(in no particular order)
The best support centers are intuitive, guided and simple.
You can do it too.
They make it easy for customers to get in and get out with an answer,
just like they want.
Just be sure to learn from the champs.
Say goodbye to the terrible, horrible, no good very bad
support journey with these 7 awesome help centers
Subtle support signup
Toggled categories
Short titles with mainkeywords only
Prominent search box
Categorized byneed/motivation
One click tofrequent questions
Real timewait estimate
Well placed search bar
Clear color codedcategories
Further help, in caseyou still need it
Minimal navigationoptions
Breathablewhite space
Prominent search box
Intro videos everyone needs
Simple iconsOrganized by
topics
Anticipatesnewbies
Anticipatesbusy people
Good contentMix
Clearbreadcrumbs
Instanttranslation
Natural, 1st person language
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There’s a lot more where that came from.
More than 30,000 organizations are using Kayako everyday to support millions of customers.