#Perform2018
Going beyond APM and soaring to the future
and soaring to the future
Bernd Greifeneder CTO, Dynatrace
customers competitionux
agilityrapid-releases
automation
org/culture
cloud technology
complexity self-driving ITreal-timefeedback
cost
ingredients of self-driving IT
AI: answers & orchestrationopenness: automate
technology: cloud
organization: break silos culture: BizDevOps
ingredients of self-driving IT
AI: answers & orchestration
Andreas LehoferChief Product Officer Dynatrace
Wolfgang BeerTechnical Product Manager Dynatrace
5 years ago ...
Most AIOps tools are failing!
Too slow for modern environments
No root cause information
Why is Dynatrace different?
better data quality
stronger context and semantics
smarter algorithms
confidential
Ma
chin
e Le
arn
ing
Alg
ori
thm
& M
od
el
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A
B
C
confidential
Ma
chin
e Le
arn
ing
Alg
ori
thm
& M
od
el
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A
B
C
confidential
Ma
chin
e Le
arn
ing
Alg
ori
thm
& M
od
el
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A
B
C
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps event based
Ma
chin
e Le
arn
ing
Alg
ori
thm
& M
od
el A
B
C
confidential
Ma
chin
e Le
arn
ing
Alg
ori
thm
& M
od
elM
ach
ine
Lea
rnin
g A
lgo
rith
m &
Mo
del
Ma
chin
e Le
arn
ing
Alg
ori
thm
& M
od
el
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps event based
A: Mobile app
B: Service
C: Container
Reality Dynatrace AI based monitoring
A: Mobile app
B: Service
C: ContainerLogs
A
B
C
User sessions
Metrics
PurePath
TCP Connections
Events
A
B
C
confidential
Ma
chin
e Le
arn
ing
Alg
ori
thm
& M
od
elM
ach
ine
Lea
rnin
g A
lgo
rith
m &
Mo
del
Ma
chin
e Le
arn
ing
Alg
ori
thm
& M
od
el
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps event based
A: Mobile app
B: Service
C: Container
Reality Dynatrace AI based monitoring
A: Mobile app
B: Service
C: ContainerLogs
A
B
C
User sessions
Metrics
PurePath
TCP Connections
Events
D
D
D
D
D
A
B
C
Drilldown to code-level
Business impact calculated
Drilldown to impacted user
sessions
Root cause detection without
learning
Real time dependency and change detection
Noise reduction1 Problem vs 15
incidents
confidential
Ma
chin
e Le
arn
ing
Alg
ori
thm
& M
od
elM
ach
ine
Lea
rnin
g A
lgo
rith
m &
Mo
del
Ma
chin
e Le
arn
ing
Alg
ori
thm
& M
od
el
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps metric based
A: Mobile app
B: Service
C: Container
Reality 2nd Gen APM + Monitoring AIOps event based
A: Mobile app
B: Service
C: Container
Reality Dynatrace AI based monitoring
A: Mobile app
B: Service
C: ContainerLogs
A
B
C
User sessions
Metrics
PurePath
TCP Connections
Events
D
D
D
D
D
Root cause
Business impact
Dependency detection
Event noise reduction
Value
Root cause
Business impact
Dependency detection
Event noise reduction
Value
Root cause
Business impact
Dependency detection
Event noise reduction
Value
A
B
C
better data quality
stronger context and semantics
smarter algorithms
real time
business impact & root cause detection
confidential
Overwhelmed with isolated events
Orchestration & Scheduling Release & Deployment
CloudConfig Mgmt./ Provisioning
Next generation of Dynatrace AI
opening Dynatrace AI to external data
AIOps of the future is here!
Dynatrace AI leverages external data
Reality Dynatrace AI based monitoring
Your extensions
3rd party solution
Dynatrace API
Your DevOps teams
Dynatrace Partners
Dynatrace Services
Beyond APMExtended Monitoring
confidential
confidential
confidential
confidential
confidential
confidential
ingredients of self-driving IT
openness: automate, integrate AI: answers & orchestration
confidential
40% customers applied API automation
confidential
ingest & map
tech / biz metrics
events (logs, deployments,
CD/CI, infrastructure)
opentraces*
OpenKit RUM*
OpenAgent SDK*
stacktraces
user actions, behavior
device
collaboration comments
…
manage
dashboards*
configurations
access/permissions
environments/deployments
problems
maintenance/schedules
…
action
alert (3rd party tools, UFO, …)
orchestration
Davis conversations
remediation/self-healing
business event
CMDB population
ServiceNow population
custom solutions/applications
(e.g. detect unused instances)
…
* planned for 2018
confidential
opennesswhy does it matter?
coverageentire cloud & app landscape
automationBusiness + IT + Dynatrace
applicationscustom solutions for IT & Biz
Config Mgmt. /Provisioning
Orchestration & Scheduling
Cloud / IaaS / PaaS
Release & Deployment
CI/CD/ITSM automation
SmartScape updating CMDBs
confidential
Orchestrate remediation & self healing
confidential
Davis is built on Dynatrace APIs
confidential
confidential
confidential
Business Automation
failed transaction trigger CRM system for remediation
ingredients of self-driving IT
AI: answers & orchestrationopenness: automate
technology: cloud
Alois ReitbauerChief Technology Strategist
Strategic Collaboration with Cloud Providers
Certified for Cloud-Native Monitoring
Defining the future of Cloud Native Monitoring
Cloud Foundry Foundation
Silver Member
CNCF Silver Member
Runs on your cloud
on demand
Infrastructure as a Service
Infrastructure as a Service
Deeper support coming for
AWS Openstack VMWare Azure
Cloud
Azure AWS
Dedicated Microsoft Azure Screen
Preview
Multi-cloud Visibility
Infrastructure as a Service
Container as a Service
Container as a Service
Docker Azure
Container ServiceMesosphere
DC/OS
AWS ECS
Industry leading container support
Infrastructure as a Service
Container as a Service
Platform as a Service
Platform as a Service
Kubernetes Cloud Foundry OpenShift ServiceFabric
Coming this year
Container Engine
HerokuGoogle
App EnginePivotal
Container EngineAWS
Fargate
SAP CloudPlatform
The easiest way to monitor any platform
Cloud Foundry Full-Stack Dashboard
Preview
Infrastructure as a Service
Container as a Service
Platform as a Service
Function as a Service
Function as a Service
AWS
Lambda
Azure
Functions
Coming later this year
Cloud Functions
Pivotal
Function Service
Beta in
February
Lambda Insights without touching code
Deepest Visibility in the Industry
Infrastructure as a Service
Container as a Service
Cloud Services
Function as a Service
Platform as a Service
Cloud Services
IoT gateways and middleware
Load balancers and other cloud
infrastructure services
Machine learning and AI APIs
Extend visibility into “cloud mechanics”
Example of X-Ray Supplementing Dynatrace Data
Preview
ingredients of self-driving IT
AI: answers & orchestrationopenness: automate
technology: cloud
organization: break silos
confidential
getting agile requires
breaking the silos
80% org & culture 20% technology
illustrating example breaking silos
sales
services
biz
sup
po
rt
dev silos
disjunct departmental goals
slow cross-dept. process
slow releases
disconnect user/service/product
competitive market
illustrating example: growth hacking squads break the silos
….sales
services
biz
support
dev
microservice1
biz outcome
app3
biz outcomebiz outcome
microservice2
biz outcome
app4
agile
rapid-releases
biz outcome oriented
automated
bigdata driven
BizDevOps
ingredients of self-driving IT
AI: answers & orchestrationopenness: automate
technology: cloud
organization: break silos culture: BizDevOps
Confidential, Dynatrace, LLC
http://dynatrace.github.io/ufodynatrace.com/ufobuy here @Perform 2018
safe productionaccess for dev
usage feedbackpride & responsibility
data-driven Dynatrace AI
auto-everythingspeed & agility
user behavior enables business
info. democracy fosters collaboration
confidential
noops & bizdevops changed product, quality and culture
releasesper year
production bugs reported by customers
awsinstances
daily deployments
7%
100%
26
2
450
5 0
500
2011 2017 2011 2017 2011 2017 2011 2017
confidential
Digital Experience Management (DEM)
Real-User Monitoring (RUM)
Real-User Monitoring
Synthetic Monitoring
API Monitoring
Session Replay
User-Experience Analytics
Behavioral Analytics
BizDevOps key enabler
Funnel analysis
Complaint resolution
Compliance
Applications: Fraud, CRM, …
confidential
confidential
Don’t think of us as just monitoring
confidential
confidential
CMDB
ITOMcontext? user behavior?
up-to-date? AI? discovery?
real-time topology?
effort?Hadoop/ELK
confidential
confidential
Dynatrace
as strategic
platform
confidential
Dynatrace
as strategic
platform
security
fraudcloud cost
biz actions…
orchestrationadapters
data-sources
converters
Thank you