12015 ISSUE 3
2015 ISSUE 3
O v e r 1 0 0 Y e a r s o f E x p e r i e n c e
ACDelco Makes Business Changes to Grow Agreement gives distributors more flexibility, expands parts availability to independent shops
Brand-new agreements
with distributors will help
make it easier for them to
stock ACDelco parts and
satisfy intense demand from
independent service centers
for greater and more timely
parts availability.
Changes include a new,
open-distribution model
in the U.S. that will expand
distributors’ sales territories
while meeting the needs
of independent service
centers. In addition, ACDelco
has begun adjusting
prices on key parts lines
and simplifying purchase
and incentive programs for
distributors.
WHAT’S INSIDE
Chevrolet Colorado With Box Delete Package .........
Forward Collision Alert Operation and Settings........
GM Transmission Technical Guides Added to GM Service Information...........................................................
Wheel Speed Sensor Diagnosis......................................
5-Wire Stepper Motor Actuators...................................
Keeping Current.................................................................
Duramax Diesel Maintenance Support.......................
The ACDelco Illustrated Catalog Receives Updates
ACDelco Builds on 50+ Years of Training to Keep Techs in the Know...............................
Taking a Test Drive.............................................................
How to Take ACDelco Training.......................................
Training Schedule...............................................................
Direct Diagnostic and Repair Assistance for PSC Program Participants........................................................
Customer Savings Heat Up with ACDelco Spark Plug Rebate..........................................................................
Bosch Diagnostic Equipment Rebate Discontinued
Gateway ‘Spark Plug’ Login Tool Discontinued...........
Correct Replacement Spin-On Oil Filter......................
Throttle Body Replacement Job Aid Now Available
pg 3
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pg 3
pg 8
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pg 12
pg 5
pg 11
IN THE NEWS
Continue reading on page 2
training
tech tips
product
running the business
the service bay
Bob Sanford, General Director, ACDelco
2 2015 ISSUE 3
THE SERVICE BAY
GM Transmission Technical Guides Added to GM Service Information
GM has recently added nearly 20 Transmis-sion Technical Guides to the GM Service Information application. GM Service Information is an online sub-scription service that delivers the most accurate and current diagnostic and repair information for GM vehicles.
The Transmission Technical Guides pro-vide a detailed theory of operation and make an excellent addition to the existing Transmission and Transaxle Unit Repair manuals used for off-vehicle repairs that are currently available in the GM Service Information.
The technical guides contain detailed col-or graphics to aid in reviewing fundamen-tal mechanical, hydraulic and electrical operating principles of a transmission.
These guides are a helpful resource. But there is a wide range of repair procedures and technical specifications for certain vehicles and transmissions, so always refer to the proper service publication when servicing a specific transmission.
The Transmission Technical Guides are easily accessible from the main menu within the Service Information. From the Service Information home page, select the link for Unit Repair, Specialty Publica-tion or Transmission Technical Guide.
The right side of the page lists the Supplemental Transmission Technical Guides. Click the link to access the desired publication. Since the guides are rather large, it may take 30 seconds or so to open.
GM Service Information is also the primary source for GM service bulletins, collision repair manuals, and GM owner manuals.
Access more information or subscribe to GM Service Information today by visiting www.acdelcotechconnect.com.
“I’ve spent the past year talking to our
independent service center customers.
They believe in the brand and everything
it represents; they love the quality and
broad coverage of our parts; they think
our training is the best in the business;
and they’re thrilled with our Consumer
Assurance and Roadside Assistance
programs for consumers. The issue is they
have a difficult time getting our parts, and
we are going to change that,” says Bob
Sanford, general director, ACDelco.
“As a leader in the global aftermarket
business, it’s our job to meet our
customers’ needs, and we are acting with
speed to get them the parts they need.
At the same time, we want to make it
easy for distributors to do business with
us. The new agreement positions our
valued distributor partners, independent
service centers and ACDelco with a real
opportunity to grow sales and succeed
together in the growing aftermarket.”
Independent service centers are
demanding more ACDelco parts
because ACDelco has been serving the
automotive aftermarket for nearly a
century. ACDelco’s leadership position is
based on several key attributes:
Quality and portfolio depth and
breadth: ACDelco offers nearly 90,000
parts across 37 product lines for most
makes, models and budgets – and in
more than 100 countries. Parts undergo
stringent measures to ensure quality and
durability; for example, ACDelco brake
products are among the most tested in
the industry.
General Motors OE parts: ACDelco is
the only true provider of GM OE parts.
GM brands represent 36 percent of the
car and light truck population in the U.S.
That’s 67.2 million vehicles on the road
today that need parts and service.
Consumer Assurance and Roadside
Assistance: These programs protect
consumers in the event of a problem
on the road or the rare product defect
(available to eligible participants in
ACDelco’s Professional Service Center
program).
Holistic marketing and business
development support: ACDelco
supports installers with industry-leading
e-commerce tools, marketing support,
digital and customer relationship
management tools and access to over 20
marketplace discounts to help them run
and grow their business.
Industry-leading training: ACDelco
offers more than 500 instructor-led,
virtual classroom and web courses for
technicians to help them stay on top of
rapidly changing automotive technology.
ACDelco recently announced a technician
training award program to encourage
technicians to pursue training and shop
owners to support it.
A trusted brand: Independent market
research shows ACDelco leads the
industry in six major brand equity
attributes, signaling the strength of the
brand and the confidence within the
industry.
The $145-billion annual aftermarket
business is expected to expand another
$11 billion in just two years. Even as new-
car sales trend back up to pre-recession
numbers, the average vehicle on the road
today is a 2004 model.
“That means there are 100 million
vehicles on the road in the U.S. that
are six to 12 years old, representing a
real sweet spot for our industry,” says
Sanford. “With the business changes
we’ve implemented and the power of the
ACDelco brand, we intend to seize that
opportunity.”
Continued from page 1
32015 ISSUE 3
IN THE NEWSCall Or Click: Direct Diagnostic and Repair Assistance for PSC Program Participants
For diagnostic and repair assistance on tough or unusual service repairs on any make or model,
ACDelco now has two options for Professional Service Center (PSC) program participants.
Diagnostic Hotline
Diagnostic Hotline offers a flat-fee price
option that allows unlimited calls for one
case. At $35 per case, technicians have access
to master technician specialists for every
make and model, foreign and domestic, with
live technical support over the phone. With
no-charge sign-up and no monthly or yearly
membership fee, you simply pay as you go.
There also is a special price option of $2.85
per minute for ACDelco PSC program
participants. Diagnostic Hotline specialists
can provide factory OEM information with
access to a database with decades of pattern
failures.
For diagnostic and repair assistance with
Diagnostic Hotline, call 1-800-825-5886,
select prompt 2, and then prompt 1. Or, visit
www.diagnostichotline.com for help.
Identifix
A new option for diagnostic and repair
assistance for ACDelco PSC program
participants is to contact Identifix. Identifix’s
Direct-Hit® is an online reference service
that uses a month-to-month subscription
program without contracts. Identifix offers
multiple unique accesses for PCs, laptops
and tablets/iPads® without charging a
per-use fee.
Direct-Hit has more than 600,000 Hotline
Archives that feature continually updated,
experience-based information for vehicle
conditions, when the issue commonly occurs
and how to fix it. Direct-Hit also includes
genuine OEM service and repair information.
ACDelco has teamed up with Identifix to
provide Identifix Direct-Hit service to PSC
program participants at a reduced price of
$154 per month, as well as two free hotline
calls per month.
For diagnostic and repair assistance with
Identifix, call 1-800-825-5886, select prompt
2, and then prompt 2. Or, visit
www.identifix.com for help.
Chevrolet Colorado Offered With Box Delete PackageA new box delete option for the award-winning Chevrolet Colorado is designed to allow business owners and fleet man-agers to customize the rear of the truck for almost unlimited purposes.
The package – RPO order code ZW9 – is available on Colorado Work Truck 2WD extended cab models and is offered exclu-sively with the 305-hp 3.6L V-6 engine and six-speed automatic transmission. A $300 credit is applied to the Colorado’s suggested retail price when the option is selected. Additional vehicle and package highlights include:
• 2,200-pound payload rating
• 6,001-pound gross vehicle weight rating (GVWR)
• Temporary taillamps installed on the rear of the frame
• Rear bumper deleted• Full-size spare tire
included• Eight body mount provi-
sions (four per frame rail)• Standard fuel filler posi-
tion. Optional BJA-code service body fuel filler will be available and shipped loose in the cab for upfit-ter installation
• Z82 trailering package• G80 locking differential.
An option to delete the rear seat for great cargo capacity and versatility is also available with the Colorado Work Truck extended cab regardless of whether the box stays or goes.
www.diagnostichotline.com
www.identifix.com
4 2015 ISSUE 3
Looking Ahead: Forward Collision Alert Operation and Settings
The Forward Collision Alert (FCA) system (RPO UEU) available on many
late-model GM vehicles, ranging from the Cadillac ATS to the Chevrolet
Sonic, is designed to help drivers avoid or reduce the harm caused by front-
end crashes. When approaching a vehicle ahead much too quickly, the FCA
system warns drivers with a red flashing alert and rapid beeps.
The FCA system is a warning system only and does not apply the brakes. It
does not warn the driver of any objects that are not detected as a vehicle
(e.g. pedestrians, animals, signs, construction barrels or other stationary or
slow-moving objects).
System Operation
The FCA system uses the following components:
• The Frontview
Camera Module,
mounted in front of the
rearview mirror at the
top of the windshield,
looks toward the
roadway ahead to
detect vehicles. It
communicates with
the instrument cluster
to illuminate the
appropriate collision
alert indicators and
the infotainment
system for audible
alerts.
• The FCA switch on
the steering wheel
provides an input
to the Frontview
Camera Module
to select between
the four alert
timing settings.
Continuously
pressing the switch
sets the FCA timing to Far, Medium, Near, or Off. The
setting is displayed on the instrument cluster.
• The Collision Alert Indicators are controlled by the
instrument cluster via serial data messages from the
Frontview Camera Module.
• The infotainment system controls the audible alert for the
FCA system.
• The Memory Seat Module and Safety Alert Seat (if
equipped) control the haptic alert and command the seat
to pulse when approaching another vehicle too rapidly.
If there is an FCA system malfunction, DTC B1011 (System
Disabled Information Stored Malfunction) may be set. Check
the Frontview Camera Module disable history for more
information about what affected the operation of the system.
Forward Collision Alert indicators
are located on top of the instrument panel.
The frontview camera module is
located in front of the rearview mirror.
FCA steering wheel switch is used
to set the alert timing.
The Vehicle Ahead
indicator displays in
green when a vehicle
is detected.
The Collision Alert Indicator
flashes when approaching a
detected vehicle much too rapidly.
52015 ISSUE 3
Object Detection
The FCA system detects vehicles within a distance of
approximately 197 feet (60 meters) and operates at speeds
above 25 mph (40 km/h). The system provides the following
warnings:
• Vehicle Ahead – When a vehicle is detected by the
Frontview Camera Module, the vehicle-ahead indicator
will illuminate in green. Some vehicles may not be
detected on curves or hills, or if there are poor visibility
conditions. The FCA system also will not detect another
vehicle ahead until it is completely in the driving lane.
• Tailgating Alert – When following a detected vehicle
ahead too closely, the red collision alert indicator will
stay illuminated continuously until the following distance
is increased. Once the distance is increased, the green
vehicle ahead indicator will illuminate again. On some
vehicles, the vehicle ahead indicator will display amber
when following too close to the vehicle ahead.
• Collision Alert – When the vehicle approaches another
detected vehicle much too rapidly, the red collision alert
indicator will flash and sound several high-pitched beeps.
If equipped, the Safety Alert Seat pulses. When the
collision alert indicator flashes, the hydraulic brake assist
function may prepare for driver braking to occur more
rapidly, which can cause a brief, mild deceleration on some
vehicles. The driver should continue to apply the brake
pedal as needed.
The hydraulic brake assist function is designed to support
the driver in emergency braking situations. The Electronic
Brake Control Module (EBCM) receives inputs from the brake
pressure sensor. When the EBCM senses an emergency
braking situation, it will actively increase the hydraulic brake
pressure to a specific maximum by turning the pump motor on.
Conditions Affecting Operation
The FCA system may not detect a vehicle ahead if the
Frontview Camera Module is blocked by dirt, snow, or ice, or
if the windshield is damaged. In these cases, the vehicle ahead
indicator will not be illuminated.
It also may not detect a vehicle on winding or hilly roads, or in
driving conditions that can limit visibility, such as fog, rain, or
snow.
The FCA system may provide unnecessary alerts for turning
vehicles, vehicles in other lanes, objects that are not vehicles,
or shadows. These alerts are normal operation.
TECH TIP
DID YOU KNOW?
Correct Replacement Spin-On Oil Filter2012-2016 Buick Enclave, LaCrosse; 2012 Cadillac SRX; 2013-2016 Cadillac SRX, XTS; 2012-2013 Chevrolet Captiva (VIN L), Impala; 2012-2016 Chevrolet Equinox, Traverse; 2014-2016 Chevrolet Captiva (VIN L), Impala (VIN W), Impala (VIN 1); and 2012-2016 GMC Acadia and Terrain (excluding police vehicles with RPO 9C1, 9C3)
Beginning in 2012, the
available V6 engine
(RPOs LFW, LFX,
LLT) in these models
was redesigned
with tighter engine
tolerances. The oil
pressure was increased
to accommodate these tighter tolerances. As a result,
the oil filter specifications of the production oil filter and
the service oil filter were also improved to meet the new
engine requirements.
When servicing these V6 engines, it’s important to use the
recommended replacement ACDelco PF63E oil filter to
ensure proper engine oil filtration and engine performance.
These V6 engines are factory built with an ACDelco PF64
oil filter, which may be confused with the ACDelco PF48 oil
filter because both oil filters have the same appearance and
oil can size. However, these two oil filters have different
internal specifications. The OEM PF64 oil filter has a much
higher bypass valve rating that matches the service oil filter
requirement of the PF63E, which was specifically chosen to
match the performance demands of these engines.
The ACDelco PF64 oil filter installed by the factory meets
the specifications of the ACDelco PF63E — but due to the
length of the ACDelco PF63E oil filter can, the engine plant
cannot build with it because it currently interferes with the
assembly line process.
The use of a spark device to ignite a fuel-air mixture was
first demonstrated way back in 1777 by Italian physicist
Alessandro Volta, who also advanced the study of
electrical capacitance. The scientific world was suitably
impressed and dubbed the unit of electrical potential
after him: volt. He also invented the conventional storage
battery. Smart guy.
PF63E oil filter
6 2015 ISSUE 3
• 2007-2010 Saturn Outlook
• 2007-2014 GMC Acadia
• 2008-2014 Buick Enclave
• 2008-2014 Cadillac CTS/CTS-V
• 2009-2012 Chevrolet Colorado
• 2009-2012 GMC Canyon
• 2009-2014 Chevrolet Traverse
• 2010-2014 Buick LaCrosse
• 2010-2014 Cadillac CTS Wagon
• 2010-2014 Cadillac SRX (driven wheel
bearings only)
• 2010-2014 Chevrolet Camaro
• 2010-2014 Chevrolet Equinox
• 2010-2014 GMC Terrain
• 2011-2014 Buick Regal
• 2011-2014 Cadillac CTS/CTS-V Coupe
• 2011-2014 Chevrolet Camaro Convertible
• 2011-2014 Chevrolet Cruze,
• 2011-2014 Volt (2014 MY: front driven wheel
bearings only)
• 2012-2014 Buick Verano (2014 MY: front
driven wheel bearings only)
• 2013-2014 Cadillac ATS – AWD / RWD (driven
wheel bearings only)
• 2013-2014 Cadillac XTS
• 2013-2014 Chevrolet Malibu
• 2014 Cadillac CTS (VIN A including V-Sport)
• 2014 Chevrolet Impala (new body style)
Wheel Speed Sensor Diagnosis
An intermittent click or grind noise or
ABS pump motor noises may be heard
inside the vehicle at parking lot speeds
and the ABS, Service Traction Control
System, and/or Service StabiliTrak
warning lamps may be on. DTCs C0035
(left-front corner), C0040 (right-front
corner), C0045 (left-rear corner) or
C0050 (right-rear corner) with symptom
bytes 18, 5A, 0F may be set.
These conditions may be caused by single
or multiple pieces of ferrous metallic
debris stuck to the wheel speed sensor
magnetic encoder ring. The magnetic
encoder ring is part of the inboard
bearing hub assembly. This does not
apply to capped wheel bearings.
Vehicles equipped with electric power
steering (RPO NJ2 only) may have a
heavier steering feel at low speed and
DTC U0415 may be set in the power
steering control module. This is a normal
default action with the loss of a wheel
speed sensor signal.
Magnetic Encoder
Instead of a traditional mechanical type
tooth tone wheel, some vehicles use a
wheel speed sensor tone wheel made
of a magnetized nitrile rubber ring,
typically brown in color. This magnetic
encoder consists of multiple North and
South Pole pairs surrounding the outer
circumference. When the magnetic
encoder ring rotates and passes by the
wheel speed sensor head, it generates a
sine wave in the wheel speed sensor.
Cleaning the Ring
In most cases, cleaning any accumulated
debris on the magnetic encoder ring
will repair conditions related to DTCs
C0035-C0050 with symptom bytes 18,
5A, 0F. The encoder ring is located on the
inboard side of the bearing hub.
Do not use any type of magnetic tool
to remove the debris from the bearing
magnetic encoder; an external magnet
can damage the encoder.
To properly clean the magnetic encoder
ring, some applications may require
removal of the bearing/hub assembly.
Remove the foreign debris from the
magnetic encoder ring by gently using a
dry nylon soft bristle brush. Take care not
to damage the bearing outer seal when
brushing and/or cleaning the magnetic
encoder debris. If debris still remains,
wash the encoder ring using a mild soap
detergent and wipe it dry.
After cleaning, refer to the appropriate
service information and perform the
vehicle diagnostic repair verification
procedure for the set DTCs.
Magnetic Encoder Ring (1).
Debris on the ring (1) before cleaning.
Ring after cleaning.
72015 ISSUE 3
Stepper motors are
used for control of
the temperature
regulation, air
distribution and
recirculation doors
on automatic HVAC
systems.
Vehicle occupants can select the desired position of the air
temperature door, mode door and recirculation door, using the
switches and dials on the HVAC controls.
Selected values are passed to the HVAC control module as
serial data. The HVAC control module supplies a 12V control
voltage to the stepper motor and energizes the four stepper
motor coils with a pulsed ground signal. The stepper motor
then moves the appropriate door into the calculated position in
order to reach the selected position.
Precise Stepper Motors
The new actuator, called a stepper motor, was first employed
with the introduction of the GM Global architecture. The
actuator is an externally driven or “dumb” actuator that
provides more precise control with increased torque. The
motor driver
and position
detection
functions are
located in the
HVAC control
module. The
stepper motor
is a bipolar
design with
four coil windings sharing a common 12V power feed.
The null point of the stepper motor will be calibrated if the
stepper motor is new. When the stepper motor is calibrated,
the HVAC control module can drive the applicable coil to reach
the exactly desired position of the door.
The stepper motor operates by sequentially changing the
magnetic fields that surround the inner drive rotor. The rotor
has permanent magnets with alternating fields embedded
along its axis. To create movement, the HVAC control module
grounds each of the four coils in a predetermined sequence. It is
this sequence of magnetic fields that cause the rotor to move in
either direction in stepped increments.
Position is determined by the HVAC control module by
counting pulses from the non-energized coils as the permanent
magnets pass those coils. Previous actuators had 255 counts.
The present ones can exceed 1000 counts.
The motor does not have physical stops; the physical stops
are provided by the door within the housing. These stops are
learned by the HVAC control module during calibration.
HVAC Diagnostics
Diagnostics can be run when the ignition is on and the HVAC
control module is on.
DTC B023A 02 is set if the stepper motor supply output is
shorted to ground.
DTC B0223 01, B022A 01, B0233 01, B023A 01, B0408 01 or
B0418 01 is set if at least one control circuit of the appropriate
stepper motor is shorted to voltage when the motor starts
moving. Faults are not detected when the motor is already
running or the target position is already reached.
DTC B0223 06, B022A 06, B0233 06, B0408 06 or B0418 06
is set if at least one control circuit of the appropriate stepper
motor is shorted to ground or open when the motor starts
moving. Faults are not detected when the motor is already
running or the target position is already reached.
When DTC B023A is set, the affected output is switched off for
hardware protection. All stepper motors are deactivated.
When DTC B0223, B022A, B0233, B0408 or B0418 is set, the
affected output is switched off for hardware protection. Only
the affected stepper motor is deactivated.
For more information about the latest HVAC technology and
repairs, check out ACDelco training course S-AC07-03.01ILT,
HVAC Control System Operation and Diagnostics.
5-Wire Stepper Motor Actuators
5-wire stepper motor actuator
Stepper motor operation
8 2015 ISSUE 3
TECH TIPS
PRODUCT INFO
ACDelco technical tips provide
repair information about
specific conditions on a variety
of vehicles. If you have a tough
or unusual service repair, the
Diagnostic Hotline can help.
Call 1-800-825-5886, prompt
#2, from 8 a.m. to 8 p.m. ET
Monday–Friday, to speak with a
technical expert with the latest
OEM information.
For free technical assistance and
product information regarding
specific ACDelco products, con-
tact these toll-free information
hotlines staffed by ASE-certified
technicians:
Brakes
1-888-701-6169 (prompt #1)
Chassis & ReadyStruts
1-800-270-2124
Clutches
1-888-725-8625
Lift Supports
1-800-790-5438
Shocks
1-877-466-7752
Starters & Alternators (New) 1-800-854-0076
Starters & Alternators (Reman) 1-800-228-9672
Steering
1-855-451-1212
Wiper Blades
1-800-810-7096
Customer Savings Heat Up with ACDelco Spark Plug Rebate
ACDelco’s popular “Spark Some Savings” spark plug rebate
program has been extended, giving your customers more time to
enjoy extra savings throughout the 2015 calendar year.
Customers who purchase qualifying ACDelco spark plugs will
appreciate your effort to pass along the opportunity for the
following rebates:
• Professional Iridium, $2 per spark plug
• Professional Platinum, $1.50 per spark plug
• Rapidfire, $1 per spark plug
• Professional Conventional, 50 cents per spark plug
Purchases of between four and 16 spark plugs per household
are required to collect a rebate through the program.
Repair orders must include the qualifying spark plug
numbers to be eligible.
You’ll find 2015 Spark Plug Rebate Form pads (# AM-
FM-0078-15) available for ordering at acdelco1store.
com. You can also download a digital version of the
form at acdelco360.com or acdelco1store.com. Rebates
typically take six to eight weeks for processing.
Be sure to tell your customers about this offer and make it easy for
them to participate throughout the year.
Product Spotlight: Duramax Diesel Maintenance Support
For servicing vehicles equipped with
GM’s powerful 6.6L V-8 Duramax Diesel
engine, ACDelco offers several premium
maintenance parts designed to keep them
running strong:
• Fuel filters: ACDelco Professional Fuel
Filters (#TP3018) are thoroughly tested
to meet requirements for fit, form
and function, and protect combustion
systems from contaminants.
• Glow plugs: ACDelco Professional Glow
Plugs (#9G) are designed to give diesel
engines enough heat for cold starts
and maintain ignition in all cylinders.
They improve throttle response and
reduce emissions; offer dependability
and long-lasting performance; and offer
a 12-month, 12,000-mile warranty,
whichever comes first.
• Reman fuel injectors: ACDelco’s
Professional Reman Diesel Fuel Injectors
(#19327361) provide maximum
performance with fewer exhaust
emissions. The chrome-plated control
valve seats match the OE design, and key
assemblies are 100-percent replaced.
Remaining components have been
completely disassembled, cleaned and
tested to specifications.
• Engine oil filters: ACDelco Professional
Engine Oil Filters (#PF2232 and
#PF2232F) provide outstanding filtering
capabilities and ensure a clean supply
of oil is delivered to diesel components.
They’re also designed for OE filter
change or synthetic drain intervals –
whichever is longer.
• Air filters: ACDelco Professional Air
Filters (#A3141C) supply the cleanest
possible air with the least airflow
restriction. They provide excellent
filter capacity efficiency and flow
management for enhanced performance,
and they’re equipped with tight seals to
keep unfiltered air out of the combustion
chamber.
92015 ISSUE 3
Keeping CurrentACDelco training keeps Hudson Road Automotive up to date on the
latest advancements
Ever since he was introduced
to ACDelco training years ago,
Jay Looney has been a staunch
advocate of learning everything
possible about the automotive
business, including technology.
Looney, who owns Hudson Road
Automotive in Stow, Mass., understands the importance of staying
current when it comes to his auto career and has completed 93
training courses to date to do just that.
“The ACDelco training is great. It’s a really easy thing to do,” Looney
says. “We use it at our shop and it teaches us the most recent
technology. All the courses I’ve taken have been useful, even if it’s
one or two things you come away with each time.”
In fact, the knowledge he gained in just one ACDelco ILT class on
Network Communications is something that he puts to use on a
regular basis.
Looney worked as a service technician and service writer for Dan’s
Automotive, a Professional Service Center in Billerica, Mass., before
opening his shop three years ago. That experience with ACDelco led
him to make his shop an ACDelco Professional Service Center and
to encourage his own service techs to take advantage of ACDelco
training.
Both of Looney’s techs, Isaiah Lopez and Steve Mosher, have
benefitted from the ACDelco training as well.
Lopez has completed 84 training courses, including ILT classes at
Mass Bay Community College and Technical Seminars hosted by the
shop’s sponsoring WD, West Springfield Auto Parts.
Lopez, who has been a technician at the shop for five years, says the
training is invaluable for boosting his general automotive knowledge
and helps him decide where to start when faced with a repair.
“I went from technician school right into the field, so the training
has really helped me bridge that gap,” Lopez says. “A lot of the
information comes right from guys in the field so it’s very helpful.”
In turn, Hudson Road Automotive supports ACDelco with its parts
purchases. The shop stocks ACDelco batteries and oil filters and has
shown a 13 percent increase in ACDelco purchases this year.
PRODUCT
The ACDelco Illustrated Catalog Receives UpdatesSeveral important changes have been made to the ACDelco Spe-
cialty Catalogs, resulting in easier navigation and organization.
Illustrated Catalog1. RPO codes: Added to the
top navigation of the Illus-
trated Catalog, the RPO
codes can be searched and
printed.
2. Part Type: Ability to drill
down to the part type on
the illustration, resulting
in the appropriate callout
to pulse in the drawing.
3. Product Family: This tab
is located at the top of an
illustration and displays
product options at the sub
group or part type level within the GM OE and ACDelco
product offerings (info will depend on drill path selected):
Professional, Advantage, and Specialty. Additionally, if there
are options at the part number level, you will see an icon at
that will provide product family options.
4. Canadian parts: An icon of the Canadian national flag now
denotes parts that are Canadian only. CONNECTION
Admin have the ability to turn this feature on or off.
5. Vehicle Persistence: See information below listed under
Battery Catalog.
Battery Catalog1. Marine Batteries: Categorized into Starting/Cranking,
Deep Cycle/Trolling, and Personal Watercraft for ease of
use.
2. Vehicle Persistence: Look up a vehicle by year, make, model,
engine or VIN in the Illustrated Catalog, add parts to the
cart, and then transition to the Battery Catalog. That GM
vehicle will display in the Vehicle History list within the
Battery Catalog so the user won’t have to enter vehicle
information again. Likewise, when a user looks up a GM ve-
hicle in the Battery Catalog and transfers to the Illustrated
Catalog, the GM vehicle will be listed in the vehicle history
making it easy to continue part selection. (Note: since the
Illustrated Catalog is GM-only, the user will not be able to
access parts for a non-GM vehicle in this catalog.)
Bosch Diagnostic Equipment Rebate DiscontinuedThe Bosch Diagnostic Equipment Rebate form has been officially
discontinued. In order to more efficiently benefit our ACDelco
PSC, RSC and KFLT participants, Bosch is working on a program
that will allow accounts to purchase tools and equipment directly
from the Bosch family of brands that includes OTC, Robinair and
TIF.
This full suite of tools covers all major systems areas, including
diagnosis, engine analysis, exhaust, gas and battery/electrical
testing. Stay tuned for further updates coming soon.
Also, please remember that Bosch does not support tools bought
at dealer pricing such as Tech 2 and MDI.
IMPORTANT UPDATE
10 2015 ISSUE 3
ACDelco Builds on 50+ Years of Training to Keep Techs in the Know
Professional athletes and auto technicians
have something in common: For both, the
right training can mean the difference
between success … and second-best.
As an aftermarket industry leader,
ACDelco understands training is one of
the most important tools in the service
bay. So ACDelco is committed to helping
shops keep their competitive edge by
ensuring their technicians are up to date
on the latest automotive technologies –
and by making it easy for technicians to
improve their skills.
“Training is much more than opening a few
storefronts here and there – it’s about
making training convenient and relevant in
an increasingly changing business and learning environment,”
said Dale Tripp, manager of ACDelco aftermarket training.
“We’re still doing instructor-led training, but by supplementing
that with virtual classroom training
and online courses, we have made
training more convenient and
attainable for those who can’t
always go to a classroom. Colleges
understand this, because they have
been delivering education this way for
years.”
ACDelco has been actively training
aftermarket technicians for nearly 60
years. GM broke ground in 1957 on
47 regional GM Training Centers with
dedicated classrooms for United Motor Service (forerunner to
ACDelco) courses. In 2014, technicians enrolled in more than
100,000 hours of ACDelco training courses delivered mostly
to technicians employed by shops that are part of ACDelco’s
Professional Service Center Program.
Today, ACDelco has 34 full-time trainers who facilitate
classroom training during the day, conduct evening seminars
and deliver customized training at the service center. There
are six genuine General Motors training centers with ACDelco
dedicated classrooms located in Los Angeles, Dallas, Chicago,
Detroit, Atlanta and New York. An additional 27 dedicated
ACDelco training locations share GM Service Training Center
remote locations. There are another 120 satellite training
locations where ACDelco has partnered with community
colleges.
ACDelco’s relationship with General
Motors means independent shops can
take advantage of GM-specific training
courses that leverage GM engineering and
service expertise – the same industry-
leading training dealership technicians
receive.
All of ACDelco’s training curriculum is
available in their Learning Management
System (acdelcotraining.com); the LMS
also tracks technician training. Currently, ACDelco offers
about 700 combined entry-level, intermediate and advanced
courses. It’s also the first company in the aftermarket to offer
training in the core automotive ASE certification categories:
Engine Repair; Automatic Transmission/Transaxle; Manual
Drive Train and Axles; Suspension and Steering; Brakes; Engine
Repair; Electrical/Electrical Systems; Engine Performance and
Emerging Technologies.
“Training is much more than opening a few storefronts here and there – it’s about making training convenient and relevant in an increas-ingly changing business and learning environment.” – Dale Tripp, manager, ACDelco aftermarket training
112015 ISSUE 3
TRAINING UPDATE
TECH TIP
Taking a Test Drive1. If you’re interested in getting a closer look at the world-class training offered
by ACDelco, click Test Drive at the top of the ACDelco training website, www.
acdelcotraining. com.
2. The Test Drive link provides an overview of the different types of online
courses offered through a variety of delivery methods: Web-Based Training,
TechAssist, Simulations, Technical Product Service Aids, and Self-Study.
3. Click one of the course types to view the online courses that are available,
including course numbers, the length of the course and a description with
details about the course content.
4. To learn more about an individual course, click the course title. Test Drive on-
line courses are available at no cost. In order to get course credits for courses
taken, you must log in to the ACDelco Learning Management System (LMS)
using your user ID and password.
Throttle Body Replacement Job Aid Now AvailableACDelco has released a Throttle
Body Replacement job aid (Docu-
ment #21-SS-0184-15E) for 2007
and later full-size GM Trucks, and
2008 and later full-size SUVs with
a V-8 engine. It’s an easy-to-use
bilingual (English/Spanish) single
sheet job aid that reviews the
proper throttle body replacement
procedures.
Higher than normal idle speed
and high engine speed during
deceleration may be experienced
after replacing the throttle body
or cleaning carbon from the area
around the throttle blade. If these
conditions are found, the Idle Learn Reset should be performed. The job aid covers
the requirements that must be performed during the reset procedure using a scan
tool.
The Throttle Body Replacement job aid is available through the ACDelco 1Store.
Contact your local ACDelco representative for more information.
ACDelco technician training consists of full- or
half-day instructor-led courses; Web courses
and virtual classroom training, which combines
the two. Tripp said these choices help shop
owners accommodate training while keeping
service bays full.
Tripp said ACDelco understands that it can be
difficult for smaller shops to balance training
and business. “A shop with three bays that
sends a technician for a full day of training
can lose up to a third of its revenue that day.
That is a challenge for a small businesses. So
mixing face-to-face and online training can
be less disruptive to the bottom line while
still ensuring technicians stay on top of their
game,” said Tripp.
Learn more about ACDelco training from your
field representative, distributor or by visiting
acdelco.com/training.
Coming Soon! New Technician Awards
Program
ACDelco, the aftermarket industry’s largest
provider of technician training, is introducing
an exciting awards program designed to
encourage technicians to expand their skills
and maintain a competitive edge. It launches
this summer and more information will be
available shortly. Stay tuned!
12 2015 ISSUE 3
Go to www.acdelcotechconnect.com and click the Training tab to log in to the
ACDelco Learning Management System (LMS).
To launch or enroll in courses in your
training path, open the home page to
view your Training Progress Status
Report, select Show Detail, and then
click the course number and title to
view details on a specific course and to
launch or enroll in the course.
To view Instructor-Led Training (ILT)
courses (ILTs are full-day hands-on
classroom courses), click Take Training
> Catalog > Catalog Search and select
Instructor-Led Training under Delivery
Type.
To view Virtual Classroom Training
(VCT) courses (VCTs are 1- to-2-hour
live online courses), click Take Training
> Catalog > Catalog Search and select
Virtual Classroom Training under
Delivery Type.
To launch a Web-Based Training
(WBT) course (WBTs are 1- to 4-hour
self-guided online courses), click Take
Training > Catalog > Catalog Search
and select Service or Business Web-
Based Training under Delivery Type.
To launch a TechAssist (TAS) course
(TAS courses are 15- to 20-minute
online presentations on a specific
topic), click Take Training > Catalog >
Catalog Search and select TechAssist
under Delivery Type.
To launch a Simulation (SIM) (SIMs
require users to complete all repairs
for a condition), click Take Training >
Catalog > Catalog Search and select
Simulation under Delivery Type.
How to Take ACDelco Training
Course Number Course Name
S-AC07-05.01VCT HVAC Systems
S-AT02-02.01VCTTransmissions New and Updates – 8L90 Auto Trans RPO M5U
S-EL06-09.01VCT GM Global Electrical Systems 2
S-EP08-05.01VCTEngines New and Updates for RPOs LT4 and LOA
Course Number Course Name
S-AC07-02.01ILTAutomotive Air Conditioning Advanced Refrigerant System Diagnostics
S-AC07-03.01ILTHVAC Control System Operation and Diagnostics
S-BK05-01.01ILT Braking Systems
S-BK05-02.01ILT ABS Operation and Diagnosis
S-BK05-03.01ILTElectronic Brake and Chassis Controls: Is the vehicle really smarter than the driver?
S-DS11-02.01ILTService Programming – Flash or Pass: Don’t pass up potential customers!
S-DS11-13.01ILTVehicle Network Communications: When modules talk, who is really listening?
S-EL06-04.02ILTNetwork Communication Diagnosis
S-EL06-10.02ILT Electrical Power Management
S-EL06-11.02ILTEnhanced Automotive Circuit Diagnosis
S-EL06-13.01ILT Body Electrical Global Diagnostics
S-EL06-14.01ILTAdvanced Body Control System Electrical Diagnostics
S-EL06-16.01ILTHybrid Vehicle Service and Safety: Batteries Included
S-EL06-17.01ILTElectrical Diagnostics: Chasing Lost Electrons
S-EM01-01.01ILTValvetrain Controls: Are they phasing you?
S-EP08-04.01ILTEngine Performance Fault Monitoring and Emission System Diagnostics
S-EP08-05.01ILTEngine Performance Advanced Drivability Diagnostics
S-EP08-06.01ILTAfter Combustion Sensors: Is what is in the exhaust making your engine run rough?
S-EP08-09.01ILTSpark Generation: Is a lack of spark sending you up in flames?
S-EP08-10.01ILT Direct Injection
S-EP08-81.02ILTDuramax Diesel Operation and Diagnosis
S-SS04-01.01ILT Vibration Correction Diagnostics
Training ScheduleCurrent Virtual Classroom Training (VCT) Courses
Current Instructor-Led Training (ILT) Courses
Gateway ‘Spark Plug’ Login Tool Discontinued
Effective June 1, the single sign on
Gateway tool (you may know it as
the Spark Plug flash drive) will be
decommissioned. ACDelco is seeking
new ways of streamlining the digital
experiences, but if you’re using the
Gateway tool, you should discontinue
it and access ACDelco sites via
bookmarks and respective URLs.
You can continue to use the drive as a
regular flash drive by simply deleting
the program from it.
ST-PU-0003-15