Aligning Business Goals to IT Excellence - US SME Perspective
www.vEmployee.com
● IT in SME's / SMB's
● IT Adoption different from larger business
● Various methods & strategies through which US SME's can achieve IT Operational excellence in sync with their goals
Summary
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● Restaurant owners use electronic dashboards to track inventories, orders
● 1-800-Got-Junk achieve huge volumes by using a software which pin points customer location after a call for collection of junk
● Copugen – med size systems integrator implemented e-procurement to link its inventory management systems to that of suppliers to achieve operational efficiency
● Soapstone artists launched its own website to offer popular carvings online to high end customers
Successful SME IT Implementations
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IDB's and EDB's
Internal drivers and barriers (IDB)
● Owner and Manager
● Resources
● Employees
External drivers and barriers (IDB)
● Competitors
● Suppliers and Customers
● Government
● External Consultants
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Solutions
● Propose and budget IT investments to support business unit requirements
● Outsource to experts
● Must have solutions: ERP, Event scheduling, Infrastructure management services, Logistics, MRP, POS, PSA & Security
● Increased connectivity & adoption of e-commerce supporting technologies
● Implement customized OTC packages & JIT production
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