€1 BILLION INVESTED IN R&D
WORLDWIDE
190 COUNTRIES IN
WHICH OUR
PRODUCTS
ARE SOLD PRODUCTS
USED BY
2 BILLION EVERY DAY EMPLOYEES
AT THE END
OF 2012
174,000
EMERGING
MARKETS
NOW
REPRESENT
57% OF TURNOVER
105m sqft GLOBAL REAL ESTATE
PORTFOLIO
UNILEVER AT A GLANCE
ETS VISION
To make Unilever work by improving the
effectiveness of our employees, driving
efficiency & generating sustainable growth
IT STARTED WITH A QUESTION
How can we be more
competitive in attracting
and retaining highly
engaged talent?
(Engaged =
discretionary effort)
WHY IS THIS DIFFERENT?
Not a set of “flex
work” programs
or policies
Rather, a total
culture change
And yes, like
Best Buy…but
more
THE REACTION…
Marissa Mayer:
Get off Your Cloud
Marissa Mayer, we need to talk:
This genie is way out of the bottle Yahoo Policy Riles Workers
Everywhere
Mayer shows she knows little about
managing people with this offensive
memo to Yahoo employees
Marissa Mayer’s Work-From-Home
Ban Is The Exact Opposite Of What
CEOs Should The Doing
AGILE WORKING MODEL
Workplaces
Working Practices
Technology
Sustainability
Savings
Vitality
Talent Capability
WORKING PRACTICES
Work anytime and
anywhere as long as
business needs are met
Performance determined
by results, not ‘time and
attendance’
Managers assessed on
how well they support
Working Practices
WORKPLACES
Flexibility
»Mostly ‘free address’ space
Zones
»Areas designed for activities,
not individuals
Workplaces
OFFICE UTILIZATION
60% not fully utilizing
their dedicated
workspaces
Up to 40% less expensive
to operate than traditional
offices
AGILE WORKPLACE ZONES
FOCUS: For individual working
Connect: For collaboration
Vitality: For revitalization
AGILE WORKPLACE PLAN
FOCUS
CONNECT
VITALITY
Café
Quiet work area
Small conference rooms
Huddle
Large conference room
Quiet lounge
Individual workstations
Lounge
Phone rooms Storage
COST COMPARISON
Cost of Office Space for 100 Employees (€)
Traditional Agile % Savings
Required sq ft per Person 125 80 36%
Total sq ft Required 12,500 8,000 36%
Cost per sq ft 110 125 (12)%
Construction 1,375,000 1,000,000 27%
Furniture, IT, etc 667,500 562,000 16%
Total Cost 2,042,500 1,562,000 24%
Maintenance, Leases, Taxes, etc. 10,000 6,000 ~40%
Space reconfiguration/Moves 2,000 200 90%
Bu
ild
ou
t
Co
sts
Sp
ac
e
Ne
ed
s
On
go
ing
Co
sts
TECHNOLOGY
Technology to enable
anytime/anywhere working
Consummerization—
Choice of tools to support
different working styles
Technology
WORKING STYLES
Offsite Mobile Resident
Usually works at the
same company location Works in a variety of
locations – company
offices, customer
locations, at home, while
travelling
Works at a fixed, non-
company (such as a
business partner facility
or home office)
THE BENEFITS
Workplaces
Working Practices
Technology
Sustainability
Savings
Vitality
Talent Capability
ARE THERE TRADE-OFFS?
In a word, yes…
» Less “personal
space” in the office
» Less “face to face”
time with colleagues
» Potentially harder to
manage boundaries
around personal time
But…
» The trade-offs are
worth it
34
SO WHAT HAVE WE LEARNED?
Culture change
»is hard
»takes time
Need to drive it
»From the top
»From the bottom
AWARENESS CAMPAIGN
Strengthen
understanding
Promote the
benefits—for
people, the
environment, the
business
Encourage adoption
of behaviors
AGILE SCORECARD
Agile Working Global Scorecard
Target Year end 2013
Technology
# new telepresence rooms implemented 13
Telepresence room % utilisation (1) 45%
Sharepoint capabilities % implemented 100%
Workplaces
# new agile workplace sites implemented 12
# potential new agile workplace sites identified 10
Working Practices
% WL1+ employee awareness of Agile Working (2) 90%
% WL2+ employees trained in Agile Working practices (3) 75%
% WL2+ Individual Workplans developed 90%
Savings
% travel cost reduction (4)(5) 30%
% facility operating cost reduction (4)(6) 25%
SOME KEY RESULTS
43 Agile
Workplaces
completed or in
progress
»30% greater
space utilization
»30% less waste
and energy
SOME KEY RESULTS
Improved engagement
scores
»80% increased
productivity
»86% enjoy new
design
Unilever named
#1 employer in
18 countries and
#3 InDemand on
BUT WHAT ABOUT....
Workforce visibility?
Managing boundaries?
Relationship building?
Labor regulations?
Safety & liability risks?
Data security?
Cultural differences?
Abusers?