Transcript
Page 1: A Journey to the Cloud: How WASH Laundry used the cloud to improve service and profits

CUT ACQUISITION SYSTEMS INTEGRATION

TIME IN

LESS THAN TWO YEARS AGO WASH LAUNDRYHAD ONLY 10 OFFICES

REDUCED MACHINE SERVICE RESPONSE TIMECustomers automatically create

service tickets by scanning barcodes with a mobile app powered by Microsoft Azure.

MAXIMIZED PROFITS ON AN INDIVIDUAL

MACHINE BASISPowerBI for Office 365 regression modeling provides insights to set the right price in the right place.

blogs.technet.com/b/work/

facebook.com/MicrosoftforWork

twitter.com/MSFT4Work

A journey to the cloud

900EMPLOYEES

31TOTAL OFFICES

500,000PIECES OF EQUIPMENT

70KTOTAL LOCATIONS

This is WASH Laundry:

LIFETIME CUSTOMER RETENTION RATE

98%

10 CANADIANPROVINCES

15 US

STATES

InstallWASHERS + DRYERS

TO COMBINE DATA FROM

MANY SOURCES

TO VISUALIZE AND ANALYZE DATA QUICKLY

TO SHARE INSIGHTS + DATA

ACROSS ALL OFFICES

ServiceWASHERS + DRYERS

CollectINCOME FOR CUSTOMERS

How WASH Laundry used the cloud to improve service and profits.

WASH does three things:

WASH: Soaring in the cloud

WASH needed:

This is WASH today:

To stay competitive and keep its core values,WASH turned to Office 365 and the Microsoft cloud.

EMPLOYEES STAY CONNECTED AND

IN TOUCHSmartphones, Office 365, and a Yammer network keep techs connected.

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