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ADM forwarding to GDS
Functionality Guide
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This functionality was developed following discussions
with GDSs, in order to facilitate the communication flowbetween agents and the GDSs concerning ADMs
Agents receive ADMs from Airlines, which may be
caused by a wrong guaranteed fare quote. An agent cannow simply forward these ADMs to the GDS in questionfor further investigation, rather than by mail or fax
This functionality does not affect the settlement process,but is a simple forward of an ADM, that will continue tobe processed as per the existing procedures
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The ADM will have to be settled by the agent through theBSP. The forwarding does not result in a liability of theGDS for the ADM. However, the agent has the possibilityto forward the Debit Memo received from the Airline to
the GDS as a proof of error
This new development, released in June, will provide the
agent with a button in the ADM screen through which theoriginal document was issued, to send it to the GDS forverification purposes
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BSP browser
In the BSP browser, there is an option called ADM GDSforwardunder the header brw_acdmsin the Mastertables - basic configuration, which, when enabled,activates this new functionality
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BSPs can activate this option in the Basic configuration
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Once enabled, a new module is added to BSP browser:
ADM forward to GDS, and it has two sub-options:
Block GDS per agent
Block GDS
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Block GDS per agent
Through this option, the BSP can decide to disable theforward to GDS function for a particular agent
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BSP needs enter the IATA agent code for which ADM
forwarding is to be blocked, and click on submit
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Once submitted, the below screen appears. Any GDSdisplayed can be blocked, thus restricting the agent to
forward ADMs to those blocked
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The BSP user is required to confirm the action
BSPlinkconfirms the action and no ADM can beforwarded by the selected agent to the selected GDS
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Block GDS
Through this option, the BSP can block a particular GDSfor the whole market
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Once the option is selected, the system displays the listof available GDSs which can be blocked, thus disabling
all agents to forward ADMs to the blocked GDS(s)
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The BSP user is required to confirm the action
BSPlinkconfirms the action and no ADM can be
forwarded to the selected GDS
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Agent browser
Agents, while querying ADMs, will have the option toforward ADMs to active BSPlinkGDS users forverification purposes
Only ADMs within the latency period can be forwarded
The ADMs can not be forwarded to blocked or non activeGDSs
Agents should select the GDS and the forwarding reasonin the Remark field and then, click the forward to GDSbutton
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The Agent should select the GDS andforwarding reason in the remark field
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BSPlinkconfirms that the Agent hassuccessfully forwarded the ADM to the GDS
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The Agent can query the forwarding reason, forreference purposes
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GDS browser
The GDS users will have the new function to query theforwarded ADMs, namely:
ADM->ADM Query
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Details can also be downloaded or saved (right click)
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The forwarding reason is shown at the bottom of the document
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File ready for download appears in .txt format
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The File is pipe delimited. ADMs are availablein the Query for 13 months
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The GDSs have the option to set an e-mail alert toreceive a notification whenever a new ADM is forwarded
to them