exterior.
Apartment/Suitekitchen,qualityofappliances,etc.
Professionalism and outstanding customer service.
Security and safety.
Evidence of environmental sustainability best practice throughout
the hotel.
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24 Bar of the Year ELIGIBLE FOR NATIONAL AWARDSThis category will be judged based on an anonymous onsite inspection by the judge(s).The following points provide a guideline to what the judges are assessing:
Outstanding customer service. Bar presentation to be of the highest standard. Presentation of staff. Staffknowledgeandefficiency. Bar décor and ambiance. Range of beverages available.
25 Health Club & Spa Facilities of the YearThis category will be judged based on an anonymous on-site inspection by the judge(s).The following points provide a guideline to what the judges are assessing:
Outstanding customer service. Array of services available. Quality of service and cleanliness. Quality of facilities. Décor and ambiance. Presentation of staff. Relative value for money.
26 Redeveloped Hotel of the Year ELIGIBLE FOR NATIONAL AWARDSThis category will be judged 50% on your written submission (which should include no more than 1,500 words, website referral, photographs andbackupdocumentation)and50%onananonymoussiteinspection.The following points provide a guideline to what the judges are assessing:
Redevelopment project is complete and has operated under refurbished conditions for a minimum of three months at time of nomination. Reasonforrefurbishment(documentedbymarketresearch). Architectural innovation, décor and design features in refurbishment. Evidenceofsignificantimprovementsincustomerfacilities. Staffefficiencyimprovements(documentationinsubmission). Financial gain due to refurbishment (documentation in submission). Total cost of investment and ROI (return on investment). Evidence of environmental sustainability best practice throughout
the hotel.
29 Mid-Range Hotel of the Year ELIGIBLE FOR NATIONAL AWARDS
This category applies to 3 to 4 star accommodation and will be judged by
an anonymous on-site inspection.
Judges will be assessing the following points:
What is it about staying at your property that sets it apart from
therest?
The level and quality of services provided/available to guests.
The appearance and quality of hotel facilities in both individual
accommodation rooms and the overall property.
How the food and beverage services complement the
accommodation experience.
Theadditionalbenefitsyouprovidetoyourguests,e.g.turn-down
service,robes,valetparking.
Conference and function facilities.
The programmes in place for your regular guests. For example:
rewards, corporate clubs.
Friendlinessandefficiencyofstaff,levelofserviceandanticipation
of guest needs.
Roomdécorandcomfort,conditionoffittings.
Theme, character, atmosphere and activities.
Variety and standard of food and beverage outlets and services,
including availability and standard of room service.
Quality in food and beverage.
Corporate facilities, i.e. Business centre, conference rooms, etc.
Recreational facilities, pool, spa, gym etc.
In-housemarketing.
Security and safety.
Evidence of environmental sustainability best practice throughout
the hotel.
28 Economy Hotel of the Year
This category applies to 2 to 3 star accommodation and will be judged by an
anonymous on-site inspection.
Judges will be assessing the following points:
Whatisitaboutstayingatyourpropertythatsetsitapartfromtherest?
The level and quality of services provided/available to guests.
The appearance, condition and quality of hotel facilities in both individual
accommodation rooms and the overall property.
Friendlinessandefficiencyofstaff,levelofserviceandanticipationof
guest needs.
Roomdécorandcomfort,conditionoffittings.
Theme, character and atmosphere.
Clean, tidy, well presented rooms with ensuite facilities.
Fridge,minibar,coffee/teamakingfacilities.
Overall hygiene and cleanliness.
Evidence of environmental sustainability best practice throughout
the hotel.
Other non-essential criteria that may be assessed:
Quality of food and beverage services ( if applicable)
The programme in place for your regular guests. For example: rewards,
corporate clubs.
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30 Sydney Superior Hotel of the Year ELIGIBLE FOR NATIONAL AWARDS
To qualify for this category, the property must be within the Sydney metropolitan area and 4 to 4.5 star properties qualify. This category will be judged by an anonymous onsite inspection.
Judges will be assessing the following points:
What is it about staying at your property that sets it apart from
therest?
The level and quality of services provided/available to guests.
The appearance and quality of hotel facilities in both individual
accommodation rooms and the overall property.
How the food and beverage services complement the
accommodation experience.
Theadditionalbenefitsyouprovidetoyourguests,e.g.turn-down
service,robes,valetparking.
Conference and function facilities.
The programmes in place for your regular guests. For example:
rewards, corporate clubs.
Friendlinessandefficiencyofstaff,levelofserviceandanticipation
of guest needs.
Roomdécorandcomfort,conditionoffittings.
Theme, character, atmosphere and activities.
Variety and standard of food and beverage outlets and services,
including room service.
Quality in food and beverage.
Corporate facilities, i.e. Business centre, conference rooms, etc.
Recreational facilities, pool, spa, gym etc.
Availabilityandefficiencyofconciergeservices.
In-housemarketing.
Security and safety.
Evidence of environmental sustainability best practice throughout
the hotel.
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31 Regional Superior Hotel of the Year ELIGIBLE FOR NATIONAL AWARDS
To qualify for this category hotels must be outside the Sydney metropolitan area and 4 to 4.5 stars. This category will be judged by an anonymous onsite inspection.
Judges will be assessing the following points:
What is it about staying at your property that sets it apart from
therest?
The level and quality of services provided/available to guests.
The appearance and quality of hotel facilities in both individual
accommodation rooms and the overall property.
How the food & beverage services complement the
accommodation experience.
Theadditionalbenefitsyouprovidetoyourguests,e.g.turn-down
service,robes,valetparking.
Conference and function facilities.
The programmes in place for your regular guests. For example:
rewards, corporate clubs.
Friendlinessandefficiencyofstaff,levelofserviceandanticipationof
guest needs.
Roomdécorandcomfort,conditionoffittings.
Theme, character, atmosphere and activities.
Variety and standard of food and beverage outlets and services,
including room service.
Quality in food and beverage.
Corporate facilities, i.e. business centre, conference rooms, etc.
Recreational facilities, pool, spa, gym etc.
In-housemarketing.
Security and safety.
Availabilityandefficiencyofconciergeservices.
Evidence of environmental sustainability best practice throughout
the hotel.
33 Regional Deluxe Hotel of the Year ELIGIBLE FOR NATIONAL AWARDS
To qualify for this category, the property must be outside the Sydney
metropolitan area and 5 stars. This category will be judged by an
anonymous onsite inspection.
Judges will be assessing the following points:
What is it about staying at your property that sets it apart from
therest?
The level and quality of services provided/available to guests.
The appearance and quality of hotel facilities in both individual
accommodation rooms and the overall property.
How the food and beverage services complement the
accommodation experience.
Theadditionalbenefitsyouprovidetoyourguests,e.g.turn-down
service,robes,valetparking.
The programmes in place for your regular guests. For example:
rewards, corporate clubs.
Friendlinessandefficiencyofstaff,levelofserviceandanticipation
of guest needs.
Roomdécorandcomfort,conditionoffittings.
Theme, character, atmosphere and activities.
Dedication to perfection apparent: discreet but effective.
Variety and standard of food and beverage outlets and services,
including room service.
Innovativeness and quality in food and beverage.
Recreational facilities, pool, spa, gym etc.
In-housemarketing.
Security and safety.
Efficiencyofconciergeservices.
Evidence of environmental sustainability best practice throughout
the hotel.
32 Sydney Deluxe Hotel of the Year ELIGIBLE FOR NATIONAL AWARDS
To qualify for this category hotels must be within a metropolitan area and 5
star. This category will be judged by an anonymous onsite inspection.
Judges will be assessing the following points:
Whatisitaboutstayingatyourpropertythatsetsitapartfromtherest?
The level and quality of services provided/available to guests.
The appearance and quality of hotel facilities in both individual
accommodation rooms and the overall property.
How the food and beverage services complement the
accommodation experience.
Theadditionalbenefitsyouprovidetoyourguests,e.g.turn-down
service,robes,valetparking.
Conference and function facilities.
The programmes in place for your regular guests. For example: rewards,
corporate clubs.
Friendlinessandefficiencyofstaff,levelofserviceandanticipation
of guest needs.
Dedication to perfection apparent: discreet but effective.
Variety and standard of food and beverage outlets and services,
including room service.
Innovativeness and quality in food and beverage.
Recreational facilities, pool, spa, gym etc.
In-housemarketing.
Security and safety.
Efficiencyofconciergeservices.
Evidence of environmental sustainability best practice throughout
the hotel.
Theme, character, atmosphere and activities.
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Entry FormNominationsareopentoallfinancialmembersoftheTAANSW,whomeet
the award criteria.
Hotel Name
Address
Postcode
Your Name
Position
Phone
Signature
Date
Please pay online via the TAA NSW website http://nsw.tourismaccommo-
dation.com.au/events/taa-nsw-awards-for-excellence/ and print receipt or
provide a cheque with this form and your submission. Deadline for entries
is 5pm sharp on Friday 24th April 2015, with accompanying submission,
payment receipt and 2-3 high resolution eps and jpeg photos of the hotel
and/ or person that will be used in the program and PowerPoint on the
evening.
Please send form with accompanying submission, photos and/ or vouchers,
and payment to:
Elaine Robertson
TAA NSW
Level 15, Hudson House,
131 Macquarie Street, Sydney NSW 2000
Enquiries: [email protected] or 02 82181847
If paying by cheque, a tax invoice will be issued on receipt of payment by
AHA (NSW) ABN 64 243 628 807
Guidelines for Entry1. Nomination and payment registration must be
completed online at the TAA NSW website: http://nsw.tourismaccommodation.com.au/events/taa-nsw-awards-for-excellence/
2. The nomination form with written submission, payment receipt and 2-3 high resolution jpeg or eps photos of the hotel and hotel logo where applicable, must be completed and forwarded to the TAA NSWofficesbythedeadlinedateFriday 24th April 2015. Entry fee is $160 (Inclusive GST) per category.
3. Thecriteriaforeachawardisdetailedinthisbooklet.Pleaseensureyour entry meets the criteria, as entries will not be accepted if the criteria has not been met.
4. Depending on the category. Awards are judged by site inspection only, written submission only or both written submission and site inspection. In addition interviews will be conducted for the People Awards.
5. It is the entrants’ responsibility to ensure that correct material and information are supplied with each entry along with the correct photos.
6. Entrants who have won awards at the NSW level may then be eligible to nominate for entry into the National Awards. Please note that the categories that are applicable for the National Awards are markedwithinthisbooklet.
7. Where relevant, the hotel nominating will be required to provide gift/complimentary vouchers pertaining to the category entered and nominate the amount the hotel deems is standard for a meal, beverage or one night’s accommodation. The list of judging vouchers is on page 26. Please note clearly on the voucher if there are any restrictions (ie. Mon - Thurs, restaurant operating hours).
8. Thejudge’sdecisionisfinalandnocommunicationwillbeenteredinto regarding the judges’ process or decisions. All information regardingentryandjudgingisstrictlyconfidential.
9. Finalists will be advised in early June via email and on our website http://nsw.tourismaccommodation.com.au/
10. If only one submission is received in total for a category, this category will not receive an award. A refund will be provided to the hotel.
11. Writtenentrysubmissions,whichentrantswouldlikereturned,canbecollectedfromtheTAANSWoffices,onrequest,followingcompletion of the Awards.
The 2015 TAA NSW Awards for Excellence will be held at
The Westin Sydney on Wednesday 29th July 2015.
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CategoriesHotel Achievement Awards
The following categories are judged totally on written submissions
(please tick):
Outstanding Achievement in Training
Outstanding Community Service and Achievement
Best Environmental Practices
WorkplaceHealth&SafetyHoteloftheYear
Function Venue of the Year
Conference Hotel of the Year
People Awards
The following categories are judged by written submission and
interview for finalists. Entries are limited to one per property in
each category:
Engineer of the Year
FinanceOfficeroftheYear
Revenue/Yield Manager of the Year
Food & Beverage Employee of the Year
Meeting & Events Employee of the Year
PublicRelations,Sales&MarketingEmployeeoftheYear
Human Resources Employee of the Year
Front of House Employee of the Year
Employee Excellence in Service
Concierge of the Year
HousekeeperoftheYear
Chef of the Year
Hotel Industry Rising Star
Property AwardsJudging Vouchers Required
The following categories are judged by anonymous on-site inspection. Please include separate vouchers for each voucher category entered, with a monetary value on the voucher. Room vouchers must specify the room type.
Pleasealsoincludeanyexclusionsonthevoucher(i.e.Roombookingonlyfor Mon- Thurs, restaurant operating hours etc). This will assist the judge inmakingtheirbooking.
I have included a gift/complimentary voucher with my payment for the following categories (please tick):
Regional Restaurant of the Year (Value to cover three courses & wine for two people)
Metropolitan Restaurant of the Year (Deluxe Hotels) (Value to cover three courses & wine for two people)
Metropolitan Restaurant of the Year (Mid-Range & Superior Hotels) (Value to cover three courses & wine for two people)
Brasserie/Café of the Year (Value to cover three courses & wine for two people)
Bar of the Year (Value to cover a total of $100)
Health Club & Spa Facilities of the Year (Value to cover treatment up to $250)
Redeveloped Hotel of the Year (Valuetocoveronenight’saccommodation(standardroom),parking,breakfast,dinnerfortwopeople,andaroomserviceoption)
Apartment/Suite Hotel of the Year (Value to cover one nights accommodation [standard apartment), parking,fortwopeople)
Economy Hotel of the Year (Valuetocoveronenight’saccommodation,parking,fortwopeople)
Mid-Range Hotel of the Year (Valuetocoveronenight’saccommodation[standardroom],parking,breakfast,dinnerfortwopeople)
Sydney Superior Hotel of the Year (Valuetocoveronenight’saccommodation[standardroom],parking,breakfast,dinnerfortwopeople,andaroomserviceoption)
Regional Superior Hotel of the Year (Valuetocoveronenight’saccommodation[standardroom],parking,breakfast,dinnerfortwopeople,andaroomserviceoption)
Regional Deluxe Hotel of the Year (Valuetocoveronenight’saccommodation[rackrate],parking, breakfast,dinnerfortwopeople,andaroomserviceoption)
Sydney Deluxe Hotel of the Year (Valuetocoveronenight’saccommodation[standardroom],parking,breakfast,dinnerfortwopeople,andaroomserviceoption)
Important Note: Please ensure your staff are aware of the voucher so that they do not question the guest. The judges will only present the voucher at the end of the visit to maintain the integrity of the judging process.
Total number of categories entered
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Marketing & Publicity SupportFinalistswillreceivea‘FINALIST’certificateanda‘FINALIST’electronicemail logo. The winners will be presented with a trophy and a ‘WINNER’ electronic email logo, all of which can be utilised in the hotel’s overall marketingandpromotionalprogramme.
TAANSWwillseektomaximisemediacoverageoftheAwards,finalistsand winners.
Written SubmissionsEntrants are advised to read the criteria and guidelines closely to ensure that all information is supplied to the judges in the submission. Please note all essential criteria must be answered to be considered for an award. Entrants should ensure that information is current and relates to the qualifying period. While there is no set format or style for the written submissions, they should be presented clearly, with all relevant information and support documentation included.
Please state clearly on all written submissions:
1. Name
2. Hotel
3. Position
4.Contactdetails:mobile,email,phoneandworkaddress
Thank you and we look forward to seeing you on the night!
Your ChecklistHaveyoutickedwhichcategory/iesyouwouldliketoenter?
Haveyouattachedyourwrittensubmissionifrequired?
Haveyouattachedallthevouchersifenteringpropertyaward/s?
HaveyoufilledinalldetailsandattachedtheEntryFormonpages24-26?
Have you emailed photos in high resolution jpeg or eps format of hotel?
Have you emailed photos in high resolution jpeg or eps format of yourhotellogo?
Have you emailed photos in high resolution jpeg or eps format of personnelnominatedforthepeopleawards,ifapplicable?
Haveyouattachedachequeorfilledinonlinepaymentand attachedproofofpayment?
Payment OptionsYou can pay online via the TAA NSW website: http://nsw.tourismaccommodation.com.au/events/taa-nsw-awards-for-excellence/ for both your nomination submissions and dinner tickets. Once paid you will receive your tax invoice and receipt.
When paying to enter any categories in the awards you must print the receipt and include a copy with your nomination submission. Failure to do so will result in the submission being considered incomplete.
Alreadypaidfornominationsubmissionsordinnerticketsandneedtopurchasemore?Justfollowthesamestepsand,youcanenterandpurchaseasmanyticketsasyoulike.
Contact Please contact 82181847 or [email protected].
If Paying by Cheque Nomination Submission
Entry fee – $160 including GST per category
Number of categories entered @ $160 (inc GST) per category
Total for Awards Entry $
Dinner ReservationPresentation Dinner on 29th July 2015 at The Westin Sydney. Ticket prices include invitation to the After Party.
Pleasereservemeticketsforthedinnerat$250perperson (inc GST)
Please reserve me table(s) of 10 for the dinner at $2,330 per table (inc GST)
Total for Dinner $
Please attach this page to your entry form if paying by cheque.
3029
Our PartnersThe presentation of the TAA NSW Awards for Excellence would not be possible without the support of our major sponsors and we acknowledge their invaluable, ongoing contribution to the industry.
PAR
TNE
RS
DIAMOND
PLATINUM
GOLD SILVER
EVENT PARTNERS
BRONZE
PAR
TNE
RS
for Business