A Digital County Roadmap
Montgomery County Maryland
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Agenda
§ About Montgomery County Maryland § Open Government Focus Areas § Open Government Programs § A Proposal § Demonstration (time permitting) § Discussion
About Montgomery County Maryland
§ Population ~ 1 Million § Median age ~ 37 years (Digital Natives and Digital
Immigrants) § Land Area ~ 490 sq. miles § Agriculture Reserve ~ 93k acres § Median annual household income ~ $93k § Persons 65 years and older ~ 13% § Foreign born residents ~ 32% § Language other than English spoken at home ~ 38% § Bachelor's degree or higher ~ 58% § Budget ~ $4.5B § Median value of owner-occupied housing ~ $470k
3 2010 – 2012 US Census Data
Open Government Focus Areas
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Legislative Information On-line
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Legislative Info On Line
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Legislative Info On Line
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§ Councilmember designated Lead for Digital Government § Council website (continual redevelopment) § Live & On-Demand Video Streaming § Agendas, Packets & Meeting Summaries § Social Media / Blogs § Office of Legislative Oversight
Performance Management
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CountyStat History & Principles
CountyStat is a program created in 2008 to address one of the County Executive’s priority objectives:
A Responsive and Accountable County Government
The main objective of CountyStat is to improve the efficiency and responsiveness of government by using up-to-date data as the ongoing
focus for day-to-day management and long-term policy making.
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Results Based Accountability Interrelationship of Priority Objectives, County Performance, Departmental Performance, and Results-Based Budgeting
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CountyStat: Jurisdictions in the National Benchmark Metro Area Jurisdictions DC Montgomery County, MD
Howard County, MD Anne Arundel County, MD Fairfax County, VA Arlington County, VA Loudoun County, VA Prince William County, VA
New York Nassau County, NY Rockland County, NY Suffolk County, NY Westchester County, NY Bergen County, NJ
Newark/ Trenton
Morris County, NJ Somerset County, NJ Middlesex County, NJ Monmouth County, NJ
Milwaukee Waukesha County, WI
Denver Douglas County, CO
Metro Area Jurisdictions Philadelphia Bucks County, PA
Chester County, PA Montgomery County, PA
San Francisco Contra Costa County, CA Marin County, CA San Mateo County, CA Santa Clara County, CA
Los Angeles Ventura County, CA
Chicago DuPage County, IL Lake County, IL
Indianapolis Hamilton County, IN
Detroit Oakland County, MI
Minneapolis – St. Paul
Dakota County, MN Washington County, MN
Dallas Collin County, TX
Houston Fort Bend County, TX
Kansas City Johnson County, KS
Relating Crime Rate to MCPD Performance Measures Montgomery County Crime Rate
County Indicator
Montgomery County Homicide Case Closure Headline Performance
Measure Monitoring
Headline Performance Measures
MCPD conducts daily patrols and investigations
Daily Operational Performance
MCPD has major crimes division that tracks investigation progress
Performance Submeasures
Homicide closure rate contributes to overall Montgomery County
crime rate
Daily performance of officers on the street contributes to major crime investigations
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Montgomery County Watershed Performance Measures
BayStat reports on overall heath of Chesapeake Bay Watershed
Restoration projects to improve subwatersheds
Headline Performance Measures
MS4 Stormwater Program
Implementation Strategy Targeted pollutant load reductions
County watershed quality continually assessed and reported
Daily Operational Performance Performance Submeasures
Headline Performance Measures County Indicator
TMDLs & Stream Goals Use of ESD
Runoff Volume control
Monitoring
Countywide Stream Conditions
Pollutant reductions through watershed restoration
13 For illustration purposes only
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CountyStat Meetings: Example - Quarterly Overtime Tracking Overtime Use Trend: Hours Per Quarter
For illustration purposes only
0
20,000
40,000
60,000
80,000
100,000
120,000
FY07-Q1 FY07-Q2 FY07-Q3 FY07-Q4 FY08-Q1 FY08-Q2 FY08-Q3 FY08-Q4 FY09-Q1 FY09-Q2 FY09-Q3 FY09-Q4 FY10-Q1 FY10-Q2
MCFRS MCPD DOT DOCR
Results Based Accountability: Headline Performance Measures Performance Dashboard
15 For illustration purposes only
Non- Emergency Services
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History § Business Goals & Objectives of the Initiative
– A single three-digit number that allows customers to call an easy to remember number to access Montgomery County information & services
– A user-friendly, self-service web portal – Ability for County Departments and County residents to track
service requests – Real-time information and analysis that allows County government
to more effectively plan and allocate resources – Consolidated County department call and information technology
systems to provide greater efficiency and save money
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What is 3-1-1? § 311 provides a single contact number for non-
emergency requests for information, service and complaints
§ There are four types of calls to 311: - Information requests (up to 80% of all calls) - Service Requests - Referrals - Complaints, comments and compliments
§ With more than 13,000 phone numbers and 10,000 email addresses, there is now one number to access County information & service
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CSC Key Performance Indicators (KPIs)
§ Abandon Rate: Fewer than 5% of calls abandoned § Speed of Answer: 80% of calls answered in 20
seconds or less § Customer Satisfaction: Consistently 85% or greater § Average Call Handling Time: 4 minutes § Service Request Accuracy: 95% of Service Requests
closed according to established performance standards
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MC311 GIS Integration SR to GIS Jurisdiction &
Location Information SR Tends & Pattern Analysis Information
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Government Information
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accessMontgomery
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Open Data
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dataMontgomery
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dataMontgomery – Commercial Permits
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Commercial Permits Export
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Visualization Based on Declared Valuation
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Visualization Based on Permit Status
Map Viewer Program – County Bikeways
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Map Viewer Program – Bikeway Detail
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dataMontgomery Facts
§ Most popular datasets: – Employee Salaries – Food Inspections – MC311 Service Requests
§ Targeting Publication of ~60 Additional Datasets this year § Developed “Open Data Standards Manual” § Developing Formal “Open Data Implementation Plan” § Cross-Agency Open Data Project in Progress
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Mobile Services
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mobileMontgomery
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mobileMontgomery
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§ Mobile versions of County Web Sites: – Website (“MCGMobile”) – MC311 (“MC311 Mobile”) – Storm Operations (“StormOps Mobile”) – Bus Information (“RideOn Real-Time”) – Leveraging HTML5
§ MCGMobile – Avg. ~ 20,000 Page Views/Month Since Launch – Avg. ~ 3,000 Unique Visitors/Month Since Launch
§ MC311 Mobile – Avg. ~ 7,500 Page Views/Month Since Launch – Avg. ~ 1,500 Unique Visitors/Month Since Launch
§ AlertMontgomery § informMontgomery
Public Engagement
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engageMontgomery
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engageMontgomery
engageMontgomery
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§ Leveraging Cloud Platforms to Promote Public Participation in Government – County-Branded MindMixer Site
Several Popular Topics / Ideas (ex: Libraries, Gun Control etc.) – Extensive Social Media Utilization
(i.e. Facebook, Twitter, YouTube, etc.)
§ Live Discussions / Virtual Town Hall Meetings – County Executive – Recreation – Consumer Protection – “Internal” Technology Q&A / Discussions with CIO
§ PEG Programming on the County’s Cable Channel
Innovation Program
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GGoovveerrnnmmeenntt as CCaattaallyysstt ffoorr IInnnnoovvaattiioonn
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Solicit and Screen Ideas from the public Ideas from staff
Criteria Measurable and lean Scalable Experimental
Test Pilot Prototype Proof of Concept
Scale and Lessons Learned Cancel what isn’t working Scale and transfer what is working
Montgomery County’s Innova�on Program
Counties Open Government Partnership Proposal
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Objectives Forum for identifying and sharing open government
practices and experiences (e.g., open data, cloud and mobility services, big data)
Ecosystem of open county governments and open government practices
Counties Open Government Partnership Proposal (cont’d)
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Potential Outcomes Peer discussion about value of digital government practices Forum to understand county government strategy issues Assist counties with digital government roadmaps
For example, data standards Help counties develop concepts for working with state and
federal government partners, private sector, nonprofit sector
Advocacy for resources to support county initiatives Partnerships with initiatives such as US Conference of
Mayor’s Open Government Innovation Partnership, Code for America, etc.
Next Steps
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Use analytics and citizen feedback to identify need and progress
Continue to visualize the use of technology (including mobile, social, cloud and information)
Look at and build on commonalities and differences across entities in the County, State and region
Identify areas where relationships among different constituencies will change and what this means for the IT organization.
Leverage existing programs (including openMontgomery, Innovation Program)
Continue to pursue a Counties Open Government Partnership at NACo
Source: Gartner
Contacts
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Montgomery County, Maryland Hon. Hans Riemer, Councilmember for Digital Government [email protected]
Mr. Tim Firestine, Chief Administrative Officer [email protected]
Ms. Fariba Kassiri, Assistant Chief Administrative Officer [email protected]
Mr. Sonny Segal, Chief Information Officer [email protected]
Mr. Dan Hoffman, Chief Innovation Officer [email protected]
NACo Contacts Dr. Bert Jarreau, Chief Innovation Officer [email protected] Mr. Matt Chase, Executive Director [email protected]