Download ppt - © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential 1 Clinical Collaboration Cisco Clinical Collaboration Healthcare Industry Solutions

© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1Clinical Collaboration

Cisco Clinical Collaboration

Healthcare Industry Solutions


Agenda

The advantages of collaboration in healthcare

The Cisco Clinical Collaboration solution

How clinical collaboration works for you

Q & A


Helping to Meet Today’s Healthcare Challenges

Communication inefficiencies

Mobile caregivers

Staffing shortages

Rising patient load


Using the Advantages of Collaboration in Healthcare

To achieve:More efficient workflow

Faster access to experts

Better care


Agenda




Q & A


Clinical Collaboration

Mobile Care

Collaborative Care

TelePresence for Healthcare

Connected Imaging

Medical Image Architecture

Collaboration and Reporting

Mobility for Healthcare

Mobile Collaborative Care

Secure Wireless

Context-Aware Healthcare

Part of Cisco Connected Health

Physical Infrastructure

Connected Health

Cisco Medical-Grade Network

Clinical Collaboration

Mobile Care

Collaborative Care

TelePresence for Healthcare


Or fixed IP phones for:

Time cardsDictation and

transcriptionPrescription refillsCall escalationDirectoryRoom serviceCare team w/photosGift shopRadio stations

Cisco Clinical Collaboration In Action

Use mobile IP phones for:

Nurse CallLab resultsContext-Aware

HealthcareUnified PresenceFacility alarmsCode teamsEmergency bulletinBed management


For Better Healthcare Delivery

Improves outcomes and quality of care

Enhances productivity and workflow

Improves patient experience and staff satisfaction

Decreases care delivery costs


Agenda




Q & A


Works with and Enhances Systems and Personnel

Cisco Clinical Collaboration uses innovative technology to unite:

Patients

Caregivers

Administrators

Healthcare systems and applications

This allows hospitals to achieve their goals and to realize tangible benefits


Improves Outcomes and Quality of Care

Up to 70% of sentinel events in healthcare are caused by poor communications, according to a Joint Commission study 1995-2006

Sentinel events are unexpected occurrences involving death or serious injury

Top sentinel events include wrong-site surgery, medication errors, delay in treatment

Root Causes

Source: the Joint Commission

Statistics on Root Causes of Sentinel Events

CommunicationOrientation/TrainingPatient AssessmentStaffingAvailability of infoCompetency/credentialingProcedural complianceEnviron. Safety/securityLeadershipContinuum of careCare planningOrganization culture

Percent of 3548 events

All categories; 2006 All categories; 1995-2005



TelePresence rich media

collaboration between clinicians

Video Advantage

Cisco Unified Presence

Mobile Care

Eliminates communication inefficiencies

Facilitates collaboration


Provides Patients and Clinicians with Opportunities to Consult and Collaborate with Specialists Regardless of Location, Improving Patient Care and Saving Travel Costs

Patient goes to DoctorDoctor decides they Need to

talk to a Specialist

Cisco TelePresence™ Conferencing for Healthcare


Healthcare Interpreter Network

An integrated network of voice, video, and data

Connects caregivers, patients, and medical translators in 6 hospitals

Business Results

Enhanced patient satisfaction and quality of care

Improved medical staff productivity

Reduced cost-per-minute charges for language interpreters

40% of California residents speak a language other than English

Language barriers can affect quality of care and aftercare

Business Need Cisco Solution


University of Miami Center on Aging

Provided video-based counseling and skills training, support groups, and educational seminars on Cisco Unified IP Phone

Created text-based tips and resource lists displayed on IP phone screen

Business Results

Enabled caregivers to access formal and informal support and resources without leaving family member

Provided cost-effective training and information

Helped reduce self-reports of isolation, loneliness, burden, and distress

Help family members serve as an extension of the medical system



Enhances Productivity and Workflow

Communication inefficiencies impact staff productivity and patient care

Nursing supervisors and hospital administrators surveyed say nurses:

65% Spend 20-60+ minutes a day, just trying to reach staff

80% Would save 15-60 min / day if they could reach physicians on the first try

57% Say message retrieval and attempted call backs take more than 30 min / day

Physicians face similar issues

Source: Forrester Research, February 2006

Current situation: nurses lose valuable time each shift

Sending and retrievingmessages

Tracking mobilepersonnel

Finding experts Waiting for responses

Experiencing delays Sending multiple messages


Context-Aware Healthcare

Mobile CareCisco Unified Personal

Communicator

Cisco Unified Presence

Improves clinician’s ability to communicate more efficiently

Increases nurse floor time with patients



Florida Health Care Plans

Clinical Collaboration for voice, video, and Web collaboration

Disaster recovery site for electronic health records

Business Results

Payback on investment in 30 months

Easier for members and employers to reach each other the first time

Provide excellent member service

Reduce contact center costs

Ensure reliable access to electronic health records



Cisco WebEx Connect

Optimize collaboration for healthier business results

Share critical information immediately

Accelerate staff training


Cisco Unified MeetingPlace

Enhance productivity with virtual meetings

Collaborate, train, and present

Integrate with Cisco WebEx conferencing


Improves Patient Experience and Staff Satisfaction

Nurses spend considerable time on each shift trying to manage communications

This impacts the time a nurse can focus on patient care

And has a negative impact on nurse and patient satisfaction

If more sophisticated communication enabled instant access to experts,how much time could this save the typical nurse?*

Up to one hour per day36%

Up to 30 minutes per day34%

15 minutes per day30%

Source: Forrester Research *Question paraphrased


Mobile Care integration with

Laboratory Information Systems for

instant notification

Mobile Care integration with

Nurse Call Systems for

direct communication

between the patient and caregiver

Cisco 7921 IP Phone

Faster response times with clinicians using a single device

Clinicians get the information they need, when they need it



SwanCare Group

Automated Housing solution

Networked surveillance cameras display visitors on television screens

Rich-media IP phones with large displays

Business Results

Improved quality of care

Reduced inefficiencies, duplication of effort, and resource limitation

Improved safety and comfort for residents

Safeguard health and well being of elderly residents

Provide a quality lifestyle

Remain financially viable



8

10

12

14

16

18

20

1980 1985 1990 1995 2000 2005 2010

Source: CMS, NCQA, State of Health Care Quality, 2006, Office of the Actuary, National Health Statistics Group

Calendar Years

% o

f G

DP

Actual Projected

Decrease Care Delivery Costs

US Health Expenditures (% of GDP)

U.S. healthcare costs are expected to double from 2001 to 2011 with current annual figures of:

$2.6B - $3.6B for unnecessary hospitalization

$10.6B in lost productivity because of quality gaps

2 million adverse drug effects

Up to 80,000 avoidable deaths

$45 billion in possible savings


TelePresence Mobile Care integration with

healthcare information

systems and EMR

Cisco Unified Personal

Communicator

Video Advantage

Improves clinician communication and collaboration


Increases access to medical experts and patient information


Ontario Telemedicine Network


Cisco videoconferencing stations with audio, video, and data capabilities for remote evaluation and diagnosis

Business Results

Saved $8 million in provincial medical travel

Network hosts more than 32,000 clinical consultations a year

To deliver expert, cost-effective healthcare to citizens in remote locations

Overcome shortage of healthcare professionals and medical facilities

Serve the diverse needs of distinct populations



Sutter Health

Cisco Medical-Grade Network

Wireless network environment supporting clinical applications

Business Results

Affiliates directly collaborate and share information over the network

Improves application performance at 209 locations for solutions such as archiving of PACS images

Supports innovative new Electronic Health Record and Electronic Intensive Care Unit monitoring capabilities

Enable shared applications and any-to-any collaboration between affiliates

Consolidate multiple WAN technologies into a common WAN environment to support a growing number of distributed healthcare solutions

Provide converged voice, data, video, and security services




To find our more about Cisco Clinical Collaboration, please visit:

www.cisco.com/go/healthcare

www.cisco.com/go/uchealthcare


Q and A
