Alaska SHRM State Council
Webinar Program
Building Real Leadership for Virtual Teams -
What Do Managers Really Need to Know
presented by Wayne Turmel
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You may download the slides at
http://alaska.shrm.org/slides
To Troubleshoot webinar, go to
http://alaska.shrm.org/webinarhelp
This program is pre-approved for
HRCI and SHRM Certification
copyright 2014 Remote Leadership Institute
Real Leadership for Virtual Teams
(what managers need to know today)
Wayne Turmel
GreatWebMeetings.com
Our Time Together • Why leading remotely matters
• What hasn’t changed
• How is leading remotely different
• What organizations need to consider to
develop leaders
copyright 2014 Remote Leadership Institute
Why Does Good Remote Leadership Matter?
• 90%+ of major projects involve remote team
members
• 75% of managers above first line supervisor
have at least one remote team member
• 2/3 of managers are members of a remote team
themselves
• Telecommuting increases 25% each year
copyright 2014 Remote Leadership Institute
Remote Leadership
copyright 2014 Remote Leadership Institute
Leadership &
Management
Tools &
Technology
Skill &
Impact
Leadership Competencies • Value collaboration and
teamwork
• Solve problems and making
decisions
• Take responsibility and
accountability
• Manage projects and
processes
• Set goals and support goal
achievement
• Learn continually
• Champion change
• Communicate powerfully
• Build relationships
• Develop others
• Focus on customers
• Influence with impact
• Think and act Innovatively
copyright 2014 Remote Leadership Institute
From: “Remarkable Leadership” by Kevin Eikenberry
Performance Consultants Agree…
“<10 % of problems are due to a lack of
capability on the part of the worker…”
- Performance Consulting, Dana and Jim
Robinson
•copyright 2014 Remote Leadership Institute
And . . .
“The fact is that the system that people work in
and the interaction with people may account for
90 or 95 percent of performance.”
- W. Edwards Deming
•copyright 2014 Remote Leadership Institute
What Builds Working Relationships?
• Mutual understanding
• Frequent interaction
• Evidence of motives
• Evidence of competence
• Different than “friendship”
copyright 2014 Remote Leadership Institute
Remote Leadership
copyright 2014 Remote Leadership Institute
Leadership &
Management
Tools &
Technology
Skill &
Impact
Richness • Multiple communication cues
o Verbal
o Vocal
o Visual
• Real time communication
• Questions don’t fester
• Suffers with number of people
copyright 2014 Remote Leadership Institute
Scope
• Consistency/timing of message
• Speed matters
• Permanent record
copyright 2014 Remote Leadership Institute
Richness vs Scope
copyright 2014 Remote Leadership Institute
Richness of Media
Scope of Media
High
High
Low
Face-to-Face
communication
Video
conferencing
Individual phone
conversations
Conference calls
Voice mail
Blanket email
Hard copy
letters/memos
Web meetings
Individual email
Bettina Buechel: Using Communication Technology (Palgrave , 2001)
Wikis/ Blogs
Chat/IM
Social networking tools
Remote Leadership
copyright 2014 Remote Leadership Institute
Leadership &
Management
Tools &
Technology
Skill &
Impact
3 Fundamental Questions
1. Do your remote leaders know what’s expected
of them and can they do it?
2. Can they choose the right technology to
communicate effectively?
3. Can they use those tool at an effective level?
copyright 2014 Remote Leadership Institute
A Special Offer
copyright 2014 Remote Leadership Institute
http://www.remarkablelearning.com/remote-offer
Training and Development
• Web Presentation Skills
• Creating and Managing Remote Teams
• Leading Effective Virtual Meetings
• Lync/WebEx for Leaders
• Conducting Great Sales Calls and Demos
• The Remote Leadership Certificate Series*
copyright 2014
GreatWebMeetings.com
+1 630.5419154
www.GreatWebMeetings.com
www.theconnectedmanager.com
Twitter: @greatwebmeeting
copyright 2014 Remote Leadership Institute
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