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1 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco Unified Communications Applications Applications that enable smarter, more effective communications Karen Bissani Sr. Mgr, Unified Communications Applications Product & Technology Marketing Organization 2 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Communication Complexity Impacts Business 3 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Meeting the Demand to Stay Connected Innovation Has Created Complexity 15 Attachments!! u there? Meetings All Day 20s! Have a Minute? 5 Voic s! Information Overload Too many devices Anywhere/anytime Technology Limits Disparate solutions Disparate access 4 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications How frequently does a project get delayed due to difficulty in reaching key decision-makers when needed? It occurs a few times per quarter: 51% It occurs on a regular basis (i.e., weekly or daily): 27% It seldom occurs: 19% It is not an issue: 3% It causes some slowdown: 63% It causes work to halt until the key decision maker becomes involved: 27% We can generally work around the issue: 12% What is the impact on the business when workgroups experience delays in reaching key decision-makers for critical issues? Base: 67 North American IT decision-makers Source: Forresters March 2005 Next-Generation Communications Study Ineffective Communications Delays Projects & Slows Down Work 5 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Complexity Impacts Business Productivity Results in Delays and Missed Deadlines Unable to Reach Coworkers on First Try Have to Use Multiple Methods of Reaching Coworkers Communication Devices and Apps Proliferating Employees Increasingly Mobile Daily 52%Daily 36% Monthly 22% 6.4 Types of Devices 27% Traveling 1X Month Avg. Source: Sage Research 6 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications What Businesses Really Want: A More Effective Way Information Control Where I am When I want Technology Solutions Devices that work together Simple access to services 7 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Streamline and integrate communications more closely with business processes Reach the right resource the first time Using the reach and intelligence of the network to deliver presence and preference information Connecting people to people instead of devices to devices Value of More Effective Communications 8 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications CISCO SOLUTION Cisco Unified Communications Applications A More Effective Way to Communicate 9 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Partner Apps Cisco Unity Connection Cisco Unified CallManager Cisco Unified CallManager Express Unified IPCC Unified MeetingPlace Express Connecting Users With Applications Eliminating Human Middleware Presence/ SIP Network SIP SIMPLE Cisco Unified Presence Server Mobile Data with Voice Mobile Phone with Browser IP Phone with Browser Soft phone Dual Mode Phone Traditional Phone to intelligent services in the network Effectively connecting devices 10 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Communications Business Process Integration 2006: Current Reality Business Event CRMERP II Industry App. Back Office 2000: The Vision Business Event Business Event Near Term FutureStreamlined Business Processes CRMERP IIIndustry App.Back Office Human Middleware Required 11 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Streamline Business Processes Speed Decision-Making and Streamline Business Immediate web, video and audio Agreement viewed by all parties Acct Rep call customer provides info and receives order Account Rep answers with cell phone Customer calls acct rep with a question before placing an order Uses Presence to Locate production manager Using wireless, logs into Unified Personal Communicator 12 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco Unified Communications Applications Unified Communications Clients Powerful productivity tools Presence & Mobility Applications Intelligence with mobile productivity Messaging Improving employee productivity & customer satisfaction Conferencing for Collaboration Making remote meetings as natural as face-to- face interactions 13 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications UNIFIED COMMUNICATIONS CLIENTS Enable smarter, more effective communications 14 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Productivity Benefits With Unified Communications Clients Mobile Productivity with Cisco IP Communicator Productivity on the road, at home or in the office Saves time and helps reduce cell phone and long distance charges Easy to use, easy to manage Effective, smarter communications with Cisco Unified Personal Communicator Seamlessly integrates voice, video, Web conferencing, and presence applications into a single desktop interface Speeds decision-making and collaboration, allowing users to respond faster to customers and partners Integrates with existing Cisco applications for enhanced ROI Video calls as easy as phone with Cisco Unified Video Advantage Scales scarce resources without travel time or expense Faster, more focused transactions, speeds decision-making Builds relationships remotely, bridging language/cultural barriers 15 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco Unified Communication Clients Telephony focused Rich Media/ Unified Interface Cisco IP Communicator + Cisco Unified Video Advantage Cisco Unified Personal Communicator 16 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco IP Communicator 2.0 New Features Expanded dialing capabilities Drag-drop and copy-paste dialing Alphanumeric translation Keyboard shortcuts for placing and ending calls Large IP-PBXs September 2004 17 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco IP Communicator 2.0 New Features Expanded dialing capabilities Drag-drop and copy-paste dialing Alphanumeric translation Keyboard shortcuts for placing and ending calls Expanded receiving call capabilities Non-intrusive call notification Quick answering short- cuts (keyboard shortcut and notification box) Large IP-PBXs September 2004 18 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco IP Communicator 2.0 New Features Expanded dialing capabilities Drag-drop and copy-paste dialing Alphanumeric translation Keyboard shortcuts for placing and ending calls Expanded receiving call capabilities Non-intrusive call notification Quick answering short-cuts (keyboard shortcut and notification box) VT Advantage 2.0/+ interoperability Large IP-PBXs September 2004 Coming mid 06 19 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Upcoming Cisco Unified Video Advantage 2.0 Features Audio device association choice Cisco Unified IP Phone for desktop video telephony Cisco IP Communicator for mobile video telephony Enhanced user interface Visual indicators for muted or no available video Easy access to features from video windows VT Camera light indicates when video is streaming Localizations to be added (mid 2006) Local Remote Available Q2 CY06 20 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications New Unified Communications Desktop Client Unity Connection 1.1 Intelligent Voice Messaging CallManager 5.0 IP Communications System Powerful productivity tools in a single, easy-to-use desktop software application Unified Presence Server Presence State, Services MeetingPlace Express Web Conferencing Adaptive User Interface Presence-enabled Call, Collaborate, Escalate Desktop Video Calling 21 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications All-in-One Communication Tool Presence Contact lists Voice, Video, andPreferred Device Voice Mail Playback Document Sharing Conferencing Directory Searches Communication Logs Unified Personal Communicator Mobility Available Q2 CY06 22 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Know How to Reach Others Quickly Quickly determine who is available and whos not with dynamic presence information Know each users preferred method of contact voice, video, or. Make yourself available or not Customize your availability information (vacation, lunch, in a meeting) Improve Communication Connection Success Rates Presence and Context Leverage dynamic presence information in the network Reduce communication delays Enhance productivity 23 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Streamline Communications with Powerful Call Management Capabilities Directory Search Corporate and personal contacts Click-to-Call Use the fully integrated softphone or your Cisco IP Phone Integrated keypad dialer Ad hoc conferencing Voice, video and Web conferencing Media Escalation Add video telephony or document sharing Pop-up notifications CLID/Name, call type, call options 24 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Challenge: 200,000 members, 41 branches in 4 states Make associates and members feel like family Improve training, communications, service & reduce costs Solution: Cisco Unified Videoconferencing, Cisco Unified Video Advantage, and Cisco IP Video Surveillance Results: Improved relationship building between HQ/branches Serve customers more quickly, speed decision making Virtualize subject matter experts from corporate to branches Saved 7-10K per training Video has become part of our culture 25 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Presence & Mobility Applications Intelligent communications with mobile productivity 26 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco Unified Presence Server Provides enhanced user-based Presence capabilities Acts as the infrastructure for Cisco Unified Personal Communicator and IP Phone Messenger Enables rapid Presence application development Masks the intricacies of Presence and data collection from the Presence applications Supports standards to facilitate greater application functionality and choice Supports both Cisco enterprise products and SIP/SIMPLE networks to provide rich Presence services Available Q2 CY06 27 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Enabling Cisco Unified CallManager 5.0 Presence Features Presence Indication available with: Speed-dial buttons Call history logs Directory Icon Unknown Busy Idle Status 28 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco IP Phone Messenger Cisco IP Phone users (with Cisco Unified CallManager v5.0 or later) can see the on/off hook states of other users IP phones Users can send or reply to messages from their Cisco IP Phones using predefined templates or composing text messages Users can call back IM senders by hitting one button Implements presence enabled contact list on the phone Will support future integration with other IM clients and presence sources 29 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Wireless/Wireline Convergence New category of mobile phone devices Supports both cellular (GSM) and Wi-Fi radios Used for both data and voice applications What is it? Benefits User productivity -- uninterrupted access via a single device Centralized control of mobile costs Lowered costs and increased security by using enterprise network from mobile device 30 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco Mobile Connect Single Business Number Reach Replicates desktop IP phone calls on up to four other clients Cell phone, home office phone Seamlessly pass calls between devices, inside and outside of the office Easy to turn on and off (via Web or IVR interface) Supported on Cisco Unified CallManager 4.x+ 31 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications MESSAGING Improving employee productivity & customer satisfaction 32 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Messaging Choices ProductUsers Messaging TypePlatform TDM PBX Integr. Net- working Redun- dancy Cisco Unity Express Less than 250 Voice Mail & Integrated Messaging Router Based NoYesNo Cisco Unity Connection Up to 1500Voice Mail & Integrated Messaging Server Based YesNo Cisco Unity 7,500 per server Voice Mail, Integrated Messaging & Unified Messaging Server Based Yes 33 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco Unity 4.2 Voic , unified messaging & integrated messaging options Key capabilities to facilitate Octel & Nortel EOL system replacement NEW Streamlined TUI & message send & urgent message flag toggle Alternate key map enhancements/customization PBX IP Media Gateway/PIMG branch office consolidation support PIMG support for integrations to Nortel Succession, and Rolm 9751 v Unity Voic for Lotus Domino Mixed VM/UM licensing for systems with users Supports 30 languages (added Flemish, Polish & Russian) Premier, Enterprise-class Messaging Platform for Multi-site Deployments Update 34 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco Unity Connection Supports up to 72 ports, 1,500 users on single server Integrated messaging to receive voic inclients Enhanced productivity features Speech navigation for voic browsing & directory dialing Personal Call Transfer Rules Multiple language support Australian English, European French, French Canadian, German, Japanese, UK English, and US English Simple, Easy-to-Install Voic System for Single Sites New 35 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Rich features & functionality IMAP compliantintegration Browse voice mailbox via Cisco IP Phone display Extensible & open 150, 200, 250 mailbox options NM-CUE-EC Licences New Languages: Japanese, Mexican Spanish, French Canadian, Chinese (Mandarin), Korean Easy to configure, deploy & manage with Cisco Unified CallManager, Cisco Unity, and Cisco Unified CallManager Express Available Q2 CY06 Easy, Affordable Voice Mail & Automated Attendant Cisco Unity Express 36 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Case Study: Bank of America Worlds Second Largest Bank Solution: Cisco Unity, Cisco Unity Express Cisco Unified CallManager, Cisco Unified IP phones Multiservice wide-area network Supports: voice, video, data Benefit: New flexibility Support multiple service types Increase bandwidth at will Simplify capacity performance-management Decrease telecommunications & operational costs Challenge: Outmoded network infrastructure 37 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications RICH MEDIA CONFERENCING Makes remote meetings as natural & effective as face-to-face interactions 38 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco Conferencing Solutions Improve Productivity and Reduce Costs Personal Productivity -- Saving Time Simple to setup, attend & manage virtual meetings Effective conferencing whenever & wherever Streamline Business Processes Accelerate projects, speed decisions Improve sales & support effectiveness Further Improve Return on Investment Significant percentage of IP Communications TCO reduction 39 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Conferencing Choices New Integrated Voice, Web & Video conferencing Scalable for global deployments Advanced meeting mgmt Advanced Web conf Outlook and Notes integration Recordings (voice + Web) IP Phone integration Additional localizations Managed Solution options Integrated Voice, Web & Video conferencing Scalable for global deployments Advanced meeting mgmt Advanced Web conf Outlook and Notes integration Recordings (voice + Web) IP Phone integration Additional localizations Managed Solution options Voice only CallManager only Voice only CallManager only Capabilities Enterprise Commercial Cisco Unified MeetingPlace Cisco Conference Connection Simple voice conferencing for mid-sized organizations Voice & Web conf Meeting management IP Phone integration Localizations Recordings (voice) Voice & Web conf Meeting management IP Phone integration Localizations Recordings (voice) Cisco Unified MeetingPlace Express Cisco Unified Video- conferencing 40 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco Unified MeetingPlace Fully Integrated Voice, Web & Video Conferencing Fully integrated with Outlook, Notes,, directory services, IP Phones Accelerate projects, speed decisions & sales support Deployed on-network for cost savings, application integration and security Scalable to thousands of concurrent users 2005 Results Whos Sharing Whos Speaking Whos Attending How Attending Whos Attending How Attending Movable, Sizable Video Window 41 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco Unified MeetingPlace Express Powerful functionality Extensive voice conferencing capabilities Control meetings and share content from web Simple setup and attend from web and phone Simple to deploy and manage Single-server, Linux-based software Install in ~1 hour Ideal for medium size organizations concurrent users Additional Language support H2CY06 French, French Canadian, German and Australian English NEW Voice and Web Conferencing Solution 42 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco Unified MeetingPlace Express Cisco CallManager and IP Phone Integrations Setup and manage meetings from Cisco IP phone UI Join and initiate meetings See who is in the meeting Basic meeting management Cisco CallManager directory integration Automates profile setup and simplifies authentication Integrations Provide Improved User Experience and Easier Deployment Active rosterCurrent speaker Industry First 43 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Conferencing Comparison 44 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco Unified CallManager Express with Cisco Unity Express - Meet-Me Multicast Conferencing Capability Increase business productivity with Meet-Me voice conferencing Supports 20 to 96 Users Accessible Protect investments while reducing costs Uses existing technology in unique configuration to deliver high density Meet- Me conferencing Reduces multi-party conferencing costs 45 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Cisco Unified Videoconferencing Applications Face-to-face ad-hoc meetings Team meetings Distance learning Customer service - video agents Full Suite of Video Conferencing Options Cisco IOS Gatekeeper/IP-IP Gateway Cisco Unified Videoconferencing MCU 3540 Cisco Unified Videoconferencing MCU 3511 Cisco Unified Videoconferencing 3521, 3526 Gateways Cisco Unified Video Advantage Cisco Unified IP Phone 7985G Cover small to large group conferencing needs Telemedicine - remote consultation Human resources - remote interviews Virtual experts Multi-Function Modular or Single-Function Compact 46 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications H.323 Video Endpoints Available from Technology partners - Tandberg, Polycom, Motion Media, Sony, Sanyo (verification on Cisco Unified CallManager 4.X required) Providing Single Dial Plan and Call Control Audio and video resource management Cisco Unified CallManager Integration with Cisco Unified CallManager via SCCP Enables Ad-Hoc Conferencing for SCCP Video Devices H.323 and SCCP support Gateway for PSTN access (H.320) Cisco Unified Videoconferencing 3.2 plus 3540 SCCP Video Endpoints Emulates 7960 Phone (incl. softkeys, directory, XML services) Available from Tandberg Available Video Telephony Components Cisco Unified IP Phone carries voice, PC displays video Cisco Video Advantage Supports Cisco Unified IP Phones 7900 Series (SCCP) and IP Communicator (Mid 2006) MCU GW Cisco Unified Video Advantage 47 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Solution On-premises IP-based audio conferencing and centralized call control with Cisco IP Communicator 3,000 Cisco Unified MeetingPlace ports in US, UK, Australia via Cisco Managed Services Benefits Simplicity Globally consistent interface Security More secure than off-network hosted service Savings Over $1 million in 1 st quarter Over $8 million per year Oracle had already invested in IP telephony, so it made good business sense by running conferencing traffic over our internal network, we would significantly reduce the domestic and international toll charges Randy Cook, Director of Global Voice 48 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications In Summary, Cisco Unified Communications will help to Boost productivity through solutions that enable smarter, more effective communications Streamline business processes to transform your business Achieve better value from existing resources and applications Manage your costs more effectively 49 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications Questions? 50 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Unified Communications Applications


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