© Ray Chambers and Dennis Johnson, 2003
Technology Solutions Center@Juniata College
. . . doing more with less
Copyright Ray Chambers and Dennis Johnson, 2003. This work is the intellectual property of the authors. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the authors.
© Ray Chambers and Dennis Johnson, 2003
Technology Solutions Center@Juniata College
Denny Johnson & Ray Chambers
Juniata College
January 15, 2003
Educause Mid Atlantic Regional Conference
. . . doing more with less
© Ray Chambers and Dennis Johnson, 2003
Objectives• Describe Juniata
• Identify organizational issues
• Describe the Technology Solutions Center
© Ray Chambers and Dennis Johnson, 2003
Juniata is . . .
• Liberal Arts• Rural• >1300 FTE students• ~ 450 faculty (100) and staff (350)• Large number of local students• Large number of 1st generation students
© Ray Chambers and Dennis Johnson, 2003
[email protected] • 1,750 network ports• port-per-pillow (1,000 ports)• 4 data T-1’s (1 dedicated to the IT floor)• 1 long distance T-1• fiber to every campus building • wireless • 643 faculty, staff and lab workstations• 2 video conferencing rooms• campus cable
© Ray Chambers and Dennis Johnson, 2003
Technology in Academics
• 11 public access labs w/215 high end workstations - a 6:1 ratio
• Classrooms 95% LCD/TV 70% DVD 10% smartboards
• 100% faculty use electronic tools• Students required to complete IA• Yahoo most wired list
© Ray Chambers and Dennis Johnson, 2003
Juniata students . . .
• 7 years using a computer
• 6 years - word processor
• 2.7 years - spread sheets
• 3.9 years - e-mail
• 4.4 years WWW Source: survey of 306 incoming freshmen, class of ‘07
© Ray Chambers and Dennis Johnson, 2003
Juniata students . . .
• 97% have a computer at home
• 81% plan to bring a computer to campus
• 93% have internet access at home
• 41% have used on-line library matrial
• 28% have a home page on the WWWSource: survey of 306 incoming freshmen, class of ‘07
© Ray Chambers and Dennis Johnson, 2003
Computerand
NetworkSupport
CNS
Teachingand
LearningCenter
TLT
Admin
Info
Systems
AIS
Organization
•End-user support•Network management•Telecommunications•Server management
•Training•Web development•Faculty support•AV/classroom mgt
•ERP•Intranet•Admin servers•Data base management
© Ray Chambers and Dennis Johnson, 2003
Organiztional Issues
Communication - lacked information Budget - lacked prioritizationStaffing - lacked training Service - lacked customer focus
© Ray Chambers and Dennis Johnson, 2003
Strategic Issues
• How is technology being used - how can we leverage technology to Increase organizational effectiveness Enhance faculty/teaching effectiveness
• Where is technology going How do we maintain the investment How do we shape IT expectations What’s the next “killer app” and how will it affect Juniata
© Ray Chambers and Dennis Johnson, 2003
IT Resources – 2 Distinct Areas
Administrative• Staff – FTE’s and students• Network• Databases – student, HR,
etc…• HELP Desk• Teaching & Learning
Technology Center (TLT) - Faculty/Staff support & training
• Others?
Academic• IT Department
– Faculty
– Students
– Curriculum
• IT integration with other departments
• Others?
© Ray Chambers and Dennis Johnson, 2003
Are we structured to get there?
Is there or can there be
a small school advantage…!?!?!
© Ray Chambers and Dennis Johnson, 2003
Where to Start….
• Inventory your resources– Academic IT– Administrative IT
• Find points to leverage each other
© Ray Chambers and Dennis Johnson, 2003
The Plan/Approach
• Reorg. Administrative IT• Create a campus-wide Technology Solutions
Center (from TLT model)• Find places to merge into academic departments• Drop barriers
© Ray Chambers and Dennis Johnson, 2003
Technology Solutions CenterProvost CIO
Student Managers & Technicians
Assoc. Director (1
FTE)Training Coordinator
TSC Director Faculty Director CTS
Server Manager
Network Manager
PC Techs & HELP Desk
Mgr.
© Ray Chambers and Dennis Johnson, 2003
TSC Mission
CIO
Director Solutions Center (Faculty)
Director Campus
Technology Systems
Assist in identifying, designing, and implementing technological solutions to enhance the educational process at Juniata College…..
Associate Director & Managers
© Ray Chambers and Dennis Johnson, 2003
The Model
• Student run….• Multiple components
– Multi-media (i.e. digital video, flash, web, etc….)– GIS– Technology test bed– Training– Many others…
• ………Finding Solutions in Education!
© Ray Chambers and Dennis Johnson, 2003
2002-2003 Actions/Goals
Tangibles:• Test and assist in installing XP Operating System• Test and assist in installing XP Office software• Develop Solutions Center web page as single entry point for campus
technology asst.• Hire new Associate Director(s) • Install new course management system (CMS) - Blackboard• Assist with technology integration at Raystown Field Station • Assist in technology integration of VLCS• Implement new training plan• Assist with 200+ workstation deployments
• !!!!!!!!
© Ray Chambers and Dennis Johnson, 2003
2002-2003 Actions/Goals
Non-tangibles:• Increase community• Integrate with Academic Departments• Develop metrics for technology use• Increase CMS usage to support 24-7 learning model• Increase multi-media use and equipment inventory• Increase usage of campus cable system• Development replacement/maintenance strategy for campus
technologies
• And there’s always more……
© Ray Chambers and Dennis Johnson, 2003
Typical ImplementationTSC team leaders implement test plan & move forward
Typical “build” is recommended – PC techs begin installation
“Issues” are researched by TSC techs.
The results are:
•Problem based learning
•Responsibility
•A product is delivered!
© Ray Chambers and Dennis Johnson, 2003
Database for online help
Web Interface to On Line Help Database
Database for Hardware/Software on campus
Photoshop 7 purchase and implementation
Dreamweaver MX Upgrade
Physics Phun Night Project
QTVR Testing and Documentation
Quicktime streaming
Specifying Mobile unit for campus wide audio/video
VLSC Support
Digital Equipment Management System
IT Website
Datatel Training
Blackboard Training and Implementation
XP Transition Training
Develop Campus Wide Training Plan
Overall Training Strategy
Pinnacle System Implementation
XP Images Developed and implemented
Software licensing/metering issues
QTVR Permanent Machine Implementation
MAC Support - Imaging
What do we need to Spend for IT annually?
Governors School - PSU - Currents Project
Baker Sound System Implementation
NITLE Support
QTVR for IT
QTVR for Other
Image database
On-Line Application Application
Blackboard Transaction System
Desktop/Lab/Printer Replacement Strategy
ExtreMedia Future Plans
Database for Community Training
Chamber of Commerce Requests
Library Computer and Lab Plan
IA Module
Faculty Meeting Presentation
Fall Staffing
International Courses Project
PEC Project
Language in Motion Project
© Ray Chambers and Dennis Johnson, 2003
TSC - StructureFaculty Director
Assoc. Director
Tech. Project Mgr.
Help DeskPC Tech.
Student Techs.
Solution Center
Student Tech. Leaders
Faculty Lead Labs:
ERP
GIS
Network
Etc…
Graphics/Multi-media
&
Trainer
(student)
Web Dev.
&
Trainer
App. Spec.
&
Training Coord.
Tech Test Bed Lab.
Academic Community
© Ray Chambers and Dennis Johnson, 2003
TSC – Director• Faculty Director
Assoc. Director
Tech. Project Mgr.
Help DeskPC Tech.
Student Techs.
Solution Center
Student Tech. Leaders
Faculty Lead Labs:
ERP
GIS
Network
Etc…
Graphics/Multi-media
&
Trainer
(student)
Web Dev.
&
Trainer
App. Spec.
&
Training Coord.
Tech Test Bed Lab.
Academic Community
Description:
• IT Integration – Academic/Institutional
• Vision/Mission Focused
• RFS Coordination
• External Functions
• Institutional Solutions
• …….
© Ray Chambers and Dennis Johnson, 2003
TSC – Assoc. DirectorFaculty Director
Assoc. Director
Tech. Project Mgr.
Help DeskPC Tech.
Student Techs.
Solution Center
Student Tech. Leaders
Faculty Lead Labs:
ERP
GIS
Network
Etc…
Graphics/Multi-media
&
Trainer
(student)
Web Dev.
&
Trainer
App. Spec.
&
Training Coord.
Tech Test Bed Lab.
Academic Community
Description:
• Day-to-day operations of the Solutions Center
• IT Professional – “NO FEAR” - Project management, multiple technologies (database, networks, PC, MAC, GIS, web, etc…)
• Will “ok” all software/hardware purchases.
• Oversee training & do some training
• Oversee campus labs.
© Ray Chambers and Dennis Johnson, 2003
TSC - TrainingFaculty Director
Assoc. Director
Tech. Project Mgr.
Help DeskPC Tech.
Student Techs.
Solution Center
Student Tech. Leaders
Faculty Lead Labs:
ERP
GIS
Network
Etc…
Graphics/Multi-media
&
Trainer
(student)
Web Dev.
&
Trainer
App. Spec.
&
Training Coord.
Tech Test Bed Lab.
Academic Community
© Ray Chambers and Dennis Johnson, 2003
TSC – Daily IssuesFaculty Director
Assoc. Director
Tech. Project Mgr.
Help DeskPC Tech.
Student Techs.
Solution Center
Student Tech. Leaders
Faculty Lead Labs:
ERP
GIS
Network
Etc…
Graphics/Multi-media
&
Trainer
(student)
Web Dev.
&
Trainer
App. Spec.
&
Training Coord.
Tech Test Bed Lab.
Academic Community
Key…Identify faculty
“leaders”
© Ray Chambers and Dennis Johnson, 2003
TSC – Academic IntegrationFaculty Director
Assoc. Director
Tech. Project Mgr.
Help DeskPC Tech.
Student Techs.
Solution Center
Student Tech. Leaders
Faculty Lead Labs:
ERP
GIS
Network
Etc…
Graphics/Multi-media
&
Trainer
(student)
Web Dev.
&
Trainer
App. Spec.
&
Training Coord.
Tech Test Bed Lab.
Academic Community
© Ray Chambers and Dennis Johnson, 2003
TSC – Institutional SolutionsFaculty Director
Assoc. Director
Tech. Project Mgr.
Help DeskPC Tech.
Student Techs.
IT Interns
Others?
Solution Center
Student Tech. Leaders
I4I Students
IT
Faculty
Faculty Lead Labs:
ERP
GIS
Network
Etc…
Graphics/Multi-media
&
Trainer
(student)
Web Dev.
&
Trainer
App. Spec.
&
Training Coord.
Tech Test Bed Lab.
Other Interested/Associated
Faculty/Staff
Academic Community
IT Dept.Program
© Ray Chambers and Dennis Johnson, 2003
TSC Projects
• Keyserver • Web-based Scheduler• Shared File Indexing System• Track-it & Computer Inventory • Blackboard CMS • Blackboard Transaction Sys. • Datatel Documentation & Conversion • CPS• Cont. Ed. – eXtreme Media Camp, Cert. Courses
© Ray Chambers and Dennis Johnson, 2003
Key Activities & Lessons Learned
• GREAT Assoc. Director – 15 yrs Industry• Faculty Tech. Reps• Student Run Model• IT Wing• Not “customers” – “partner”• Academic integration – Faculty Director• Tech. Futures Committee