Facilita'ng opera'onal excellence in and for business
change projects APM Midlands event
Elisabeth Goodman Coventry, 30th January 2014
© RiverRhee Consul'ng 2014
A case study based exploration ….
Operational Excellence, Lean and Six Sigma, organisational Change Management
What worked well?
What could have been improved?
What can you / we take
away?
© RiverRhee Consul'ng 2014
My experience with opera'onal excellence and change management
UK, USA, Canada, Belgium, France, Italy, China
Cambridgeshire, London, France, Massachusetts and elsewhere...
Led introduction of a CRO’s operational excellence programme. One-day in-house and off-site courses on Lean and Six Sigma.
One-day in-house and off-site courses and publication (!) on Change Management.
Led cross-R&D champions group and one of four trainers for introduction of operational excellence (lean and six sigma). Led global R&D organisational change programme (governance and processes) using lean and six sigma.
© RiverRhee Consul'ng 2014
Enhancing Team Effectiveness Big Pharma R&D
My approach Opera'onal Excellence / Change Management
© RiverRhee Consul'ng 2014
Source: Elisabeth Goodman. “The Effec've Team’s Change Management Workbook.”
RiverRhee Publishing, 2013
Your challenges / successes / ques'ons for today?
Huddle discussion!
© RiverRhee Consul'ng 2014
Opera'onal Excellence organisa'onal change programmes Big Pharma R&D
• Turn-‐over of sponsors • Variable middle
management commitment
• Those who ‘get it’ live it • Does Lean Six Sigma s'fle or
free up crea'vity & innova'on?
• On-‐going mentoring and Community of Prac'ce to embed and sustain
CRO
• Variable senior management commitment
• OE is a medium for driving other desired change
• ‘Permission’ to staff to be empowered
• Great opportunity for customer engagement
• Business champions help • There can be defensiveness
© RiverRhee Consul'ng 2014
Opera'onal Excellence organisa'onal change programmes Big Pharma R&D
• Turn-‐over of sponsors • Variable middle
management commitment
• Those who ‘get it’ live it • Does Lean Six Sigma s'fle or
free up crea'vity & innova'on?
• On-‐going mentoring and Community of Prac'ce to embed and sustain
CRO
• Variable senior management commitment
• OE is a medium for driving other desired change
• ‘Permission’ to staff to be empowered
• Great opportunity for customer engagement
• Business champions help • There can be defensiveness
© RiverRhee Consul'ng 2014
Must separate it from cut-‐backs!
Lean and Six Sigma in organisa'onal change programmes
• Enhances project management cycle / structure for discussing new ways of working: – End-‐to-‐end process flows – Manage the detail! – Hand-‐offs between departments / roles
– Issues, good prac'ces -‐> root causes -‐> solu'ons – Risk management – Communica'on, training and support
© RiverRhee Consul'ng 2014
One-‐day Lean Six Sigma courses In-‐house (One Nucleus, Cambridge Network)
• It’s possible! • Sponsorship and case
studies to endorse
• Pre-‐work: sub-‐groups, process, data -‐> ac'onable learnings
• Keep the jargon down and don’t evangelise
• Includes change management component
Off-‐site (CILIP / UKeIG)
• It’s also possible! • Those who come are
looking for solu'ons
• Pre-‐work but a different emphasis
• Includes change management component
© RiverRhee Consul'ng 2014
One-‐day Change Management courses
• Customisa'on / pre-‐work case studies are key to ac'onable learning
• Behavioural components strongly resonate
• Walk-‐through framework / processes are invaluable
TFPL, CILIP, UKiG, others
© RiverRhee Consul'ng 2014
Available from http://www.riverrhee.com/publications
Your learnings / take-‐away messages / further ques'ons?
Huddle discussion
© RiverRhee Consul'ng 2014
Enabling Change SIG -‐ Mar'n Taylor -‐
Approved 14th January 2014
• Scope • Plans / next steps • How you can help / get involved
13
If you’d like to find out more:
hfp://www.riverrhee.com
+44 (0) 7876 130 817
-‐ Elisabeth Goodman -‐
Final ques'ons?
© RiverRhee Consul'ng 2014
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