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Welcome To:360 Feedback
The P&L for Human Capital
Quantum Services Inc.
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Tic Tac Toe
IntroductionsName, Years in Current Position
Play Three Different People
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Tic Tac Toe Company
VisionMissionValuesPrinciplesGoalsStrategies
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Capital Purchase
Capital = Costs of machine Expense = Lease, Maintenance,
Operations.
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Feedback
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Critical Business Indicators
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Human Capital
Capital = Costs to HireExpense = Persons salary x
expected years of service.
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People Purchase
What Happens?
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FeedbackCBI People
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Feedback Survey
Today’s Date ___________
Last Time I received Feedback for Improvement was? Date _______.
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Why 360?
CBI People
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Why 360?
Capital Human Capital
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Why 360?
Capital Human Capital
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Performance Model
Resources Expectations
Consequences
Feedback
Performers
Knowledge
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Performance Model
Resources Expectations
Consequences
Feedback
Performers
Knowledge
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Human ROI Defined
Responsibilities – My RetirementObjectives – Obtain 10k in bank this
year.Indicators –
Measures 401kBehaviors – Act Cheap
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360’s Measure...
Behavior’s Value DrivenPrinciple Driven
360
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360 Defined
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360 Defined
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360 Defined
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360 Defined
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360 Defined
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Organizational Map
CBI Good Bad Ugly
Time Set Annual
¼ Review
Annually
No Review
Un-controlled
Quality Linked to Org
Behavior
Linked to One Part
Un-linked
Costs Automated Budgeted
Paper Hidden
Un-supported
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Competency
Behaviors Good Bad Ugly
Expectations Validated Educated Guess
Stolen
Consequences Target Perfect Not Linked
Resources Available
20/80
Shotgun
80/20
Knee
Jerked
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Competency Model Tic-Tac-Toe
1. Review Organizational Map.2. Name two Competencies that will
help achieve a Goal.3. Define two behaviors for each
Competency.4. Validate the desired target (1 to 5)
1. Assume behavior is below target
5. Identify ways to improve your Gap
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Process
Feedback Good Bad Ugly
Communicate Situation, Action Result
Results Situation
Source 360 180 Boss
Improvement Alternative Actions
Numbers Only
Not Done
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BarriersOrganizational
Cultural Change, Program of the month, Not tied
IndividualTrust, Confidential, Fear, Technology,
Don’ know how to give feedback, Time, Can’t do 30 to 40 surveys
Yours?
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Tips & Tricks.
Switch Mindset by comparing to Capital Purchase
AutomateAsk… Does Human Behavior Impact
my CBI… If yes how do I measure it?Handouts
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Summary
“Feedback done by a select few is yesterday’s paradigm. In the new paradigm, Feedback becomes the
job expectations of everyone.”
Fred Brown