ABB Process Automation ServicesServices that add life to yourproducts, systems and processes
ABB Process Automation, June 2014
© ABB GroupOctober 14, 2014 | Slide 1
ABB Process Automation ServicesWe help solve your business challenges
Your challenges:
§ Over-allocated resources performing services, leadingto lost production and inefficiency
§ Limited capital driving need to extend asset life
§ Fewer technical and process skills; training,headcount, retirement and retention issues
§ Environmental, health and safety compliance
§ Energy cost continues as a long-term concern
§ Fewer lines running and fewer orders drive need toensure plant and production reliability
© ABB GroupOctober 14, 2014 | Slide 2
Training
Installation and Commissioning
Spares and Consumables
Repairs
Preventive Maintenance
Extensions,Upgrades and
Retrofits
Maintenance
Advanced Services
ABB Process Automation ServicesWe address your entire asset lifecycle
ABB Service Portfolio
Front-endengineering
DetailEngineering
Equipmentselection &
procurement
Construction Commissioning Start-up Operation
Design & Construction Warranty & Post-warranty
Lifetimeextensions
Installation & Commissioning
Decommissioning
Engineering and Consulting (Asset Lifecycle, Energy Efficiency, Process Safety)
© ABB GroupOctober 14, 2014 | Slide 3
Replacement
End-of-Life Services
ABB Process Automation ServicesWe care for your needs
RapidResponseWe guarantee fast andflexible service response tomaximize your equipmentavailability.
Lifecycle ManagementWe provide you powerfultools and our knowledgebase to optimize and extendthe lifecycle of yourequipment.
PerformanceImprovementWe are your strategicpartner to improveproductivity, usability,reliability, cost-efficiencyand energy-efficiency.
OperationalEfficiencyWe optimize the usabilityand efficiency of yourequipment and systems toincrease productivity.
© ABB GroupOctober 14, 2014 | Slide 4
MaintenanceRemote-enabled technical support
§ Remote expert technical supportfor in-house troubleshooting
§ Continuous asset monitoring
§ Pre-notification of developingadverse conditions
§ Most efficient response tounplanned system events
§ Direct access to alarms, events,and error logs
§ Recommendations for correctiveand preventive maintenance
§ Support for managing systemupgrade and migration planning
Productssupported:
§ Process ControlSystems
§ Quality ControlSystems
§ PID Control Loops
§ Analytics
§ Rotating Machines
§ Drive Systems
§ Medium-VoltageDrives
§ Instrumentation &Valve Control
© ABB GroupOctober 14, 2014 | Slide 5
ABB Process Automation ServicesWe deliver expertise no matter where you are
Service Capabilities
Drives QCS OCSOperator Stations HistorianInstruments/
Actuators
User Defined Access
Future ChannelsFuture ChannelsFuture Channels
Control TuningOptimization
ServicesEvent
NotificationSupportServices
SoftwareSupport
RemoteTroubleshootin
g
SystemHealth Check
Cyber SecurityChannel
Loop PerformanceChannel
Loop PerformanceChannel
Loop PerformanceChannel
QCS PerformanceChannel
QCS PerformanceChannel
QCS PerformanceChannel
ServiceProServiceProServicePro
TroubleshootingServicesTroubleshootingServicesTroubleshootingServices
System PerformanceChannelSystem PerformanceChannelSystem PerformanceChannel
Engineering Stations
LocalRemote Secure Access
Customer-Defined AccessServicePort: Single point forservice solutions
© ABB GroupOctober 14, 2014 | Slide 6
Explore
Introduction
Vision
Charter
BusinessCase
• Business case
• Justification
• Implementation
• KPIs
• Contractmanagement
• Governance
• Cash flow analysis
• Signature
Execute &Improve
• Mobilize
• Governance
• Value Reporting
• ContractManagement
• ContinuousImprovement
DefineBenefits
Joint teamformed and
Memorandum ofUnderstanding
signed
• Feasibility study
• Equipment baseline
• Support plan
• Life Cycle Cost
• Value proposition
• ROI
Team guides relationship forward
Qualify
• Executive sponsors
• Workshops
• Explore opportunity
Service AgreementsStrategic Service Partnerships
RapidResponse
LifecyleManagement
OperationalEfficiency
PerformanceImprovement
© ABB GroupOctober 14, 2014 | Slide 7
© ABB GroupOctober 14, 2014 | Slide 8
Advanced ServicesEquipment and Process Performance Services
DiagnoseGoal: Measure system
performance
§ Detailed scope and definedobjectives
§ Improvement plan and ROIforecast
Implement§ Improve performance
§ Apply corrective actions
Sustain§ Maintain performance
§ Preventive maintenance
© ABB GroupOctober 14, 2014 | Slide 8© ABB GroupOctober 14, 2014 | Slide 8
Service
IncreasedPerformance
Diagnose• Measure performance
gap• Forecast ROI• Deliver action plan
1
Implement• Fix performance gap• Define and monitor plan
2
Sustain• Manage performance
gap• Schedule maintenance• Define condition triggers• Maintain to conditions
3
Advanced Services
§ Control systems are robust by design and developmentand therefore tolerant towards occurring issues.
§ Non-optimal system settings and conditions often do notcause incidents immediately, but might result indisturbances over time.
§ Advanced Services provide continuous improvement forautomation and processes through a systematic approachto problem-solving and a pro-active commitment to service.
§ Sophisticated report simplifies management decisionprocess by focusing on high impact opportunities forimprovement
§ Improvement plan provides clear path to quicklyclosing performance gaps
§ Provides a solid foundation for continuousimprovement based on data analysis methodology.
Benchmark – Fingerprint – Health Check
RapidResponse
LifecyleManagement
OperationalEfficiency
PerformanceImprovement
© ABB GroupOctober 14, 2014 | Slide 9
Advanced ServicesBenchmark
Health status of controlsystem checked withbenchmark that indicatesoptimization possibilities
§ Reduces risk and increasesuptime through pro-activemaintenance work
§ Increases control systemperformance, availabilityand reliability
0%
20%
40%
60%
80%
100%1.Role Model
2.Client Relationship
3.Prof it Center
4.Strategy Development & Implementation
5.Know ledge Exchange & Netw orking
6.People Competence
7.People Motivation
8.Safety, Health & Environment
9.Finance & Cost
10.Information
11.Material
12.Contractors13.Facilities, Tools & Equipment
14.Partnership Fulfillment
15.Maintenance Concept
16.Maintenance Operations
17.Plant Performance Improvement
18.Shutdow n
19.Client Satisfaction Results
20.Client Value Results
21.People Results
22.Safety & Environmental Results
23.Profitability Results
24.Ef fectiveness and Eff ic iency ResultsRapidResponse
LifecyleManagement
OperationalEfficiency
PerformanceImprovement
© ABB GroupOctober 14, 2014 | Slide 10
Advanced ServicesSecurity Update Service
Using ABB Windows Security UpdateService (WSUS), the latest securityupdates can be immediately deployedafter daily validation and approval byABB.§ Control system always updated with the
latest patches
§ System performance and security on thehighest level
§ Minimize user efforts in evaluating, installingand testing of security patches and updates
§ Reduce the risk of introducing anunauthorized patch into a running system
§ Enhance safety and security against cyber-attacks and cyber threats
RapidResponse
LifecycleManagement
PerformanceImprovement
OperationalEfficiency
ABB ServicePortSecure portal at customersite that delivers:§ Configuration tools§ Diagnostic applications§ Improvement activities§ Scheduled optimization§ Condition monitoring§ Remote tools
§ SupportLine§ SolutionsBank
ABB Process Automation ServicesPerformance services powered by ABB ServicePortTM
RapidResponse
LifecyleManagement
OperationalEfficiency
PerformanceImprovement
© ABB GroupOctober 14, 2014 | Slide 12
Advanced ServicesPerformance channels delivered through ServicePort
ServicePort channelscontinuously monitor thecontrol system to ensuresystem and processperformance ismaintained and improved
§ Keep up to date withprocess
§ Statistical evaluation ofhistorical KPIs
§ Ensures stability of KPIs
§ Crucial to ensurecontinuous improvement
RapidResponse
LifecyleManagement
OperationalEfficiency
PerformanceImprovement
© ABB GroupOctober 14, 2014 | Slide 13
Math
Rules
View
Scan
Track
Goal Present
Gap>rule = Alarm
KPI(s)
Seve
rity
Raw Data
Trends for Experts
ABB Process Automation ServicesOur claim and commitment to our customers
§ We respond rapidly, manage your investment lifecycle,improve performance and enhance operationalefficiency
§ With over 20,000 trained experts in 100 countries, noother company can respond more quickly with adeeper understanding of your systems and processes
§ We maintain the highest competence in automationand production processes so problems are solvedquickly, correctly and safely
§ By helping you plan for your entire asset lifecycle,process disruptions are minimized, risks are mitigated,and sustainable improvements are achieved
§ Our portfolio aligns with your strategy to ensurebusiness goals are met as cost effectively as possible
© ABB GroupOctober 14, 2014 | Slide 14
Questions
© ABB GroupOctober 14, 2014 | Slide 15