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IMPORTANT EXTENSIONS
Activities x8980
Billiards x7953
Bistro x7950
Food Services x8982
Gate House x8960
Guest Services x7000
Kitchen x7914
Lapidary x7968
Mail Room x8978
Pottery Room x7972
Pro Shop x8971
Rentals x8933
Sales x8993
Sewing Room x7975
Silversmith x7966
Social Media x8918
Special Events x8980
Stained Glass x7919
Wood Shop x7954
HOURS OF OPERATION
GUEST SERVICES 8:00am—5:00pm
Monday—Saturday 10:00am-4:00pm
Sunday
ACTIVITIES 9:00am—4:00pm Monday-Friday
10:00am—3:00pm Saturday
PRO SHOP
7:30am-5:00pm Open Daily
BISTRO
7:00am—3:00pm Monday—Saturday
Closed Sunday
MAIL ROOM 10:00am—4:00pm Monday-Friday
10:00am—3:00pm Saturday
SALES OFFICE 9:00am—5:00pm Monday-Friday
11:00am—4:00pm Saturday & Sunday
(November 1st—April 1st)
GATE HOUSE 24 Hours/7Days
MANAGEMENT DIRECTORY
General Manager Kevin Flynn x8941
Guest Relations
Christy Kochen x8953
Special Events Marion Nelson x 8968
Activities
MaryAnn Brown x8979
Sales Nancy Paupst x8949
Rentals
Tami Deeks x8933
Pro Shop Mark Kenner x7973
Food Services
Robin Perry x7914
Mail Room Donna Cox x8978
Gate House
Gary Lambert x8986
Facilities Jim Dawson x7000
Maintenance
Neil Jeffers x7000
Housekeeping Dora Rocha x7947
All other offices: 520-876-xxxx
DEPARTMENT DIRECTORY
Guest Services: 520-421-7000
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CHANNEL DIRECTORY
PLEASE JOIN US ON THE WEB!
www.palmcreekgolf.com
facebook.com/palmcreekresort
youtube.com/user/palmcreekgolf
pinterest.com/palmcreekgolf
2 Local Guide 21 TLC 40 CNBC
3 Palm Creek TV Info 22 ESPN 2 41 Travel
4 HLN 23 USA 42 Food
5 CBS KPHO 24 EWTN 43 KUTP MY45
6 ESPN News 25 WGN 44 MSNBC
7 TBS 26 HSN 45 Bloomberg TV
8 PBS KAET 27 CSPAN 46 Cook
9 National Geographic 28 Discovery 47 FYI
10 FOX 10 KSAZ 29 Lifetime 48 NASA
11 ESPN 30 Oxygen
12 NBC KPNX 31 OWN
13 CNN 32 E! Entertainment
14 HGTV 33 FOX News
15 ABC KNXV 34 TNT
16 KTVK #3 Independent 35 A&E
17 Golf 36 Hallmark Movies
18 Spike 37 History
19 SYFY 38 Hallmark
20 TWC Weather 39 KAZT #7
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What is my phone number?
All resort sites have the same area code and prefix of (520) 876-xxxx.
To determine your telephone number, take your space number and add 6000 to it.
Example: Space #123 (520) 876-6123
Space #1002 (520) 876-7002
Space #1000 is the only exception (520) 876-8000
Placing a call:
Outside the resort: Dial “9” followed by the desired number
Inside the resort: Dial the 4-digit extension number (6000 or 7000 digit)
Phone Bills and Rates:
If you would like your telephone activated for outgoing calls, please contact Guest Services.
Appropriate phone and long distance charges are assessed to your account on the anniversary of your
arrival date.
Fees: Hook-Up Fee: $15.00 (this does not apply to annual residents)
Basic Monthly Fee: $27.35 (includes tax)
Long Distance:
U.S. .10/minute
Canada .10/minute
International Varies
Toll Free Free with activated basic telephone service
PLACING AN EMERGENCY 911 CALL
Every site has the ability to dial 911 regardless of the telephone being activated or not.
When dialing 911, please give the operator the following address:
Palm Creek Golf & RV Resort
1110 North Henness Road
Casa Grande, AZ 85122
the site # or location at which the emergency is occurring
If possible, please call the Gatehouse at x8960 to notify them so they can direct the
emergency responders to the correct location.
RESORT TELEPHONE INFORMATION
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INTERNET SERVICE
Internet Account Setup at Palm Creek RV & Golf Resort
1. Call 1-800-454-0843 from a US phone number
For English, press 1
For Spanish, press 8
Select option 2 for ‘Not yet a DISH customer’
You will be transferred to a customer service representative
2. Request to sign up for a new internet account
Tell the customer service representative that you would like to setup a new internet account at
the Commercial MDU Property (property name)
You will have the option to pay for a modem upfront or provide your own modem
The customer service representative will setup your account and schedule your installation
If there are any issues with getting set up please ask the agent to transfer the call to the commercial
department or commercial advanced
2. Gather important information
Account number
Account pin number
Mac ID on modem
3. Call 1-866-354-0558 from a US phone number
For English, press 1
For Spanish, press 8
Select option 2 for ‘Not a DISH Customer’
When you are transferred to a customer service representative, let them know you need to restart
your internet account at the Commercial MDU Property (Palm Creek) Provide your account number Provide them with the Mac ID number on your modem
Setup a New Internet Account
Restart Your Existing Internet Account
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Pull Cart Rental Club Rental Cart & Club Rental Package
9 Holes = $3.00
18 Holes = $6.00
9 Holes = $6.00
18 Holes = $10.00
9 Holes = $9.00
18 Holes = $16.00
GOLF RESIDENT RATES NON-RESIDENT
November—December (18 Holes) $18.00 $24.00
November—December (9 Holes) $12.00 $18.00
January—March (18 Holes) $21.00 $27.00
January—March (9 Holes) $15.00 $21.00
April (18 Holes) $14.00 $20.00
April (9 Holes) $10.00 $16.00
Summer (May—September) No Charge $10.00 / 9 hole
$14.00 / 18 hole
Twilight Rate (after 1:00pm—18
Holes)
$18.00 $24.00
Twilight Rate (after 1:00pm—9
Holes)
$12.00 $18.00
(Receive $1 off non-twilight rate when using Sun E Cards)
Please Note: ID badges must be worn at all times in order to receive the Resident rate
Our PGA Professional has a golf clinic every Wednesday
afternoon from December through March.
Short game clinic is at 3:00 and the full swing clinic is at 3:30.
Fee is $8.00 per person. Sign up in the Pro Shop.
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PALM CREEK BISTRO
Join us for coffee, a sweet in the morning or lunch in the afternoon!
Months of Operation: October 31st through March 31st
Hours: Monday though Saturday, 7:00am—3:00pm
Closed Sunday
Don’t forget our Patio Lunches every Wednesday from 11:00am - 1:00pm
*Annual Residents wearing their ID badge receive a 10% discount on most items
PALM CREEK SPORTS GRILL
Months of Operation: November through March
Hours: Monday through Saturday, 8:00am—2:00pm
Closed Sunday & Wednesday
Check out our menu, located at the Sports Grill next to the ballpark,
and our website: www.palmcreekgolf.com
*Remember to check out our Facebook page: facebook.com/palmcreekresort
for current specials on the Pro Shop, Bistro, and Sports Grill!
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Who needs a name badge? Badges must be worn by employees, residents, guests and visitors at all times in the resort. When is a ranger needed? You must be escorted by a ranger when entering a site, relocating from one site to another, when entering and exiting storage. Violators will be ticketed. You do not need a ranger when departing from your site. Driving through lots, empty or vacant, is not permitted. When is trash picked up? Monday & Thursday—please have your trash bagged, tied and on the curb before 8:00am. What is the Sewer & Trash Fee? There is a monthly charge of $30.00 assessed on the 1st of each month for annuals and on the anniversary of your arrival date for 1-6 month stays. What is the cost per electricity kilowatt? Nov. 1 to April 30: 10.5 cents May 1 to October 31: 16.5 cents An APS $11.00 service charge also applies each month. When and where can I get propane? You must contact Arizona Propane Company at (520) 836-8900 to set up an account or you will need to be at your site for delivery. Set your propane tank out in a visible yet safe area with the orange propane tag. Delivery is: Monday, Wednesday & Friday during winter and as needed during summer. Where do I get a laundry card? You may buy a laundry card for $3 in Guest Services and they can be loaded at either Guest Services or in the laundry facilities. The cards do not expire and are non-refundable.. The main laundry area has limited quarter capability. What are the swim hours for children? In season, 10:00am to 12:00pm & 4:00pm to 6:00pm. During summer (April-October 15), the Main Pool will be open daily from 9:00am to 9:00pm. Swim diapers are required for young children and are available in Activities.
AREA INFORMATION
Banner Casa Grande Medical Center
1800 E. Florence Blvd. 520-381-6300
Casa Grande Animal Hospital 1645 N. Pinal Ave.
520-208-6213
City: Casa Grande “Big House”
County: Pinal
Founded: 1879
Population: 50,111
Elevation: 1,405 ft.
Average Temp:
Winter: High = 65, Low = 38
Summer: High = 110, Low = 81
Time Zone: MST (no daylight savings)
Founded: 1998
Population:
Peak Season: 3,500
Off Peak Season: 350
Number of Sites: 2,044
General Manager: Kevin Flynn
Address: 1110 N Henness Road
Casa Grande, AZ 85122
Phone: 800-421-7004 or 520-421-7000
Golf Course: Executive Par 3
FAQ’S
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GUIDELINE BASICS Palm Creek Golf & RV Resort is a 55+ community. The minimum age of the pri-
mary resident/guest must be at least 55 years of age. All other residents/guests
must be a minimum of age 40.
Class A or C motorhome, travel trailers and 5th wheels are permitted in Palm Creek
provided all units are at least 23 feet in length and 10 years or newer. Rigs over 10
years of age are subject to inspection and acceptance by Palm Creek Management.
Van conversions, pop up trailers, and R-Pods are not allowed. Exceptions may be
made for Class B’s who have a tow vehicle and proper hook-up extensions.
The speed limit in Palm Creek is 10 mph. All vehicles, golf carts, motorcycles and
bicycles must honor all stop signs and traffic markings within the resort.
In order to participate in activities or use the facilities, everyone must obtain and
wear their photo ID badges. Badges are issued in Guest Services upon check-in/
re-entry into the park.
Visitors are allowed a maximum of two 2-week stays (four weeks total) in a calen-
dar year. Visiting children, as with any visitor, must be accompanied by the primary
resident. Please observe the posted hours of swimming for children under the age
of 18: 10am—12noon and 4pm—6pm. Visitor fees and approval by the General
Manager are required for stays exceeding the maximum days allowed.
Pets are welcome at Palm Creek. Cats, dogs, birds must be in the designated pet
section at all times. Your pets must be kept on a leash of no more than 6’ in length
at all times and not left in an outdoor pet run or otherwise unattended. Retractable
leashes are not allowed. Residents are permitted two pets per unit.
Quiet time at Palm Creek is 9:00pm—7:30am from October 1st to March 31st and
9:00pm—6:30am from April 1st to September 30th. Everyone is required to fol-
low these quiet hours. Site improvements and certain other kinds of contract work
are not allowed on Sundays or holidays.
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Your neighbors appreciate strict adherence to the following rules and requirements:
Residents are permitted no more than two pets per unit. Please remember that not everyone loves your
pet! For the pleasure and protection of all residents, pet owners must be responsible for any damage
or injury caused by or because of their pets. Pets are limited to dogs, cats and birds. No agricultural,
wild or exotic animals are allowed.
Pets must be kept on a leash at all times when inside the resort. For the safety of your pet and our
residents/guests we require the pet be no more than six (6) feet from the pet handler at all times. Re-
tractable leashes are not allowed in the park.
Residents must clean up after their pets and use the receptacles provided. Waste must be bagged prior
to disposal.
Pets are allowed in the pet area only and should be kept clear of the common areas (service animals are
exempt). Special areas are provided for walking your pets. Please do not allow them behind or on
someone else’s lot.
Vicious or unusually noisy pets will not be allowed in the resort. Management reserves the right to re-
view the individual circumstances, such as training and history, with the owner of all pets allowed ac-
cess to Palm Creek where they feel it necessary.
Please do not leave your pet unattended. All pets must be kept inside the home except when taken
outdoors on a leash for reasonable outdoor exercise periods. Pets shall not be caged, fenced or left
restrained unattended outside the home.
For your convenience, there are nine (9) dog runs throughout the park; please reference a park map
for dog run locations.
Residents/guests bringing pets to visit in non-pet areas of the resort must keep their pets in the vehicle
at all times. Pets are not allowed to be run from golf carts.
Only pets current on their vaccinations are allowed to be in Palm Creek.
Management has the right to fine and/or evict any resident/guest not complying with ALL pet rules.
Management will investigate all complaints of non-compliance and issue a written notice of violation
where deemed appropriate. Violations shall be subject to a fine upon a second violation and eviction
upon a third violation at management’s discretion.
PLEASE DO NOT FEED THE BIRDS, DUCKS, RABBITS OR STRAY ANIMALS!
These animals present a health and maintenance problem.
PETS AT PALM CREEK
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