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Optimising Workforce
Performance and HR Department Effectiveness
Analytical HR Management – What Gets Measured Gets
Managed!
• Capturing and utilizing meaningful data to
objectively evaluate HR Department performance,
customer satisfaction, business integration and
contribution (EXECUTION)
• Identifying, capturing & utilizing pertinent business, workforce & labour market data to plan future workforce headcount, skills, job families, resourcing, procurement & structure (TOMORROW)
• Developing & implementing quality
reporting that enables the CEO/SMT/Line
Managers/HR Department to continuously evaluate
and improve workforce management at every
level of the organization (TODAY)
• Objectively measuring & evaluating the HR Department ‘s competencies, attributes & behaviours essential to transform from an operational/support role to strategic business partner (READINESS)
HR Department
Strategic Capability
HR Workforce
Management & Performance
HR Department
Effectiveness
HR Workforce
Planning
The Analytical HR Management Model
• Capturing and utilizing meaningful data to
objectively evaluate HR Department performance,
customer satisfaction, business integration and
contribution (EXECUTION)
• Objectively measuring & evaluating the HR Department ‘s competencies, attributes & behaviours essential to transform from an operational/support role to strategic business partner (READINESS)
HR Department
Strategic Capability
HR Workforce
Management & Performance
HR Department
Effectiveness
HR Workforce
Planning
The Analytical HR Management Model
Clear linkages exist between HR Department
Capability & Effectiveness
Metrics
Clear linkages exist between HR Department
Capability & Effectiveness
Metrics
• Identifying, capturing & utilizing pertinent business, workforce & labour market data to plan future workforce headcount, skills, job families, resourcing, procurement & structure (TOMORROW)
• Developing & implementing quality
reporting that enables the CEO/SMT/Line
Managers/HR Department to continuously evaluate
and improve workforce management at every
level of the organization (TODAY)
HR Department
Strategic Capability
HR Workforce
Management & Performance
HR Department
Effectiveness
HR Workforce
Planning
The Analytical HR Management Model
Clear linkages exist between
Workforce Management &
Workforce Planning Metrics
Clear linkages exist between
Workforce Management &
Workforce Planning Metrics
Workforce Productivity
Improving Workforce
Management/
Performance
Labour Cost Management
Innovation & Improvement
Improving Business
Management/
Performance
The Benefits of Workforce Management Metrics
When properly executed Workforce Management Metrics improve workforce and business performance
When properly executed Workforce Management Metrics improve workforce and business performance
Workforce Headcount &
Skills
Improving Workforce
Management/
Performance
Labour Cost Management
Improving Business
Management/
Performance
The Benefits of Workforce Planning Metrics
When properly executed Workforce Planning Metrics improve workforce and business performance
When properly executed Workforce Planning Metrics improve workforce and business performance
The Benefits of HR Department Capability & Effectiveness Metrics
• Evaluating HR Department competency & potential for advancement
• Evaluating HR Department core attributes & behaviours
• Evaluating HR Department customer satisfaction
• Evaluating HR Department business engagement and integration
• Evaluating HR Department performance and business contribution
Transforming the HR Department from an operational support role to that of strategic business
partner
Transforming the HR Department from an operational support role to that of strategic business
partner
HR Department
Strategic Capability
HR Workforce
Management & Performance
HR Department Effectiveness
HR Workforce
Planning
Analytical HR Management - Specific Elements
HR Department
Strategic Capability
HR Workforce
Management & Performance
HR Department Effectiveness
HR Workforce
Planning
Analytical HR Management - Specific Elements
• Utilising Labour Demand Metrics that forecast workforce headcount , skills & job families• Utilising Labour Supply Metrics
that forecast workforce resourcing & procurement
• Utilising Workforce Composition & Capacity Metrics that identify & forecast long-term structural
issues
HR Department
Strategic Capability
HR Workforce
Management & Performance
HR Department Effectiveness
HR Workforce
Planning
Analytical HR Management - Specific Elements
• Applying an integrated set of survey tools to
objectively evaluate HR Department customer
satisfaction• Developing & utilising HR
Department Performance Metrics
• Developing & utilising an HR Department Business
Engagement & Integration Check- List
HR Department
Strategic Capability
HR Workforce
Management & Performance
HR Department Effectiveness
HR Workforce
Planning
Analytical HR Management - Specific Elements
HR Department
Strategic Capability
HR Workforce
Management & Performance
HR Department Effectiveness
HR Workforce
Planning
The Analytical HR Management Model
Authored by Stephen Moore - Founder & Managing Director, Optimum
PerformanceStephen Moore is a senior Human Resources professional who has spent more than 30 years in HR Management, initially as a corporate executive in a range of blue-chip organizations and since 1995 as the Founder & Managing Director of his own consulting practice.
Stephen is passionate about Analytical HR Management and in his current role has built an extensive client base that incorporates private and public sector organizations throughout Australia, New Zealand, Fiji, Hong Kong, Singapore and more recently South Africa and Malaysia.
He is a regular speaker at major Human Resources conferences and events and has written and published an extensive range of HR Metrics Manuals and Toolkits that have been utilized by a diverse range of organizations in all parts of the world.
Complimenting his extensive consulting work, Stephen has partnered with leading Human Resources institutes, employer associations, universities and public sector authorities in delivering a wide range of HR conferences, development programs & public training workshops to in excess of 5,000 Human Resource professionals
Stephen is a regular visitor to the USA where he has previously bench-marked with pre-eminent organizations including Harley-Davidson, FedEx, NASA, Cisco, Aon Corporation and Marriott Hotels
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