© 2016 CWT 1
CWT 3.0The Digital Difference
Carlos Sánchez24th April 2017
© 2016 CWT
Natural Language Processing
© 2016 CWT
Easier to manage – single place for potentially everything
Everybody knows how to chat
Available 24/7
TRAVELERS COMPANIES
24/7 Customer Service which is scalable
Engage customers
Human – like