Transcript
Page 1: Alex Hunter, CEO Rushmore - Getting and keeping customers

TAKE OFF

@cubedwellerALEX HUNTER @cubedweller

Page 2: Alex Hunter, CEO Rushmore - Getting and keeping customers
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STAND OUT.

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YOU HAVE WORK TO DO.

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THE LANDSCAPE HAS CHANGED

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IT USED TO BE EASY

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IN 2013, CREATING A PRODUCT

OR SERVICE ISN’T GOOD ENOUGH.

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CREATE EMOTION

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“You feeling something. That’s what sells.” MATTHEW WEINER

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EMOTION REASON>CONCLUSIONACTION

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WHO DO YOU LOVE?

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CREATE POSITIVITY

(I.E. DON’T BE AN ASSHOLE)

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IT’S EASY TO BE A DICK.

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I think that a sense of inquisitiveness and the willingness to try is so important for design, for developing those tentative, fragile ideas into a real product.” - Jonathan Ive

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CREATE COMMUNITY

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PISS OFF

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THIS IDEA HAS

GONE TOO FAR

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YOU KNOW WHO SAYS YOU SHOULD FAIL OFTEN? FAILURES.

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FAILURE IS NOT ACOPING MECHANISM

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AS AN ENTREPRENEUR, YOU HAVE TO GET USED TO FAILURE. IT IS JUST PART OF THE PATH TO SUCCESS.“ ”

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...WUT?

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LEARN FROM YOUR MISTAKES VS. YOU HAVE TO FAIL BEFORE YOU SUCCEED

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FAILING

NOT

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(SUCCESS)

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DO NOT BE AFRAID OF RISK.

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“FAILURE IS A TOOL, NOT A MERIT BADGE.”- JOE STUMP

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CREATE INDIVIDUALITY

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IT’S THE LITTLE THINGS

THAT KEEP ME COMING BACK

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USE WHAT YOU KNOW TO CREATE CUSTOMER DELIGHT

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DATA CREATES INDIVIDUAL EXPERIENCES

PATTERNS WILL EMERGE

Page 43: Alex Hunter, CEO Rushmore - Getting and keeping customers

DATA CREATES INDIVIDUAL EXPERIENCES

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INCREASED CONVERSION. REPEAT BUSINESS. ANCILLARY REVENUE.

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CREATE WOW.

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ANY SUFFICIENTLY ADVANCED TECHNOLOGY IS INDISTINGUISHABLE FROM MAGIC.”

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CREATE COMMUNICATION CONSISTENCY

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JANITORS - SIR RICHARD BRANSON - LOGO - AIRPORT LOCATIONS - FARES - VIRGINAMERICA.COM - DESTINATIONS - FOOD - DIRECT MAIL PIECES - IFE SCREENS - EMAIL ALERTS

- BUSINESS PARTNERS - BILLING/INVOICING SYSTEMS - UNDER WING STAFF - CALL CENTER AGENTS - GATE SETUP -

TICKET COUNTERS - OFFSITE MEETINGS - GUESTS - SPEECHES BY OUR TEAM - ARTICLES FROM OUR TEAM - ARTICLES

ABOUT US - COMMUNITY SERVICE PROGRAMS - BUSINESS CARDS - WEB DESIGN -

KIDS’ PROGRAMS - CORPORATE GIVING PROGRAMS - TEAM MEMBERS - RECRUITING MATERIALS - RECORDED MESSAGES -

AGENT PERSONALITIES - AGENT FLEXIBILITY - WEB FUNCTIONALITY - LAV MUSIC - RECLINING SEATS -

AIRPORT SIGNAGE - OFFICE SIGNAGE - CARPETING - KIOSKS

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WORK HARD. STAY POSITIVE. BUILD SOMETHING.

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THANK YOU.@cubedweller

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@rushmorefm


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