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Local Briefing

Gartner's Top Predictions: The Future Is a Digital Thing

Annette Zimmermann

Research DirectorPersonal Technologies

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Top 10 Gartner Predicts for 2016

© 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.

By 2018, 20% of all business content will be authored by machines1

CIO: Identify opportunities to adopt automated content generation services nowNear-Term Flag: Next year, watch for a hiring freeze on copywriters in favor of robowriting solutions

Analysis by: Karen A. Hobert, Martin Kihn

© 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.

The "Robos" Have Already Begun to Rise

Machines will create significant amounts of business content

Have you ever wondered how narrative science could be usedto enhanceyour job?

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But how much help can we

afford to give?

A Co-Dependent Relationship Can Be Beneficial

1 MillionNew IoT devices

will be purchased every hour of every

day in 2021

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By 2018, 6 billion connected things will be requesting support2

IT Leaders: Start viewing "things" as customers of services and learn to market to them and to satisfy their nonhuman requestsAnalysis by: Jenny Sussin, Jim Tully, Kristin Moyer and Don Scheibenreif

© 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.

By 2020, autonomous software agents outside of human control will participate in 5% of all economic transactions

3CIOs: Study technologies based on crypto-currencies to become familiar with the predominant decentralizedvalue-exchange platforms

Use pattern matching algorithms to detect robothievesAnalysis by: Magnus Revang, Ray Valdes, and David Furlonger

© 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.

#GartnerSYM© 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.

If you found outyour dog was an android,

would you still love it?

If you found outyour boss

was a robot,would you obeyits directives?

© 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.

By 2018, more than 3 million workers globally will be supervised by a "roboboss" 4

IT Leaders:Train managers to focus on "human" issues such as creative leadership, worker relations and strategic planningAnalysis by: Whit Andrews, Frances Karamouzis, Ken Brant, Helen Poitevin, Tom Austin and Diane Morello

© 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.

Students hacking the school system

Connected Systems Offer More Openings to Attack

Cars remotely hijacked

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Smart Systems Make the Problem Worse

Smart buildings offer multiple interconnected attack

surfaces

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By YE18, 20% of smart buildings will have suffered from digital vandalism 5

Digital Officers: Commission algorithms to detect and avoid obscenities introduced from outside the business

Analysis by: Richard Marshall and Rob Smith

© 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.

By 2018, 50% of the fastest-growing companies will have fewer employees than instances of smart machines

6IT leaders: Establish a role for governance and management of a hybrid ecosystem consisting of employees and smart machinesCIOs: Promote the use of smart machine technology for higher leverage as a supplement to hiring peopleAnalysis by: Frances Karamouzis and Magnus Revang

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Active biometricsare scary

Our faces and voicesare our signatures

Passwordsare annoying

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By YE18, customer digital assistants will recognize individuals by face and voice across channels and partners

7CIOs: Enable customer-led rules of engagement with an opt-in "pull approach" to avoid perceived privacy threatsAnalysis by: Adam Sarner

© 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.

Worries about system data will be dwarfed by concerns over personal behavioral and health data

Monitoring the Employee Another Step Toward Quantifying the "self"

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By 2018, 2 million employees will be required to wear health and fitness tracking devices as a condition of employment

8

IT leaders:Establish policies for gaining employee permission to share fitness data with wellness providersAnalysis by: Angela McIntyre, Sylvain Fabre, and Adrian Leow

© 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.

From Single Task Apps

To Complex Human

Interactions

The Post-Mobile/Post-App Era is Coming

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By 2020, smart agents will facilitate 40% of mobile interactions, and the post-app era will begin to dominate

9IT leaders:Evaluate virtual personal assistants (VPAs) for workforce productivityAssess security and privacy concerns for potential data leakage

Analysis by: Richard Marshall, Van Baker, Adrian Leow, Charles Smulders, Ray Valdes and Jason Wong

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Today: Stop Blaming Cloud

Security

Cloud service providersare more secure thanthe average enterprise

data center

Tomorrow: Start Growing Your

Cloud Security Responsibility

Customer errorsand security gapshave always been

THE key vulnerability

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Through 2020, 95% of cloud security failures will be the customer's fault10

IT leaders:Use cloud access security brokers to discover if your SaaS is exposing sensitive data internally or externally

Security Leaders:Do not assume that the security of small or regional cloud providers is as good as large or global cloud providers Analysis by: Jay Heiser

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The Future Is Ours