1A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions, Inc.
Product Leadership in large companies – Allscripts experience
15th November 2014
- Nitin Deshpande, President Allscripts India Pvt. Ltd.
A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions, Inc. 2
Allscripts
Allscripts provides Electronic Health Record solutions with Clinical Decision Support, Revenue Cycle management, Analytics and other related solutions to healthcare providers, from a single doctor practice, large ambulatory practices and all sizes and specialties of hospitals to post-acute care facilities.
Organization Demographics • Employees over 7000 across the globe, including about 2000 in
India• Primary Locations: Chicago IL ; Raleigh, NC; Atlanta, GA. • Locations: 8 in USA with a total of 15 worldwide including
Canada, India, Singapore, Australia, UK
• Client Base• Physicians: 180,000• Physician practices: 50,000• Hospitals: 1,500 • Hospital users: More than 1.5 million providers and staff• Post-acute organizations: 10,000
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Differentiation: Largest Community in the US
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Allscripts Milestones: The
journey so far• Founded: 1986
• Allscripts merged with Eclipsys Corporation in August 2010, creating the largest connected community of clients in healthcare
• Allscripts enters Singapore and Australia healthcare IT market in 2011
• Allscripts acquires dbMotion, Ltd., a leading supplier of community health solutions and Jardogs LLC, the top-rated patient engagement solution provider in 2013
HEADCOUNT GROWTH – ALLSCRIPTS INDIA
CY 2006
CY 2007
CY 2008
CY 2009
CY 2010
CY 2011
CY 2012
CY 2013
CY 2014 (Till Nov
10th)
0
500
1000
1500
2000
2500
133346
638786 850
1587
19412084 2070
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Being Open is key to building a Connected Community of Health™. Our Open platform enables innovation and collaboration with other vendors, partners and our clients• Open platform for innovation
• Robust set of open APIs and business relationship models
• Clients and third-party ISVs develop and offer integrated applications
• Enables organizations to embrace innovation at their own pace
• Our clients have choices• Enables multi-vendor
environment with no rip-and-replace
• Allows for niche products since no single vendor has every answer
Open Architecture for Innovation and Choice
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Highly configurable and complex solutions catering
to the medical industry
Ability to adapt to dynamically changing healthcare regulations
Business of saving lives, so can’t afford system errors
Software needs to be robust, clean and well-
integrated
Why use agile in healthcare development?
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• From a small team count, now we can boast of 100+ teams across multiple India locations. The efforts are not just in-house, but successful external service model in same agile framework are in place, as we have been working well with teams of external service providers.
• Percentage of teams using agile in India – 70%– Pune – 80%– Baroda – 40%– Bangalore – 80%
• Single team based approach has now become multi team based approach, for example seven teams with 10-12 people in each team (using Scaled Agile Framework SAFe)
• Scrum of scrum at multiple levels
Agile at Allscripts
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The Agile Team and extended support
Dev Writer
Test
PO
AgPM
BA
Func Mgrs
Ag Coach
QA CoE
Eng CoE Doc CoE
Prod Mgmt
Customer
Test CoE
Prgm Mgr
SLT
Database Admin/Design
Support
Prof Services
| Copyright © 2012 Allscripts Healthcare Solutions, Inc. A Connected Community of Health
Keeping clients engaged-Product management trade shows• ACE - Allscripts client experience
biggest event
• User group meetings
• More than 400 education sessions
• Getting more than 4000 clients together
| Copyright © 2012 Allscripts Healthcare Solutions, Inc. A Connected Community of Health
Building a Community
• Power of community
• Connected community of health
• Working with partners who want to integrate with
our products
| Copyright © 2012 Allscripts Healthcare Solutions, Inc. A Connected Community of Health
Developer program and app store• Allscripts developer program (ADP) to invite
partners
• 118 signed partners
• 169+ partner applications installed
• Allscripts $1 Million Health Innovation Program
• started in 2012-13 - to create connected community of
health
• Open App Challenge – collective power of emerging
innovations
• Allscripts Application store when partners can sell
their apps. Provides platform for many partners
| Copyright © 2012 Allscripts Healthcare Solutions, Inc. A Connected Community of Health
Scaling product leadership
• Scaling product management role. Organization
structure is designed in such a way that solution
management team is closely aligned with
development teams
• Multiple levels of product owners to scale the
business needs for variety of products. Focused
efforts to maximize the business value and
optimizing investments
• Feedback cycles between product management
and field teams helps to build great products
| Copyright © 2012 Allscripts Healthcare Solutions, Inc. A Connected Community of Health
Building great products
• Product review sessions are conducted
• Done by expert groups in the organization, SMEs,
• Identify state of the product and identify future
needs
• Product advisory committees to interact with
customers and get their inputs
• Innovative solutions - Allscripts Wand™
• Product management conducts education sessions for
upcoming business needs
| Copyright © 2012 Allscripts Healthcare Solutions, Inc. A Connected Community of Health
Building great products - continued• Product roadmap reviews with key clients
• Product management leading release planning
sessions for multiple distributed teams -
continuously
• Frequent System demos for various stakeholders
in the company to keep them engaged during
entire release cycle of development. It is not a
one-time transition.
• Cross product and cross-functional collaboration
meetings to prioritize backlog for integrated
products
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Investments –
• Product owners frequently visit offices around
the world.
• Work with development teams for few weeks at
site
• Groom new product owners
• Building expertise for new teams
• Opportunities for development teams to visit
customers to understand them better
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Questions?
| Copyright © 2012 Allscripts Healthcare Solutions, Inc. A Connected Community of Health 17
Thank you!
Website –
www.Allscripts.com