8/3/2019 6. MOF Overview Presentation
1/29
Microsoft Operations Framework(MOF) 4.0
microsoft.com/MOF
Introduction to MOF 4.0 A Comprehensive IT Service Lifecycle
8/3/2019 6. MOF Overview Presentation
2/29
8/3/2019 6. MOF Overview Presentation
3/29
Get a basic understanding of MOF 4.0MOF 4.0 Defined
Learn more about the lifecycle phasesLifecycle Phases
Learn how MOF addresses GRC throughout thelifecycle
Governance, Risk,and Compliance
See the value of trainingTraining
Discover how to learn more and make MOFyour ownGet MOF. Get toWork
Whats Included in This Presentation
8/3/2019 6. MOF Overview Presentation
4/29
MOF 4.0 Defined
In this section, youll learn:
K
ey features of MOF 4.0 How MOF reduces ramp-up time
About MOFs compatibility with other frameworks
What makes MOF so accessible
How MOF fits into the big picture
8/3/2019 6. MOF Overview Presentation
5/29
What Is MOF 4.0?
Readily available (free) guidance for the full ITservice lifecycle
Immediately applicable framework for
continuous improvement Leverages existing resources within yourorganization (certification available, but notrequired)
Scalable to your modifications and reusable toensure best-fit scenarios for your organization
8/3/2019 6. MOF Overview Presentation
6/29
Reduce Ramp-up Time
MOF 4.0 is:
Manageable and immediately applicable
Designed to be digestible
Question-based for customization and checklists
Usable in piecesapply the sections that work foryou!
8/3/2019 6. MOF Overview Presentation
7/29
Inclusive Framework
Industry best practices backed by Microsoft
Compatible with other frameworks
Supports ITIL, COBIT, and ISO 20000
Core content is technology-agnostic, developed towork with what you already have, not sell yousomething new
8/3/2019 6. MOF Overview Presentation
8/29
MOF 4.0 Is Designed to be Practical,Understandable, and Concise
Phases describe goals,activities, and accountabilitiesof each part of the IT service
lifecycle- Plan, Deliver, and Operate
phases are supported bythe Manage layer
Service Management Functions
(SMFs) provide the details ofthe major activities in eachphase
Management Reviews areintegrated in the phases
8/3/2019 6. MOF Overview Presentation
9/29
MOF in Context
IndustryStandards
ControlFrameworks
Concepts,Practices
MOF 4.0
Guidance
Processes + Guidance + Tools
(for Specific Scenarios)
Infrastructure Automation
Community
Goals and objectives:ISO 20000
Managementperspective: COBIT
Process description:ITIL v3
Process guidance:MOF 4.0
Solution Accelerators
System Center
8/3/2019 6. MOF Overview Presentation
10/29
Lifecycle Phases
In this section, youll learn:
How management reviews drive clarity
Elements of the Plan Phase
Elements of the Deliver Phase
Elements of the Operate Phase
Elements of the Manage Layer
8/3/2019 6. MOF Overview Presentation
11/29
Management Reviews Drive Clarity
Provide checkpointsand connections
between phases
Ensure businessobjectives are beingmet and the service
is on track
8/3/2019 6. MOF Overview Presentation
12/29
Plan PhaseThe Plan Phase provides guidance on how to plan for and optimizean IT service strategy
8/3/2019 6. MOF Overview Presentation
13/29
Deliver PhaseThe Deliver Phase helps IT professionals more effectively design anddeliver IT services, infrastructure projects, or packaged productdeployments
8/3/2019 6. MOF Overview Presentation
14/29
Operate PhaseThe Operate Phase helps IT professionals efficiently operate, monitor, andsupport deployed services in line with agreed-to service level agreement(SLA) targets
8/3/2019 6. MOF Overview Presentation
15/29
Manage LayerThe Manage Layer establishes decision-making processes and the use ofrisk management, change management, and controls throughout the ITservice lifecycle
8/3/2019 6. MOF Overview Presentation
16/29
Governance, Risk, and Compliance (GRC)
In this section, youll learn:
What guidance MOF offers
How to connect Governance, Risk, andCompliance
What MOF GRC does for you
8/3/2019 6. MOF Overview Presentation
17/29
GRC Guidance
RiskRisk ManagementManagement
GovernanceGovernance
ComplianceCompliance
More Prescriptive
Directives, Policy, ControlsDirectives, Policy, Controls
8/3/2019 6. MOF Overview Presentation
18/29
Connecting Governance, Risk, and Compliance
GovernanceGovernanceAddresses
strategic planning,
business/IT alignment,
policy creation, and
vision setting
RiskRiskAddresses
system threats, system
vulnerability, protection of
IT assets, and
risks tomanagement objectives
ComplianceComplianceAddresses adherence to
laws, regulations, policies,
standards,
best practices, and
frameworks
Risk tradeRisk trade--offdecisionsoffdecisions
(how they were made)(how they were made)
Impact of not complyingImpact of not complying
Risk tradeRisk trade--offoff
decisionsdecisions
Compliance withCompliance with
governance rulesgovernance rules
RiskRisktolerancetolerance
rulesrules
WhoWho
decides,decides,
andand
processprocess
to followto follow
8/3/2019 6. MOF Overview Presentation
19/29
Make MOF GRC Work for You
Features:
Specific goals, outcomes, and measures in each SMF
Clearly identified accountabilities and role types for each SMF
Objectives, risks, and controls outlined for each phase
Management reviews function as management controls
Benefits:
Clearly established accountabilities
Effective risk management
Compliance with policies, laws, and regulations
8/3/2019 6. MOF Overview Presentation
20/29
Training
In this section, youll learn:
Why and how to get training
What the Foundations Trainingoffers
What certification means
Where to learn more
8/3/2019 6. MOF Overview Presentation
21/29
MOF 4.0 Training and Certification
Through Microsoft
Microsoft Services training
Microsoft Operations Framework (MOF) Foundations
4.0 Workshop Contact Services at [email protected] for
more information
Additional Sources
EXIN training partners
Information on training by EXIN certified partners onthe EXIN website at www.exin.org
Sources for MOF 4.0 Training
8/3/2019 6. MOF Overview Presentation
22/29
MOF 4.0 Training and Certification
Introductory, 2-day course designed to teach the key
elements of MOF
Prepares students to take the separately availableMOF Foundations certification exam
MOF 4.0 Foundations Training
8/3/2019 6. MOF Overview Presentation
23/29
MOF 4.0 Training and Certification
Foundation Certificate in Microsoft OperationsFramework V 4.0 (MOFF.EN)
For certification and exam information, see the EXINwebsite at www.exin.org
Helpful links MOF Exam Requirements: www.exin.org/exams/exam-
program.aspx
MOF Exam Preparation: www.exin.org/exams/exam-preparation.aspx
EXIN Exam Registration:www.exin.org/registration.aspx
MOF Certification
8/3/2019 6. MOF Overview Presentation
24/29
Get MOF. Get to Work.
In this section, youll learn:
Where to start
How to make MOF your own
Ways the MOF Online Forum can benefit you
What additional materials are available
8/3/2019 6. MOF Overview Presentation
25/29
Where to Start
Read Getting Started with MOF
Read the MOF Overview and Phase Overview documents(Plan, Deliver, Operate, and Manage) and MOF
ManagementR
eviews Plan your MOF implementation
Start with a small area of concern for your organization
Read the associated SMFs
Try one or two activities to make incremental improvements Add more activities for continued progression and
improvement
8/3/2019 6. MOF Overview Presentation
26/29
Make MOF Your Own
Customize using activity tables and keyquestions
Cut and paste to make your own guides Insert job aids from the community
Brand with your companys logos and vision
MOF works for all IT organizations
small or large
8/3/2019 6. MOF Overview Presentation
27/29
MOF on the Web
VisionDevelop a thriving, engaged community toextend service management knowledge andevolve best practices in real time
Community Benefits
Contribute and be recognized
Interact with Microsoft and industry experts
Share/discuss with your peers
Find training, samples, and job aids
Stay on the leading edge
http://forums.technet.microsoft.com/en/MOF4/threads
www.microsoft.com/MOF
A Service Management Community
8/3/2019 6. MOF Overview Presentation
28/29
Additional Materials
Download core guidance, extended guidance,job aids, and technical library at:
www.microsoft.com/MOF
MOF 4.0 Pocket Guide available throughVan Haren Publishing: www.vanharen.net
Training and Certification: www.exin.org Have an idea for more let us know!
Email: [email protected]
8/3/2019 6. MOF Overview Presentation
29/29
www.microsoft.com/MOF