Adaptive Case Management
Hybrid ECM
Adaptive Case Management
Capture Enabled
BPM
An Insurance Claim
• Multiple people taking part – Claims Handler, Broker and a Loss Adjuster
• Multiple documents that need to be captured and managed – Crime Report, Invoice, Photographs, Multiple
Reports • Multiple Sources / Formats
– Both electronic and paper • Complex business process
Solution Overview
Alfresco Cloud
Alfresco Mobile
Broker
On-
prem
ise
Kofax TotalAgility Alfresco
Kofax Transformation
Management
Kofax Mobile
Capture
Claims Handler Loss Adjuster
Enterprise to Cloud Sync
Export Connector CMIS/WS
And let’s not forget there’s an e-mail server allowing notifications
Process Flow Claims Handler Broker Loss Adjuster
Notify Insurer
Create Claim
Validate Claim
Mobile Scan
Upload Photo
Finalize Claim
Wait for Documents
Claim Complete
Process Flow Claims Handler Broker Loss Adjuster
Notify Insurer
Create Claim
Validate Claim
Mobile Scan
Upload Photo
Finalize Claim
Wait for Documents
Claim Complete
Process Flow Claims Handler Broker Loss Adjuster
Notify Insurer
Create Claim
Validate Claim
Mobile Scan
Upload Photo
Finalize Claim
Wait for Documents
Claim Complete
Process Flow Claims Handler Broker Loss Adjuster
Notify Insurer
Create Claim
Validate Claim
Mobile Scan
Upload Photo
Finalize Claim
Wait for Documents
Claim Complete
Process Flow Claims Handler Broker Loss Adjuster
Notify Insurer
Create Claim
Validate Claim
Mobile Scan
Upload Photo
Claim Complete
Finalize Claim
Wait for Documents
Process Flow Claims Handler Broker Loss Adjuster
Notify Insurer
Create Claim
Validate Claim
Mobile Scan
Upload Photo
Claim Complete
Finalize Claim
Wait for Documents
Process Flow Claims Handler Broker Loss Adjuster
Notify Insurer
Create Claim
Validate Claim
Mobile Scan
Upload Photo
Finalize Claim
Wait for Documents
Claim Complete
Summary
• Kofax and Alfresco provide a joint solution – Automate content rich business processes – Intelligent document processing and remove
manual steps – Mobile enable business processes – Extend collaboration to the cloud (secure
extranet) – Improve business efficiency and customer
satisfaction
QUESTIONS?