NGA Human Resources confidential. All rights reserved.
Analyzing The ‘DigitalWorkplace in Europe’
15 May 2013
NGA Human Resources confidential. All rights reserved.
Agenda
• Introduction
• Study highlights: ‘Digital Workplace in Europe’ and insight into ‘Digital
Workplace Index’ – where does your organization sit?
• Options for achieving fast returns on your digital workplace
transformation
• Q&A
NGA Human Resources confidential. All rights reserved. 3
Innovation?
Agility?
Customer centricity?
Digital transformation starts at the workplace
Employee Experience?
Analytics & Insights?
Automation?
Self-Service?
© PAC
The digital workplace is evolving
Digitization brings new opportunities, but also new challenges
NGA Human Resources confidential. All rights reserved.
HR Application Landscape
15 May 2013
NGA Human Resources confidential. All rights reserved.
Agenda
• Introduction
• Study highlights: ‘Digital Workplace in Europe’ and insight into
‘Digital Workplace Index’ – where does your organization sit?
• Options for achieving fast returns on your digital workplace
transformation
• Q&A
© PAC
A 360° view of critical issues related to workplace modernization in
European enterprises
More than 180 IT & HR
managers
DevOps – Reality-Check in Deutschen Unternehmen
48% 2,500+
employees
52% 1,000-2,500
employees
CATI survey 2016
Sep Nov29% UK
28% Germany
28% France
15% Belgium
EUROPE
51% services, retail &
transportation
49% manufacturing
Key indicators
- Nearly 75% with more than 1,000
fixed IT workstations
- Over 80% have more than 1,000 IT
users
- Half of the companies estimate the
percentage of mobile workers to be
more than 25%
© PAC
The role of workplace is changing: 74% of workplace managers rate the
quality of employee work environments as “business critical”
22%
52%
26%
0% 0%
Critically important
Strongly important
Important, but not business-
critical
Rather unimportant
Completely unimportant
Breakdown of responses, expressed in % (n = 185) © PAC - a CXP Group Company, 2017
© PAC
Workplace modernization is a balancing act
There are multiple employee and business objectives to be considered
93%
91%
89%
88%
79%
75%
0% 20% 40% 60% 80%100%
Security
Costs
Employeecommitment
Collaboration
Flexiblity
User Experience
Objectives rated as„important“
Breakdown of responses, n= 185Breakdown of responses, n= 185
30%
28%
19%
22%
21%
19%
0% 20% 40% 60% 80%100%
Security
Costs
Employeecommitment
Collaboration
Flexiblity
User Experience
Objectives rated as „completely met“
@P
AC
, a
CX
P c
om
pa
ny 2
01
7
© PAC
Why are IT & HR managers struggling to fulfill these goals?
Business requires
IT management must ensure
User experience
Security, compliance
Cost efficiency
Employee satisfaction
Flexibility
Rich collaboration
Growing number and heterogeneity of devices, apps
etc.
Increasing efforts needed to ensure
high levels of efficiency, security
etc.
© PAC
Pierre Audoin Consultants’ (PAC) view
The “Digital
Workplace”
presumes a holistic
approach for
optimization
and
major paradigm
shifts with respect
to strategy, design,
operation,
management and
support.
© PAC
Companies in
Europe are
open to
modern
concepts of
workplace
operation,
management
and support,
but they must
invest in the
basics of
workplace
modernization
first.
Study highlights a definite need and willingness to invest
© PAC
Digital Workplace Index:Belgium & France in the pole position. UK & Germany highlighted as late comers
7%
23%
2%
7%
10%
62%
48%
49%
46%
52%
31%
29%
49%
46%
38%
0% 20% 40% 60% 80% 100%
UK
Germany
France
Belgium
Total
Early stage (<60)
On the way (60 to 79)
Advanced (80 and more)
Digital workplace maturity (index), expressed in % (n = 185) © PAC - a CXP Group Company, 2017
73
69
77
76
74
INDEX
The “Digital
Workplace
Index” presents
a country-by-
country view of
the current
status of
workplace
transformation, as highlighted
in the study.
© PAC
Digital Workplace Index:
The manufacturing industry shows an outstanding performance!
10%
8%
10%
10%
10%
83%
76%
69%
28%
52%
7%
16%
21%
62%
38%
0% 20% 40% 60% 80% 100%
Wholesale & Retail
Transport, Teleco & Utility
Banking, Insurance & Professional
Services
Manufacturing
Total
Early stage (<60)
On the way (60 to >80)
Advanced (80 and more)
Digital workplace maturity (index), expressed in % (n = 185) © PAC - a CXP Group Company, 2017
69
72
72
77
74
INDEX
© PAC
Employee expectation is a key HR driver for the digital workplace…
HR must act as the strategic partner for digital
transformation to:
• Present the business case to management
and budget holders
• Analyze employee needs and expectations,
and match this data against design and delivery
• Liaise with employee unions and work councils
• Manage change.
HR applications & services underpin the efficiency & performance of your workplace.
The better the ‘environment’, the greater the employee experience. Happy employees are loyal and deliver great results.
To recruit and retain the best talent, organizations must offer an attractive &
flexible workplace. This means digital.
© PAC
13%
63%
24%
Availability and ease of access toHR support services
In the beginning On the way
Completely met
47%
47%
51%
67%
39%
42%
46%
61%
Digital HR strategy
HR cloud strategy
HR self services
Access to HRsupport
Plans to invest
Total HR managers
Breakdown of responses, n= 185Breakdown of responses, n= 185
HR & IT managers across Europe recognize the need for change and
are keen to invest
@P
AC
, a
CX
P c
om
pa
ny 2
01
7
© PAC
Regional considerations
Strong performers with respect to availability and
ease of HR access, HR self services and outsourcing
are key investment areas.
Latecomers with respect to HR access and digital
HR strategies, but ambitious investment plans in
these areas.
Reluctant with respect to HR cloud, strong
willingness to invest in quality of HR
access, HR self services and digital HR.
Forerunners in digital HR strategies and HR
self services, quality of HR access on top of the
investment agenda are.
© PAC
Conclusion
• Become a strategic partner in workplace modernization
• View the “Digital Workplace” as an holistic approach
• Drive the digital agenda – jointly with IT and other departments
• Recognize and factor in the regional variations – in employee expectation and work council mandates
Action list forHR managers
2016 18
15 May 2013
NGA Human Resources confidential. All rights reserved.
Agenda
• Introduction
• Study highlights: ‘Digital Workplace in Europe’ and insight into
‘Digital Workplace Index’ – where does your organization sit?
• Options for achieving fast returns on your digital
workplace transformation
• Q&A
NGA Human Resources confidential. All rights reserved. 20
Digital HR is about new
ways to engage your people,
attract and retain talent,
and deliver better business
results.
NGA Human Resources confidential. All rights reserved. 21
How HR Benefits From Digital HR
• ¾ say work environment has a
'strong' impact on business
success.
Business Success
• Scale up operations, while
spending less on IT capital
equipment installation and
staffing
Lowest TCO
• Improved and unified employee
experience across HR
• Engaged employees providing
feedback & input
• Easy to use - fluent interaction via
mobile & social platforms
Highly Engaged Employees
Optimized Talent Management
• Flexible systems to manage
performance, talent management,
learning and recruitment
The business case for Digital HR is the opportunty to truly transform the relationship between your employees and the business as the fourth industrial revolution becomes real.
The future of work is digital. Therefore HR must be digital too.
The business case for Digital HR
NGA Human Resources confidential. All rights reserved.
What Do You Need to Get Digital?
Custom Business Case – secure the right budget and executive support
Custom Landscape & Roadmap – manage mix, stage investment and match business need
Standard Cloud Apps – take advantage of best practice and accelerate benefits realization
Future-Proofed Interfaces – connect systems in flux, sustain data integrity and enable flexibility
Extended Functionality – fill application white space and meet business specific needs
Flexible Speed – enable the right functionality quickly and adapt to business change
On Premise Love – care and feed “left-over” systems; complete liberation from traditional IT
Modern Support – provide time and expertise while HR and IT reshape for a new digital world
Pre-Configured
Appli-cations
Extended Functiona-
lity
Fixed Price Per
Employee per month
Best Practice
Rapid Deploy-ment in Weeks
NGA Human Resources confidential. All rights reserved.
Process for Achieving Your On-Going HR Objectives
23
Digital HR is the solution of choice for organizations wanting
high performing HR processes and engaging employee experience.
Implementation
services
On Premise – Legacy Systems
Select
Design Integrate
Configure
Maintain
HR process
design
Cloud Health
Check
Global Payroll
Regional Payroll
UK/ANZ/NL
Payroll
Cloud Support
Services
Testing
services
HRIS Strategic
Roadmap
Business Case
Cloud Maturity
Assessment
Operate
Cloud
Select
Design Integrate
Configure
Maintain
HR process
design
SAP Health
Check
Change
Management
Implementation
services
Global Payroll
Regional Payroll
UK/ANZ/NL
Payroll
Application
Management
Services
Testing
services
HRIS Strategic
Roadmap
Business Case
Operate
Cloudify Payroll
BPO Services
Extend
NGA Human Resources confidential. All rights reserved.
How Can NGA support your Digital HR journey ?
Achieve, maintain and exceed your rolling HR objectives
with Digital HR solutions
HR Transformation
Consulting
HR Technology Consulting
HRApplication
Management
Cloudify PayrollSAP HANA
Cloud Platform Apps
NGA Human Resources confidential. All rights reserved. 25
Who is NGA HR?
8m+employees served on NGA-
installed HR systems
550+
Working with
8,000employees in 35 countries
1,000+HR system implementations
452m £FY2015 revenue | c. 640m USD
145Providing HR & Payroll
services in
8HCM
platforms
which NGA
delivers HR
services for25+1 out of 5
of Fortune 500 companies
countries
countries where
NGA has delivered
Cloud HCM
solutions
4key market
segments
clients 1969In the business of
HR & payroll since
• Global SAP BPO Partner Since 2004
• Largest SAP BPO partner in HR/payroll
• SAP VAR Partner Since 2012
• Global SuccessFactors Partner Since 2013
• Workday Alliance Signed 2011
• Kronos Alliance Signed 2016
70+
16,000average population
of NGA HCM client
projects
NGA Human Resources confidential. All rights reserved.
Download Your Report
This independent study provides you with an up-to-the-
minute insight into the current trends, investment plans
and challenges facing teams like yours as you review
digital workplace initiatives.
The 360° view provides you with the information you
need to focus on the critical issues that will enable a
smooth transition to a digital workplace.
Download the full report at
http://resources.ngahr.com/digital-workplace-
europe-full-report
• Explore the full results
• Find out the 4 key takeaways
26
NGA Human Resources confidential. All rights reserved.
Download Digital HR Resources
NGA Resources Center
Digital HR: Embark On A Journey To A Better Employee Experience
Download the brochure:
http://resources.ngahr.com/
digital-hr-embark-journey-
better-employee-experience
Extend Your HCM Solution with High Performance Cloud Apps
Download the brochure:
http://resources.ngahr.com/
xtendhr-extend-your-hcm-
solution-high-performance-
cloud-apps
Analyzing the Digital Workplace in Europe
Download the recording of this webinar: http://resources.ngahr.com/analyzing-digital-workplace-
europe
NGA Human Resources confidential. All rights reserved.
Contact Us
Michael Custers
Senior Vice President Strategy
& Marketing, NGA HR
Simon Porter
Vice President Digital
HR, NGA HR
More questions? Contact us.