Douglas L. Miller [email protected] 507 Greenbriar Drive #11 (309) 335-4165 Normal, IL 61761
Experience: Associate Executive Director May 2012-Present Replex Recreation Authority Le Roy, IL
• Directlyaccountable for all operations in relation to the following: • Aquatics • Youth & Sports • Youth & Family • Membership
• Accountable for the development & implementation of facility-wide program budgets. • Assist Executive Director in overseeing daily operations and facility maintenance. • Increased overall program revenue by approximately 50% in FY 2016 vs. FY 2015 (May - July). • Directly responsible for the recruitment & training of 30-40 program volunteers. • Instituted a Membership/program advisory committee consisting of board members, community members
and staff. • Developed & integrated a program foundation strategy that included Replex’s vision & mission
statements, five program objectives and core values for all facility-wide programs. • Implemented a membership renewal strategy to improve overall membership retention percentage. • Designed a comprehensive marketing strategy with key staff that included the following:
• Social / Print Media: Facebook, Twitter, Snapchat, Program Guides/Flyers, Newspaper • Radio / Television • Replex’s Website • Cross marketing within Replex programs • Daxko Services: Daxko Engage & Daxko Mobile (push notifications and app updates).
• Designed, developed & executed a new comprehensive Replex Aquatic Emergency Action plan for indoor & outdoor pools.
• Lead project manager in converting Replex’s membership / program database to Daxko Operations by May 2014. This project was done under Daxko’s fast track program and was completed one week prior to launch.
• Certified Pool Operator (CPO) achieved. • Organized & led staff / volunteers to raise & $10,000 in contributions for Replex’s first full Wellness for
Life Annual Campaign. Proceeds from this campaign allow Replex to offer financial assistance to those who face economic hardship.
• Assist Executive Director with planning / organizing Replex’s annual Reverse Raffle event to benefit Replex’s financial assistance program.
Director of Aquatics Sept. 2011-May 2012 Gus & Flora Kerasotes YMCA Branch Springfield, IL
• Accountable for opening (Nov. 13, 2011) and overseeing an aquatic center that included a warm water recreation/therapy pool and an eight lane competition pool in a newly constructed $16 million YMCA.
• Recruited, trained/retrained and certified 35-40 staff members in American Red Cross lifeguarding and YMCA Swim Lesson Instructor.
• Coordinated monthly in-services and staff meetings with all lifeguard and swim instructor staff. • Developed pool schedules consistent with member and program needs. • Collaborated with Memorial Hospital Sports Care to provide adequate scheduled usage for their clients in
therapy pool. • Between January-May 2012, Kerasotes aquatic program staff had instructed approximately 750
participants (infants-adults) to swim using the YMCA swim lesson curriculum. • Between November 2011-May 2012, trained and certified approximately 70-75 new lifeguard/lifeguard
instructors. • Developed and implemented a detailed aquatic emergency action plan. Also, collaborated with branch
professional staff to develop and implement a full branch emergency action plan.
• Developed a departmental staff manual that included the following: • Employment requirements. • Employee policies & procedures. • Emergency action plan. • Pool rules. • New Employee Orientation.
• 2012 Strong Kids Kerasotes Branch Employee Campaign Chairman. Under my leadership, professional staff and their teams raised $6,774 in employee contributions.
• Collaborated with the Springfield YMCA Association Development Director in developing a comprehensive strategy for effectively raising Strong Kids Campaign contributions.
• Collaborated daily with aquatic maintenance supervisor to ensure all aquatic center codes and laws set forth by the State of Illinois Department of Public Health were followed properly.
• Accountable for all aquatic programs and associated budgets that totaled $100,000 in net revenue.
Senior Director of Youth Development Sept. 2004-Sept. 2011 Bloomington/Normal YMCA Bloomington, IL
• Accountable for staff development of 20-25 lifeguards/swim instructors, Aquatics Coordinator and School Age Child Care Coordinator.
• Oversaw the development of the association program brochure.
• Developed and implemented an association wide emergency action plan which is reviewed annually • Dual certified lifeguard staff in American Red Cross & YMCA Lifeguarding.
• Collaborated with all departments within the Bloomington-Normal YMCA to train all employees how to respond effectively in an emergency.
• Hired as a consultant by other YMCAs to review their emergency action & safety plans and provided action steps to help them be better prepared for emergencies.
• Officially trained swim lesson instructors to become YMCA Swim Lesson Instructor certified. • Developed & implement departmental budgets.
• Oversaw daily, weekly and monthly pool maintenance duties. • Developed and managed the following programs:
• YMCA Swim Lessons / YMCA SPLASH. • YMCA Family Fun Nights. • YMCA Home School Gym & Swim. • Training Classes (YMCA & American Red Cross). • YMCA Facility Rentals. • Active Older Adult Activities. • YMCA Adventure Guides. • YMCA Youth Basketball League & Camps. • YMCA Preschool Soccer Clinic
• Restructured facility rentals and fees to maximize usage of the facility.
• Officially integrated Adventure Guides program into YMCA operations. • Restructured swim lessons using YMCA of the USA’s curriculum resulting an increase in participation
from 50 youth and adults in 2004 to 800 + youth and adults in 2010. This growth saw a 350% increase in revenue within that time.
• Integrated character development and the YMCA mission into all aquatic/sports programming. • Collaborated with local private schools, day cares & neighborhood initiatives to bring YMCA Swim
Lessons to an additional 100 children within the community. • Coordinate with the local school district to provide a facility for 10 special needs students to swim per
school year since 2004. • Train over 55 participants each year in Lifeguarding/Lifeguarding Instructor classes.
• Serve as the Bloomington/Normal YMCA technology officer and webmaster. • Co-director of the transition of membership & program software to Daxko Operations in spring of 2011.
• Develop pool schedules consistent with facility and member needs.
• Exceeded Strong Kids Campaign team goal for 2008 & 2010 with 100% staff participation.
• Successfully oversaw volunteers and 445 kids for the 2010-2011 YMCA Youth Basketball season.
Aquatics Coordinator May 2001-Sept. 2004 Lifeguard/Swim Instructor/Member Services Aug. 1997-May 2001 Knox County YMCA Galesburg, IL
• Supervised all aquatic staff. • Recruited and trained over 30 staff members. • Budget and management of all programs. • Instructed preschool, youth and adult swim classes. • Served as co-director of annual YMCA triathlon. • Assisted with staff development for 12 Before and After School Child Care sites.
• Responsible for supervising operations of all 12 Before and After School Sites In absence of Program Director.
• Served as a Member Services Associate.
Education:
1997 – 2000 Carl Sandburg Community College Galesburg, IL Associates in Arts Degree
1993 – 1997 Avon High School Avon, IL
Graduated with diploma
YMCA Certifications:
See attached transcripts
Current American Red Cross Certifications:
Lifeguard/Lifeguard Instructor/Instructor Trainer Waterfront Lifeguard/Waterfront Lifeguard Instructor CPR/AED for the Professional Rescuer, First Aid, Oxygen Administration/Instructor CPR for the Lay Responder/Professional Rescuer Instructor.
Professional References:
Joe Rodts Executive Director Replex
304 E. Washington St Le Roy, IL 61752 (309) 962-4800
B.J. Wilken Executive Director Bloomington/Normal YMCA
602 S. Main St Bloomington, IL 61701 (309) 827-6233
Chris Weittenhiller Executive Director Christian County YMCA
900 McAdam Dr. Taylorville, IL 62568 (217) 287-7271
Dennis Mohrman Executive Director (Ret.) Bloomington/Normal YMCA
711 Country Club Dr. Normal, IL 61761 (309) 452-3660
Sarah Brown Executive Director Mercer County YMCA
400 N. College Ave. Aledo, IL 61231 (309) 582-5101
Jeff Boaz
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