DHL Bangladesh in Action
March 2012
Zulfiqar Ali Siddique
DHL Express Bangladesh
Bangladesh | March 2012 2
Introducing Bangladesh
General information:
Official Name: The People's Republic of Bangladesh
Political
system:Parliamentary Democracy
Capital name: Dhaka
Time zone: GMT + 6 hours
Area 147,570 sq. km
Population 142.32 million
Major cities:Dhaka, Chittagong, Khulna, Rajshahi,
Sylhet, Barisal, Rangpur
Principal rivers:Padma, Meghna, Jamuna, Brahmaputra
(total 310 rivers including tributaries).
Principal
industries:Ready made garments, pharmaceuticals,
cements, garment accessories, chemicals,
fertilizers, newsprint, leather and leather
goods, paper, sugar, jute, ship building.
Source: Statistical Pocket Book Bangladesh-2010, Bangladesh Bureau of Statistics
Bangladesh | March 2012 3
Bangladesh at a Glance
Contribution of industries to GDP during 2009-10 (m US$)Source:Bangladesh Economic Review-2010 (Bangla version), Ministry of Finance
Economy Overview:
GDP total: $282.5 billion (2011 est.)
GDP per capita: $1,700 (2011 est.)
GDP growth rate (%): 6.7% (2010-11)
Inflation 10.7% (2011 est.)
Total exports: $22.5 billion (2011 est.)
Total imports: $30 billion (2011 est.)
FDI Inflow: $571m (2010)
Per Capita Income $818 (2010-11)
Forex reserves: $10.07 bn (Feb 2012)
Currency: 1 USD= 81.60 Bangladesh Taka
Economic Status World 43rd largest Economy
Transportation:
Seaports: Seaports 2
Inland river ports 9
Airports: International airports 3
Domestic airports 7
Landports 13
Source: Statistical Pocket Book Bangladesh-2009, Bangladesh Bureau of
Statistics
0
100
200
300
400
500
600
700
Small Industries Medium-Large Industries
GDP by Sector (est. 2011)
Agriculture,
18.40%
Industry, 28.60%Services, 53%
Bangladesh | March 2012 4
Import in Bangladesh
Sl. Major Countries
1 China
2 India
3 Singapore
4 Malaysia
5 Japan
Sl. Major Import
Commodity
1 Raw cotton
2 Petroleum products
3 Wheat
4 Edible oil
5 Seeds
6 Fertilizer
Sl. Express Import
Commodity
1 Garments Sample & Fabrics
2 Garments Accessories
3 Electrical & Electronics Item
4 Spare parts
5 Books & Brochure
6 Medicine
7 Personal Effects
Major Import Partners (2010)
China, 18.90%
India, 12.70%
Singapore, 6%
Malaysia, 4.70%Japan, 4%
Bangladesh | March 2012 5
Export from Bangladesh
Sl.
Major Countries for
Export
1 United States
2 Germany
3 United Kingdom
4 France
5 Netherland
Sl.
Major Export
Commodity
1 Knitwear
2 Woven garments
3 Frozen foods
4 Chemical products
5 Raw Jute & Jute goods
6 Leather
7 Light Engineering parts
8 Tea
Sl.
Express Export
Commodity
1 Garments Sample
2 Fabric/ Swatch Sample
3 Accessories
4 Medicine
5 Spare parts
6 Personal Effects
Bangladesh export by major products (2008-09)
Major Export Partners (2010)
US, 22.10%
Germany,
14.10%
UK, 8.50%
France, 6.80%
Netherlands,
6.10%
Bangladesh | March 2012 66
Bangladesh Customs Clearance Practice
Document: Manual Bill of Entry:
Bangladesh | March 2012 7
Import Clearance
Documentation Requirements
Documents Clearance Low value Parcel Clearance
No additional Paperworks required from
Consignee, Cleared immediately upon
arrival
Commercial invoice
Packing list
Letter of Credit if value >USD14
PSI certificate for Value >USD14 (Pre-shipment
Inspection)/CRF (Clean Report of Findings)
Bangladesh | March 2012 8
Import Clearance
Documentation Requirements
High Value Parcel (without Letter of
credit or L/C Authorization)
High value shipment (with Letter of Credit or
L/C Authorization)
Commercial invoice
Packing list
Import permit from Chief Controllers
office
Consignees Authorization Letter
(Company letterhead)/ consignee signed
Notice of Arrival
Company Sign & Stamp on Import Bill of
Entry
Consignees VAT registration certificate
L/C (Letter of Credit) copy
Commercial invoice
Packing list
PSI certificate (Pre-shipment Inspection)/CRF
(Clean Report of Findings)
Insurance paper
No Objection Certificate from Central Bank
Signed Notice of Arrival
Bangladesh | March 2012 9
Requirements for Duty Exemption
FTZ shipment
(duty exemption)
Non-FTZ shipment (100% Export
Oriented) (duty exemption)
Embassy/UN/Foreign Mission
(duty exemption)
Import permit (IP) from Free
Trade Zone Authority
Approval from Relevant Association for
duty free clearance.
Ministry of Foreign Affairs to issue duty
exemption certificate at consignees
request
Warranty Replacement Parts
(duty exemption)
Temporary import to Bangladesh
(duty exemption)
Shipper:
Letter of Credit with replacement declaration - Claim
Information to be mentioned in commercial invoice
Copy of Pro-forma Invoice (prepared during LC/LCA)
with warranty terms & conditions to be attached with the
shipment
Cnee / Importer:
The LC/LCA copy along that Pro forma invoice (may
require original LC/LCA)
Claim letter/mail from cnee to shipper under warranty
replacement
An Import cum Export Permit from Chief Controller of
Export & Import office (CCI&E) with declaration: Goods
imported for repairs and will be re-exported after repairs on
HAWB and invoice
NOC from Bangladesh Central Bank (before re-export)
with Bank guarantee (6 months valid)
Export documentation to include copies of all import
documentation, copy of Import cum Export Permit and the
NOC
Duties/taxes will be applied if goods are not exported
within the temporary import period (6 months)
Bangladesh | March 2012 10
Clearance Requirement
Exceptional Items
Food items: Radiation Certificate from "Bangladesh Atomic Energy Commission"
Medicine: in commercial quantity requires approval from Directorate of Drug
Administration & Licensing Authority"
Telecom Equipment: Mobile more than five (05) pieces or any other telecommunication
or network equipments requires approval by "Bangladesh Telecommunication Regulatory
Commission (BTRC)
Perishable item: Consignee to apply to Ground Handling Agent for cold staorage facility
Agro-item: for Seeds, tobacco, etc., requires Quarantine Certificate issued by
Bangladesh Agriculture office
Bangladesh | March 2012 11
Export Clearance
Documentation Requirements
Document Parcel
House Air Way Bill Commercial invoice
Packing list
EXP (Export Permit) from a scheduled Bank,
Letter of credit or TT (Telegraphic Transfer) or any other papers of payment
transaction, purchase order or sales agreement
CO (Country of origin)
Company VAT registration copy
Additional Requirements for certain Category:
** Liquid/Chemical item: MSDS (Materials Safety Data Sheet),
Shippers declaration stating non-hazardous, non-dangerous,
non-infectious, No Objection Certificate from Central Bank
** Gift Item/Personal Effect/Faulty items/Temporary Export: Chief Controllers
office approval, No Objection Certificate from Central Bank
Bangladesh | March 2012 12
Prohibited Items/Commodities
Alcoholic beverages
Antiques
Asbestos
Cheques, cashier (NI)
Dangerous goods, hazardous. or comb. Materials
Firearms, parts of
Furs
Gambling devices
Ivory
Jewellery, costume
Pornography
Precious metals & stones
Bangladesh | March 2012 13
DHL Bangladesh Strengths
Widest In-Country network- 5 Facilities and 20 outlets
Modern fleet: 52 four-wheeled vehicles and three motor bikes
End-to-end Operational Capability
Network with the Best Transit Times
New Generation Scanners: Ensure shipments real time visibility
Only TAPA Certified Express Facility (Technology Asset Protection Association)
Bangladesh | March 2012 14
Largest Inbound Processing area at Airport
Widest International Air Network: connecting >120,000 destinations
Fastest Customs Clearance Service in the country
Offering Nine (9) daily outbound flight connections
DHL Bangladesh Strengths
Dedicated container agreement with Different Airlines
Managing Six (6) daily inbound flight
Bangladesh | March 2012 15
Shipment Movement Process
Service Center Gateway/Hub Service CenterGateway/Hub
ORIGIN DESTINATION
Pick Up Recovery & Facility
wise sorting
Consolidation
& uplift
Processing ProcessingDelivery
Bangladesh | March 2012 16
Express Import Clearance: General Practice
Paperworks Delivery
to consignee after
Shipment arrival
CNEE authorize for
clearance
Authorized PPWK
received by Clearing
agent
Customs
assessment
Shipment cleared &
handover to clearing
agent
Paper submitted to
customs for
clearance process
Shipment delivery to
consignee
Day 1 Day 1-2 Day 2
Day 3Day 3/4Day 4/5
Normal process: takes approximate 4/5 working days
Day 3/4
Shipment arrival in
Bangladesh
Day 0
Bangladesh | March 2012 17
Manifest/Invoice &
AWB received on-
line from origin
On-line documents
submission to
consignee & consignee
authorization
Paperwork
submission to
customs
Shipment cleared by
DHLShipment delivery
by DHL
Customs
assessment
Before Flight
Arrival
Before Flight
Arrival
Immediately upon
shipment arrival at GTW
facility
Day 0 Day 0 Day 0
Day 0Day 0Day 0 to 1
Delivery:
Dhaka & Surrounding Day 0 to Day 1 subject to flight arrival time Chittagong Day 1
Before Flight
Arrival
Before Flight
Arrival
Express Import Clearance: DHL Practice
Bangladesh | March 2012 18
Courier & Cargo Shipment clearance capability at DAC
DHL Bangladesh Clearance Scope & Capability
Free Trade Zone (FTZ)
Non FTZ 100% Export Oriented
NOC from Statutory Bodies
Temporary Import
Repair & Return
Warranty Replacement
Shipment against Letter of Credit
Immediate clearance of Documents
Immediate clearance of Low Value shipment upon arrival
Same Day High value & Cargo shipment Clearance subject
to blanket authorization
Clearance Locations
Process Capability
>26 GTW & clearance staffs ensuring a smooth and faster
clearance experience
>4 Customer Query Desks managing the communication
interface for clearance
>Dedicated Desk to ensure complete and accurate
classification
Dedicated Desks to ensure accurate declaration and provide
technical assistance
Qualified Internal Clearance Staff capable of handling
various types of complex clearances
People Capability
Commercial Cargo
Bangladesh | March 2012 19
DHL Bangladesh Security Management
DHL Express Bangladesh: Only TAPA
(Technology Asset Protection Association) certified
Express Company in the Country
A few Key Security Features:
Digital CCTV systems at all Major facilities to
enable both local and remote monitoring
Access control systems
Secure high value product staging areas with
restricted access and round-the-clock surveillance
Alarm System
Vehicle Tracking System
Bangladesh | March 2012 20
DHL Bangladesh QCC: 24x7
Only Air Express Company to have a Quality Control Centre
Crisis Management Centre
Management of events that may impact the
DHL network
Dynamic Shipment Movement Management
Real time management of Shipment movement from
pickup point
Facilitate proactive customer notification
Real time responses to offload, technical delays
Improve Delivery performances
Implement recovery and contingency plans
Bangladesh | March 2012 21
DHL Express BD - Corporate Social Responsibility
DHL employees spent a day with the children of PSD (Programfor sustainable) school. Consisting up to fifth standard, theschool provides education, free tiffin, uniforms to all the 130children now studying. Adding to that, DHL has providedSchool bags and all necessary kits along with it to all thestudents of that school.
DHL employees including the entire Senior Management Team spent aday planting trees with the young students and volunteers of JaagoFoundation. Jaago foundation provides free-of-cost internationalstandard education to the impoverished children from underprivileged families.
GO TEACH
GO GREEN
GO HELPGO HELP
DHL Disaster Response Team: DHL Bangladesh DisasterResponse team provided logistics support to the UNHCRin response to cyclone Nargis hit victims in Yangoon,Myanmar to airdrop relief supplies
Bangladesh | March 2012 22
Country Key Notes DHL Bangladesh
Key Accomplishments Future Developments
Transit performance >96%
Quality Control Center for live monitoring of shipment movement
Expert Desks for Customs related query
Dedicated Service performance monitoring team
Trustworthy relationship with Customs
Partnership with Free Trade Zone Authority for expediting
shipment movement speed
DHL Bangladesh awarded Best Express company by a local
Prestigious body
Investment for better Customer Experience
Latest technology for DHL call center; live monitoring of call
performance
Ground Fleet Expansion
24/7 import clearance facility
Work with Customs for full automation of express shipment
clearance process
Bangladesh | March 2012 23
DHL BangladeshIN ACTION
Our Focus:
Increase Customer Satisfaction
Greater Service Quality
Eliminated transit failures
Proactive shipment management
Swift, accurate and reliable feedback
Bangladesh | March 2012 2424
Thank You
for
Your Attention