© Hitachi, Ltd. 2017. All rights reserved.
Kazuo Yano
Artificial Intelligence for Happiness of People
PhD, IEEE Fellow
Corporate Chief Scientist
R & D Group, Hitachi, Ltd.
Changes We Face Now
Demand
21st Century20th Century
Supply
Profit
from
Result
Common infrastructure
for life & society
Diversified & short-
term needs
Mass production
at factory
Customization for complex
& unforeseen change
Repeated standardized
work for scaling
Automatic customization &
adaptation for scaling (by AI)
1st productivity revolution
Larger middle layer &
environmental load
2© Hitachi, Ltd. 2017. All rights reserved.
2nd productivity revolution
Recovery of middle-layer &
environment
What We Really Need is
To Face Changing, Diversified
& Unforeseen Futures
3© Hitachi, Ltd. 2017. All rights reserved.
4© Hitachi, Ltd. 2017. All rights reserved.
From Rule-Oriented
To Outcome-Oriented
© Hitachi, Ltd. 2017. All rights reserved.
Conventional
Rule-Oriented System
Computer
Program
Code
Business & Society
Input Output
Instruction Hypothesis
Rigid
Business & Society
Input Output
・Sensor
・Camera
・Robot
・Wearable
Big Data
Automatic
Learning from Facts
Emerging
Outcome-Oriented System
Artificial
IntelligenceFlexible
5
6© Hitachi, Ltd. 2017. All rights reserved.
・Issue 1 Start from Upper Business Objective (Outcome)
・Issue 2 Requires Limited Data
・Issue 3 Embrace the Existing Systems
Business Requires
© Hitachi, Ltd. 2017. All rights reserved.
System
Existing
System
IT &Facility
Outcome-Oriented System
H
A I
Hitachi AITechnology
Monitoring
Control
7
Learns from data, adaptively grows,
and gets the results
◆1 Outcome & in/out defined by
humans
◆2 Without inputs of domain
knowledge nor logic
◆3 Added-on to existing system
Demonstration
動画デモ2
鉄棒
Learning the Intelligence from Life
Alan Turing(1912-1954)
John von Neumann(1903-1957)
"Computing Machinery and Intelligence"(1950)
"The General and Logical Theory of Automata"(1948)
© Hitachi, Ltd. 2017. All rights reserved. 12
13
A
T
G
C
D N A
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14
Genetic Evolution
BoldNeural Brain
Cautious X
Leap Learning
Input
Table
Function
Automatic Discovery of Unexpected Factors
(Patent Granted JP6067882 JP6082564)
Compound Factors
Seed・Merchandize・Shelf・Employee
Extract Important Factors
Compound
Factors
Generation
Weight
Variables
1k~1M 3~1000Seed 10~100
Input Output
15
© Hitachi, Ltd. 2017. All rights reserved. 15
Best of Both Worlds
Genetic Evolution Neural Brain
16
Warehouse
Checking & Packing Picking
17© Hitachi, Ltd. 2017. All rights reserved.
© Hitachi, Ltd. 2017. All rights reserved.
System
Existing
WMS
AI-Based Warehouse Management System
A I
Hitachi AITechnology/
H
Monitoring
Control
18
Learns from data, adaptively grows,
and provides the results
◆1 Outcome is defined as “total
work time”
◆2 No inputs of warehouse
knowledge nor logic
◆3 Added-on to existing WMS
system
WMS = Warehouse Management System
19© Hitachi, Ltd. 2017. All rights reserved.
Artificial Intelligence Helps Workers
Optimize Work Orders
Workers Help Artificial Intelligence Input
a Variety of Data that Affect Outcome
8am 1am
AI-Based Warehouse Management SystemWorking & Learning Daily Added on Existing WMS
with 8% Productivity Enhancement
20
© Hitachi, Ltd. 2017. All rights reserved.
System
Existing
ID-POS
AI-Based Store Management System
A I
Hitachi AITechnology/
H
Monitoring
Control
21
Learns from data, adaptively grows,
and provides the results
◆1 Outcome is defined as
“sales per customer”
◆2 No inputs of store knowledge
nor logic
◆3 Added-on to existing POS
system
POS = Point of Sales
Human vs. AIRule: Increase customer sales based on 10-day data
Artificial IntelligenceRetail Specialists (2 persons)
ApproachInterviews with executive etc
Use of domain knowledge
Data only
No domain knowledge
ActionPOP ads for focus items &
item rearrangement
Employee presence at
hot spot Identified
Result No sales increase confirmed Sales per customer was
increased by 15%
Computer with big data enhances business performance
22© Hitachi, Ltd. 2017. All rights reserved.
23© Hitachi, Ltd. 2017. All rights reserved.
Hot-Spot Employee Presence Enhanced Sales
100% 115%
24
Railway
24© Hitachi, Ltd. 2017. All rights reserved.
System A I
Monitoring
Control
Existing
Railway
Monitoring
System
AI-Based Railway Monitoring System
Hitachi AITechnology/
H
25© Hitachi, Ltd. 2017. All rights reserved.
Learns from data, adaptively grows,
and provides the results
◆1 Outcome is defined as
“Reducing Electricity”
◆2 No inputs of railway
knowledge nor logic
◆3 Added-on to existing
monitoring system
5 10 15 20 25 30 35 40 45 50050100150200250
5 10 15 20 25 30 35 40 45 500123456789
5 10 15 20 25 30 35 40 45 50050100150200250
5 10 15 20 25 30 35 40 45 500123456789
26
AI Discovers Low-Power Operation
■Electricity
532kWh
■Occupancy30%
■Electricity
654kWh
■OccupancyFull
Operating A
Operating BNotch OFF
Distance
Distance
Sp
eed
Sp
eed
Co
mm
and
(N
otc
h)
Co
mm
and
(N
otc
h)
Optimized Operation Enables 14% Power Saving (Annual Prospect)
© Hitachi, Ltd. 2017. All rights reserved.
PX
High Pressure Pump (High Power)
Pressure Monitor(Outcome) RO unit
for Mixed Water
RO unit
UF unit
Sea Water
Sewage
MixedWater
Desalinated Water
Water Desalination System (Remix Water)
27
Water Plant: Electricity Saving
6% Saving in Electricity Cost
28© Hitachi, Ltd. 2017. All rights reserved.
Kabu.com utilizes Hitachi's AI for stock lending.
1000 types of data allow Hitachi's AI for pricing
as good as experts with much higher throughput.
Stock Lending
Kabu.com
News Release
16.7.25
29© Hitachi, Ltd. 2017. All rights reserved.
Sumishin SBI Net Bank has started co-creation
with Hitachi for credit scoring for loan.
Credit Scoring for Loan
News Release
16.9.30
30
Fraud-Trade Detection at Tokyo Stock Exchange
News Release 17.2.28
31© Hitachi, Ltd. 2017. All rights reserved.
ASKUL Corporation
News Release 16.6.2816.9.30E-Commerce
Just-In-Time Delivery
with Logistics Big Data
Both by Hitachi AI Technology / H
Customized Marketing
with Purchase Big Data
EC Marketing Lab
Multi-Purpose AI
14 Domains
57cases
Hitachi AI Technology/H
32© Hitachi, Ltd. 2017. All rights reserved.
33
Multi-Purpose AI has been Developed
© Hitachi, Ltd. 2017. All rights reserved.
Special-Purpose AI Multiple-Purpose AI
Independent Software is
Developed for each Problem
The Same Software is Used for
a Variety of Problems
・Retail Recommend
Order
Delivery
・Finance Recommend
Sales Assignment
Fraud Detection
Employee Engagement
Example
・Retail Recommend
・Ads Web Search
・Telephone Voice Recognition
・Communication Machine Translation
・Medical Q & A
・Car Auto-Drive
Example
34© Hitachi, Ltd. 2017. All rights reserved.
1. Outcome (KPI) Quantified
2. AI-assisted Actions Needed
3. Data for Conditions Recorded
Three Conditions
Evolution of AI
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Level 1Special-Purpose AI
Level 2 Multiple-Purpose AI
Learning
DataGathering
Execution
DataStorage
Visualization
Decision
Optimization
Modeling
Application-Specific
DataGathering
Execution
DataStorage
Visualization
SpecialPurpose
Learning
Decision
Optimization
Modelling
GeneralPurpose
Independent
36© Hitachi, Ltd. 2017. All rights reserved.
Level 3Creative AI
SpecialPurpose
GeneralPurpose
Actuation(Drug/Software)
CreationDialogScope
Evolution of AI
Learning
DataGathering
Execution
DataStorage
Visualization
Decision
Optimization
Modeling
Independent
Level 4General Intelligence(AGI)
SpecialPurpose
GeneralPurpose
Learning
DataGathering
Execution
DataStorage
Visualization
Decision
Optimization
Modeling
Independent
Actuation(Drug/Software) Creation
37© Hitachi, Ltd. 2017. All rights reserved.
Artificial Intelligence
From Rule-Oriented
To Outcome-Oriented
38
Physical Motion Walk
1S
1S
2Hz
0.8HzWristband Sensor
© Hitachi, Ltd. 2017. All rights reserved.
Badge Sensor
39© Hitachi, Ltd. 2017. All rights reserved.
0 24
2009
1
2
3
4
5
6
7
8
9
10
11
12
My Life has been Recorded for over 10 Years every 50 ms
40© Hitachi, Ltd. 2017. All rights reserved.
My Life has been Recorded for over 10 Years every 50 ms
0 24
2009
1
2
3
4
5
6
7
8
9
10
11
12
Time
0 24 0 24 0 24 0 24
20132010 2011 2012 2014
0 24 0 24
2015 2016
0 24
0 24
41
On
e Y
ea
r
A B C D
0 24Hour 0 24Hour 0 24Hour 0 24Hour
"Life Tapestry(R)" of Four Persons
© Hitachi, Ltd. 2017. All rights reserved.
42© Hitachi, Ltd. 2017. All rights reserv ed.
1,000,000 DaysCollected Human-Behavior Data Last 10 Years
Hap
pin
ess
Su
rvey
Diversity of Physical Motion
R=0.94
© Hitachi, Ltd. 2017. All rights reserved. 43
5 billion records: 10 organizations, 468 persons, 5000 man-days
Diversity of Physical Motion is Happiness
Happiness Questionnaire
20 questions on last week's
happiness, enjoyment,
solitude, sadness, etc.
44© Hitachi, Ltd. 2017. All rights reserved.
Active
Non-Active
Large
Small
Diversity
of Motion Short Long
Time
MediumMedium
Hidden Pattern behind Happy PeopleDiversity in Motion Length (= Vitalization)
45© Hitachi, Ltd. 2017. All rights reserved.
Happiness of People is Measurable by Accelerometer
46© Hitachi, Ltd. 2017. All rights reserved.
Productive
Happy Organization is
© Hitachi, Ltd. 2017. All rights reserved. 47
34%
Sale
s Per Hour
Collective Happiness
= Diversity of Motion
(Daily Average)
Low High0
0.5
0.8
Call Center Store
15%
Sale
s per
Cus
tom
er (¥
)
Low High
Development Project
17141312
5 Y
ear
Reve
nue
0
4
8
12
PJ1 PJ2
PJ3
PJ4
Collective Happiness
= Diversity of Motion
(Daily Average)
Collective Happiness
= Diversity of Motion
(First 2 Month)
© Hitachi, Ltd. 2017. All rights reserved.
Human
Empower Human
A I
Hitachi AITechnology/
H
Monitor
Assist
48
Support Organizational
Learning & Growing
◆Outcome is Collective
Happiness
◆Daily Advice by AI for Better
Communications
49© Hitachi, Ltd. 2017. All rights reserved.
Quantify Daily Group Happiness by Wearing Sensors
50
Daily activeness & success rate
Priority list
to support
Supervisor comment share
Recent
commentsMeeting Activeness Sales
Dashboard for Supervisor
© Hitachi, Ltd. 2017. All rights reserved. 51
Sales Success Rate 27%↑
Employee Happiness ↑
Bank of Tokyo Mitsubishi UFJ 15.9.25
AI-Based Big-Data Analytics Assists
Productivity Enhancement in BTMU
Japan Airline 15.10.5JAL & Hitachi has Started Pilot Utilizing IoT &
AI for Employee-Satisfaction Enhancement
Happiness AI Application 53
Activation VisualizationType Diagnosis & Advice
Evidences
Hitachi Utilizes AIFinance, Sales, Manufacturing, HR
600 Sales Employees in Hitachi Group Use AI
(2016.6.27 News Release)
54© Hitachi, Ltd. 2017. All rights reserved.
55© Hitachi, Ltd. 2017. All rights reserved.
Happiness Measurement by Smart PhoneAttendees for Experiment in January is Welcome
(Search by “Happiness Planet”)
News Release, HitachiOctober 3rd 2017
Artificial Intelligence
releases you from rules,
makes you bloomat the place you are placed
56© Hitachi, Ltd. 2017. All rights reserved.