Finding a Clear Path to Successful Selection and Deployment of Your Mobile Computing Enterprise.
Tom BurnsVP National AccountsArtromick
Todd RossMarketing DirectorArtromick
Thursday - September 17, 20092:00 pm Eastern / 11:00 am Pacific
Enterprise Essentials eLearning SeriesSuccessful Mobile Computing Project Management
© 2009 Artromick | Proprietary + ConfidentialEnterprise Essentials eLearning Series October 20, 2009 1
Success in Mobile Computing
Why does a mobile computer cart program or solution work so well at one facility, but fail at another facility?
How do we determine successful mobile computing?
What factors correlate to successful implementations versus unsuccessful?
Key Questions:
© 2009 Artromick | Proprietary + ConfidentialEnterprise Essentials eLearning Series 10/20/2009 2
Success in Mobile Computing
Review of past deployments cross referenced by products and services and reconciled them with field support reports.
Looking for success defined as an average percentage of carts available over 6 months of deployment.
Uptime percentage equals:
total carts available total carts deployed
© 2009 Artromick | Proprietary + ConfidentialEnterprise Essentials eLearning Series 10/20/2009 3
There are commonalties in successful mobile computer cart deployments:
Cart was defined and integrated
Trial was scripted, managed, and measured
Close supervision of a “live” pilot
Staging and Class lab was pre-planned and organized
Vendor co-ownership of deployment
Prescribed Post-Deployment support plan
Success in Mobile Computing
© 2009 Artromick | Proprietary + ConfidentialEnterprise Essentials eLearning Series October 20, 2009 4
Success in Mobile Computing
Computing Options Peripheral DevicesVendor Accessories & Options
Fully-Integrated Cart Solution
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Trial and Pilot were defined, measured and meaningful.
This process mirrored the scripted point-of-care workflow process being adopted.
Multi-disciplinary:ClinicalEngineeringITInformatics Pharmacy
Vendor assisted.
Set goals to define what ‘success’ looks like.
Success in Mobile Computing
© 2009 Artromick | Proprietary + ConfidentialEnterprise Essentials eLearning Series October 20, 2009 6
Project was well staged and class lab was established.
Be sure vendor is aware of your timetable and the key drivers for staying on time.
Success in Mobile Computing
© 2009 Artromick | Proprietary + ConfidentialEnterprise Essentials eLearning Series October 20, 2009 7
Project Deployment is co-owned.
Define who is responsible for what; and who is going to be ‘where’, and ‘when’.
Gain understanding and expertise from vendor.
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Vendor IT Vendor Log. Hosp IT Hosp Clncl.
Sunday, August 02, 2009 1 A 1
Monday, August 03, 2009 2 1
Tuesday, August 04, 2009 B 2 2
Wednesday, August 05, 2009 3
Thursday, August 06, 2009 3 C 4
Friday, August 07, 2009 3 5
Saturday, August 08, 2009 4 6
Success in Mobile Computing
© 2009 Artromick | Proprietary + ConfidentialEnterprise Essentials eLearning Series October 20, 2009 8
Dedicated Technical Support
Hospitals and healthcare run 24/7/365
Mobile computing cart solutions require 24/7 support
Inquire on staff, response, and escalation plans
Post Deployment support is rule-driven:
Success in Mobile Computing
© 2009 Artromick | Proprietary + ConfidentialEnterprise Essentials eLearning Series October 20, 2009 9
Is 99.3% Uptime a practical achievement?
Assessing the “costs” to reach that benchmark:
What were our vendor costs to reach this level?
Cart design and integration?
Trial and piloting?
Staging – offsite or onsite?
Vendor and/or Internal Training?
Deployment – What level of assistance?
Field technical integration support?
Additional Support, Preventative Maintenance, “Green” battery programs?
Cost of Standard Warranty?
Success in Mobile Computing
© 2009 Artromick | Proprietary + ConfidentialEnterprise Essentials eLearning Series 10/20/2009 10
Success in Mobile Computing
Is 99.3% Uptime a practical achievement?
The “Cost of Downtime” can be a tough to cost determine…here’s what we used as opportunity cost.
According to Healthcare Informatics, a study of hospital downtime found that device downtime can be estimated at .52 cents per minute or $31.20 per hour
© 2009 Artromick | Proprietary + ConfidentialEnterprise Essentials eLearning Series October 20, 2009 11
Common attributes create two mobile computer cart classifications:
Classification AProject managed integrated cart
Classification BDrop shipped interfaced carts
Success in Mobile Computing
Is 99.3% Uptime a practical achievement?
© 2009 Artromick | Proprietary + ConfidentialEnterprise Essentials eLearning Series 10/20/2009 12
In summary, to optimize your opportunity for mobile computing cart deployment and adoption success, it is critical to:
Clearly define an integrated cart solution
Script, manage, and measure the trial
Closely monitor the live pilot of carts
Pre-plan cart staging and class lab
Gain co-ownership of project from vendor
Utilize prescribed post-deployment support plan
Success in Mobile Computing
© 2009 Artromick | Proprietary + Confidential
Thank you for joining us.
Tom Burns - [email protected]
Todd Ross - [email protected]
800 848 6462
www.artromick.com
Successful Mobile Computing Project Management
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Enterprise Essentials eLearning Series