Transcript
Page 1: “Preparing for the evolution and changes in the 9-1-1 ...nenaontario.ca/site/wp-content/uploads/2018/03/... · On Nov 30, 2015, CRTC Telecom Decision 2015-531 approved the ESWG

“Preparing for the evolution and changes in the 9-1-1

Communication Centre”

Presented by:

Yves Laliberté, President

Mark Thompson, 911 Solution Architect

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Agenda & objectives

Agenda

Trends that will impact 9-1-1 Communication Centres

Migrating to NG9-1-1 – what are the implications for PSAPs

Demonstration of future solutions and capabilities

Q & As

Objectives:

Prepare for the future of NG9-1-1 in Canada

Shared mission: “It is about saving lives”

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2017 2018 2019 2020 2021 2022 2023 2024

CRTC NG9-1-1 Decision

ILECs complete lab trials

ILECs complete NG9-1-1 networks

All TSPs and PSAPs should be NG9-1-1 compliant before this date*

TSPs and PSAPs able to start providing NG9-1-1 Voice to the public*

WSPs able to support NG9-1-1 Text Messaging to the public

ILECs decommission legacy 9-1-1 networks

* Estimate only as PSAPs not under CRTC jurisdiction

PSAPs able to start providing NG9-

1-1 Text Messaging to the public*

**CISC also being requested to provide the CRTC with recommendations on topics such as: technical specs for RTT-based NG9-1-1 Text Messaging; industry best practices and standards related to the reliability, resiliency, and security of NG9-1-1 networks in Canada; the technical details of NG9-1-1 network interconnections; and NG9-1-1 public education campaigns.

Ongoing CISC activities to support the transition to NG9-1-1 (detailed in the decision appendix)**

CRTC 2017- 182 (June 2017)

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CRTC approves NENA i3 standards

On Nov 30, 2015, CRTC Telecom Decision 2015-531 approved the ESWG Report ESRE0070 recommending the adoption of the NENA i3 Architecture as the foundation for NG9-1-1 in Canada.

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We have a framework to build with!

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What drives NG9-1-1 and a call to action?

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NG9-1-1 is not:

NG9-1-1 is not something you can buy and plug into your existing public safety network, miraculously transforming a legacy environment into a “next generation” environment. And yet, it’s often described that way.

NG9-1-1 can be described as a “solution.” It is comprised of several components, each with a specific Functional Element that provides what the National Emergency Number Association (NENA) describes as a functional framework that provides definitive services that work in harmony. By themselves, any one of these components itself is not “next-generation 9-1-1.”

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Why NG9-1-1?

Market reasons: 30million wireless subscribers in Canada Citizen expectations and activities are evolving Everyone and everything are getting connected Industry reasons: Fully replace Enhanced 9-1-1, with all capabilities and functions in

place today and be able to scale Add capabilities to support changes for current and new types of

Originating Service Providers Add flexibility for the PSAPs and 9-1-1 Authorities Add capabilities to integrate and interoperate with emergency

entities beyond the PSAP

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https://www.statista.com/statistics/462371/total-number-of-sms-and-mms-message-canada/

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Some trends driving change in 911

NG9-1-1, ESInet

5G

IoT

Broadband

9-1-1 smartphone applications

RTT (real time text)

Telematics

Connected everything

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Smart cities

A2P SMS

Drones

AI (artificial Intelligence)

M2M

Digitization

Driverless cars

Consumer behavior & habits

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Connectivity forecast

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10 https://www.youtube.com/watch?v=Vl6EvoC9hKk

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Need to Call 911? There’s an App For That!

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Data explosion

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Operating in a world of multidimensional change

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What will this mean for the PSAP 9-1-1 Centers?

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Transition to NG9-1-1

9-1-1/ E9-1-1 NG9-1-1

Stationary (land lines) Mobile

Local Provincial/National

Static data Dynamic data

Tabular/Geographic Geographic Information System

Analog Internet Protocol

Voice and Limited Data A great deal more data

Closed systems Secured systems

ALI Databases Validation / Routing Engines

Selective routers Soft switches

Premise-based CPE Premise-based CPE/Network and Hosted solutions

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NG9-1-1 expected PSAP Benefits

Text/IM to 9-1-1

Files to 9-1-1, such as photos or video clips

Streaming video

Telematics and sensor data

Nomadic and/or mobile call taker workstation

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NG9-1-1 PSAP Benefits, cont’d

PSAP “on-the fly” or Virtual PSAP

Business continuity & recovery

Policy-based alternate routing with new options

Data exchange compatibility

Additional Policy-based routing for:

Language preference of caller

Special skills

Type of technology

IM, Sensor, Satellite phone

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NG9-1-1 Responder Benefits

Informative data to PSAP and field responders

Triage capability to manage data flow

International standards for data interfaces

Adaptable for future needs

Text/IM via 9-1-1

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NG9-1-1 Responder Benefits cont’d

When available and requested: (pull vs push)

Files via 9-1-1, such as photos or video clips

Situational awareness

User data

Floor plans

Streaming video

Telematics data

Sensor data

IP cameras

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NG9-1-1 (i3) PSAP

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NG9-1-1 PSAP (i3 PSAP)

The roadmap to NG9-1-1 (NENAi3): Connection to Next Generation 9-1-1 Core Network Services ESInet ( Bell Bid13v16 & Telus TID08 -

LIS; ESRP; ECRF; LVF; AL; PRF; etc.) Multimedia Call Handling Computer Aided Dispatch Management Console Interactive Media Response Incident Data Exchange PSAP Incident Record Handling Administrative PBX Radio Interface Records Management, Jail Management, Courts and other systems Responder Data Services Outgoing Alerts & notifications System Alarms Border Control Function Management Information System Map database Time Server Logging Service Security

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These are the individual functional elements that each PSAP will need to address in order to transition and coordinate interoperability to NG9-1-1: (NENAi3)

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Develop a transition plan - 2020 plan

Review core systems evolution:

ESInet connectivity (TID08 & BID13v16)

GIS data

9-1-1 multimedia call handling

PBX & 9-1-1 Call Center

CAD

Call Logging (multimedia)

Reporting

IT systems & Security

Review policies and operations

Review HR practices

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PSAP transition to NG9-1-1 (i3 &IP)

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Getting ready for 2020

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2017 2018 2019 2020 2020

days 90 365 365 820 1185

months 3 12 12 27 39

quarters 1 4 4 9 13

budget cycles 1 1 2 3

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In Summary

• More data & databases

• New processes & capabilities

• New technologies • More & less location

info) • More frequent

changes • On going training • Virtual PSAPs • Virtual Agents • Borderless • New policies • IoT

• IT support • Funding • Potential

consolidations • Migration • Security • Interoperability • Integration • Collaboration • Compliance &

reporting • Social media • Public relations • Analytics

NG9-1-1

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Qs & As,

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Thank you!

Member of: NENA, CITIG, APCO, ESWG, ACUQ, AEAA


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