Ahmed Moustafa El sayed
PERSONAL INFORMATION• Date of Birth: 8/9/1990• Marital Status: Single.• Nationality: Egyptian
• Mobile: 0555 93 4558
• E mail: [email protected]
EDUCATION2007-2011 Elminya University ,•Faculty of tourism and hotels•Grade: good
SKILLSComputer Skills:•Excellent Knowledge of Windows•Very Good Knowledge of MS Office•Good knowledge of internet
LANGUAGES.
Arabic: Mother tongue
English: very good
Italy : Beginner ;good in reading and writing.
Interpersonal Skills:
A very quick learner Excellent Leadership skills Excellent time management skills Very good at problem solving Very good communication skills Have A Great Respect for Authorities and Other
Cultures Honest and Reliable Very Flexible and ready to work under pressure
CERTIFICATES ICDL International Cairo Airport ; public relations Amadeus reservation system International Cairo airport ; transit department International Hurghada airport; sales office Abu Dhabi distribution company ;customer service British Council Italy language levels;1234 IC3 Internet and computing core certification
EXPERIENCE $TRAININGExperience:
October2011 to April2012.
may2012to June2014
1_Telephone operatorALY BABA PALACE resorts Job role: answering calls of the customer and help them to dealing with guests or the departments of the hotel
2- customer service representativeAbu Dhabi distribution (ADDC)company in UAEJob role : dealings with customers and solving their problems
December2011
August2010
December2014
of paying water pills and answering the calls of costumers
3- Hurghada International Airport ;costumer serviceEgypt, hurghada sales office companyJob role: sales Book tickets reissue and change the options for the clients on Amadeus reservation system.
(International Cairo Airport terminal 3;costumer service)
4- Training for under graduates at Egypt airlines company general management of stations.
Job role :checking the transit passengers who will stay more than 6 hours to send them to 5 stars hotels for free from Egypt air
5-Cairo International Airport General of public relations).
Job role: Dealing with costumers to finish their papers before departure and after arrival
Take care of VIP persons like diplomats and ministers
Receiving and fare welling the planes
I HOPE TO BE A MEMBER OF THE TEAM WORK FOR YOU
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