8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
1/41
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
2/41
Harnessing Key IT Trends Three
Should Know
Forrester Research
December 2009
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
3/41
Agenda
Forresters View on IT Trends
Three Key Tech Movements:
Technology Populism (consumerization of IT)
Cloud Computing
3
2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
4/41
Forrester Serves All IT Roles
CIO
EnterpriseArchitecture
Infrastructureand Operations
ApplicationDevelopment
and PMO
Securityand Risk
Sourcing andVendor
Management
Informationand
KnowledgeManagement
BusinessProcess
andApplications
4
2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
5/41
Forresters IT Trends
Millennials Consumerization
TechPopulism
Self provisioned IT
Public to private Hosted cloud
From IT
Bloatware Fit to purpose s/w
Lean thinking
Ultra modular computing
LeanSoftware
CloudComputing
5
2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
6/41
Agenda
Forresters View on IT Trends
Three Key Tech Movements:
Technology Populism
Cloud Computing
6 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
7/41
Forresters IT Trends: Tech Populism
Employees using self-provisionedtechnologies and tools with minimal or
TechPopulism
no suppor rom e organ za on.
Cloud
From ITto BT
Lean
7 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
8/41
Consumerization of IT: nothing really new here
8 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
9/41
But a rapidly accelerating trend
9 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
10/41
Driven by four technologies that put more information
. .
10 2009 Forrester Research, Inc. Reproduction Prohibited
. .
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
11/41
Employees go self-service on applications and sites
United Kingdom
Canada
United States
0% 10% 20% 30% 40% 50%
Used a service found on a Web site to help do jobDownloaded applications to primary work computer
11 2009 Forrester Research, Inc. Reproduction Prohibited
Source: Forresters Workforce Technographics Benchmark Survey, Q3 2009
,
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
12/41
I need it to do my job is the #1 reason
What was your reason(s) for download applications/using services?Please select all that apply.
I was instructed to download and use itb m mana er for a s ecific task
It was something that I wanted to use to
collaborate with my colleagues
It was something that I used in my
I was curious as to what it could do andwanted to test it out for work
I needed the features and functionsprovided to do my job
personal life and wanted to use at work
0% 10%20%30%40%50%60%70%80%
Use service on Web site Download applications
12 2009 Forrester Research, Inc. Reproduction Prohibited
Source: Forresters Workforce Technographics Benchmark Survey, Q3 2009
,
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
13/41
What to do about it
Avoiding it altogether is probably a career limiting move
Often, employees are solving customer problems . . .
. . . or at least trying to do their jobs better Viewed through a business lens, this is bottom-up,
But you cant just release the hounds, either
A simple but effective model for supporting tech populism
SELECT employees are already crowdsourcing this
SECURE your primary job, but requires a different model
you are opera ons gurus, so ocus ere
13 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
14/41
A sampling of our client work
Use the Workforce Technographics methodology to identifyapplications, services, and personnel
Establish a policy framework and security approach
Learn from councils how others are handling policy
14 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
15/41
Agenda
Forresters View on IT Trends
Three Key Tech Movements:
Consumerization of IT
Cloud Computing
15 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
16/41
Forresters IT Trends: Lean Software
TechPopulism
An approach to building, delivering, andrunning software that values fit-to-
- -Cloud
Computing
rom
to BT
LeanSoftware
results above all.
16 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
17/41
Lean software is a developerLean software is a developer--lead counter culturelead counter culture
Anti-bloat and anti-bureaucracy
Web 2.0 and o en source
Problem solving
17 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
18/41
Signal: Methodologies have mixed success
13%It is a key to project success
How do you feel about the development methodology you are using?
11%We follow it and seldom diverge from it
= 24%
40%It's a helpful guide, but we diverge from it to deliver on time
3%
It creates significant busy work = 27%4%We pay it lip service, but it's really shelfware
18 2009 Forrester Research, Inc. Reproduction Prohibited
ase: , app ca on eve opmen pro ess ona s orres er r. o s eve oper ec nograp cs
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
19/41
Lean softwares goals are simple and timeless
DeliverDeliverthe rightthe right ProvideProvidehardhardpro ucpro uc va ueva ue
SimplifySimplifythethe
AllowAllowefficientefficient
platformplatform evolutionevolution
19 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
20/41
But use some new ideas
DeliverDeliverthe rightthe right ProvideProvidehardhardUse agilemethods for
speed and
Tie projects tohard dollars;deliver in piece
pro ucpro uc va ueva ueaccuracy by piece
SimplifySimplifythethe
AllowAllowefficientefficient
Use modularframeworks and
Design forsoftware
platformplatform evolutionevolutionengines
business time
20 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
21/41
Agile methodologies are key to Lean Software
Please select the methodology that most closely reflects the development processyou are using
1%Adaptive Software Development
6%3%
3%
Agile Modeling
CMMI
XP
4%
3%
16%
2%
FDD
ISO 9000
Iterative
Lean
2%
3%
11%
MSF Agile
RUP
Scrum
Six Si ma
2%3%
8%
Spiral
TDD
Waterfall
21 2009 Forrester Research, Inc. Reproduction Prohibited
Base: 1298 application development professionals Forrester Dr. Dobbs Developer Technographics Q3 09
one
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
22/41
Tools & technology to beat the bloat
Install for today andInstall for today and Install for today, architectInstall for today, architect
Todays Practices Lean Practices
tomorrowtomorrow
Configure a general UI forConfigure a general UI for
or tomorrowor tomorrow
Design for people in theirDesign for people in theirmany usersmany users
Ado t inte rated suitesAdo t inte rated suites
wor ro eswor ro es
Adopt narrowAdopt narrow--purposepurpose
No componentNo component Component substitutionComponent substitution
Architectural evolution isArchitectural evolution is Architectural evolution isArchitectural evolution is
22 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
23/41
A sampling of our client work
Assess use of Agile methods, recommend advances indevelopment as well as QA
Advise on new application lifecycle management approachesto get the benefits of lean
Learn from councils how others are handling this transition
23 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
24/41
Agenda
Forresters View on IT Trends
Three Key Tech Movements:
Consumerization of IT
Cloud Computing
24 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
25/41
Forresters IT Trends: Cloud Computing
A standardized IT capability (services,Tech
Populism
via Internet technologies in a
pay-per-use, self-service way.
From ITto BT
ComputingSoftware
25 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
26/41
The cloud computing value proposition
Self service
Instant on Get started with a credit card
Scale as needed
Prove first, then commit
No capex
26 2009 Forrester Research, Inc. Reproduction Prohibited
Photo source: The New York TimesOpen Blog (http://open.blogs.nytimes.com/2007/11/01/self-service-prorated-super-computing-fun/)
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
27/41
Cloud computing encompasses three layers in the IT
Software-as-a-Service (SaaS)
Number of providersby 2019
Cisco WebEx, Google Apps, MicrosoftExchange Online, salesforce.com 10,000s
Platform-as-a-Service (PaaS)
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
28/41
Cloud computing: benefits and risks
BenefitsBenefits RisksRisks
Deployment speedDeployment speed Security exposure
Financial alignmentFinancial alignment Compliance risk
u source ass esu source ass es n egra on c a enges
-
Total costTotal cost
Total cost
28 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
29/41
What could you run in the cloud today?
Email Anything subject to compliancy
Keep on premisesConsider running in the cloud
Employee portals
Batch jobs
Testin and Q&A
Apps that manage sensitive data
High-performance apps
Traditional transactional a s
Access control
Web 2.0-style collaboration
Apps that require tight integration
Apps too big for virtual machines
-
Disaster recovery
sensitive services in your datacenter
29 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
30/41
A sampling of our client work
Cloud computing workshop tobegin the internal discussion
SaaS-ability assessment to
determine which workloads to runin the cloud
Cloud service provider selection
Establish a cloud security
RFP & contract assistance forcloud computing contracts
30 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
31/41
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
32/41
The Current/Fourth Wave of IT: BT
1956-1966 1966-1976 1976-1984 1984-1992 1992-2000 2000-2008 2008-2016 2016-2024
Innovation
&
Refinement
&digestion
ratio 6%
Refinement
Innovation
&
Innovation
&
growth
Refinement
&
digestion
&
digestion
en
ttoGD
4%
5%
nnova on
&
growth
&
digestion
Personal
Networkedcomputing enterprise
applications
TechnologyEverywhere
ITinvest
2%
a n rame
computerscomputers & Internet
5.8% 2.9% 7.1% 0.3% 5.3% -0.3%
32 2009 Forrester Research, Inc. Reproduction Prohibited
June 2005 Trends The Seeds Of The Next Big Thing
Annual change in IT investment to GDP ratio (CAGR)
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
33/41
BT Drives CIOs To Expand ITs Focus On Business
33 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
34/41
A sampling of our client work
Educate CIOs and their staff on BT leadership best practices
Assess BT leadership maturity & drive consensus on aprioritized roadmap for making the BT transition
BT Leadership Domains:
BT service portfolio management Business change management Business innovation
IT balanced scorecard conso at on IT demand management IT governance IT process management IT sourcin and rocurement
Mergers and acquisition Project portfolio management
34 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
35/41
Agenda
Forresters View on IT Trends
Three Key Tech Movements:
Consumerization of IT
Cloud Computing
35 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
36/41
How Forrester Consulting Can Help
Engagements range in scope from a few hours to a fewmonths of active engagement
Our analysts can help in areas such as:
Understanding what your peers are doing & how to apply
Providing an unbiased third party assessment of current
practices to accurately guide actions for improvement Identifying the biggest opportunities & developing a
roadmap for improvement
36 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
37/41
What are some of the relevant research reports?
Technology Populism
The State Of Workforce Technology Adoption: US Benchmark 2009
Lean Software
Lean: The New Business Technology Imperative
Cloud Computing
Market Overview Of Current Cloud Service Offerings From Global IT
Providers
How Secure Is Your Cloud?
IT to BT
Forrester's Best Practices Framework For BT Leadershi Maturit
The Road Map To BT Maturity How CIOs Should Identify And TrackNext Practices
37 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
38/41
Interact with Forrester via Social Media
Read the CIO Blog: http://blogs.forrester.com/cio/
Follow us on Twitter:
Forrester: @forrester
Ted Schadler: @tedschadler
For a complete list of Forrester analysts on Twitter, goto www.forrester.com/twitter
Become a fan on Facebook: www.facebook.com/forrester
38 2009 Forrester Research, Inc. Reproduction Prohibited
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
39/41
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
40/41
Upcoming Events for CIOs
Forresters IT Forums
May 26-28, Las Vegas
June 9-11, Lisbon Portugal
Justifying Technology Investments
Create Your EA Strategy For Influence And Impact
Measuring The Effectiveness Of Your Security Organization
The IT Balanced Scorecard: A Tool For Strategic Alignment
Creating Your SharePoint Strategy
40
2009 Forrester Research, Inc. Reproduction Prohibited
The Marketing Of IT
8/7/2019 20091200_Harnessing Key IT Trends-3 Technology Movements CIOs Should Know by Forrester Research
41/41
Q&A And Thank you
Ted Schadler
617. 613-5975
John R. Rymer
650.581.3857
Sharyn Leaver
Natalie [email protected]
www.forrester.com
41
2009 Forrester Research, Inc. Reproduction Prohibited