ZDC - general Introduction

Zero Defect ConsultantsZero Defect ConsultantsBuilding Systems for StabilityBuilding Systems for Stability

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OrganizationOrganization

• Zero Defect Consultants was formed in the year Zero Defect Consultants was formed in the year 2000 with the objective of consulting the 2000 with the objective of consulting the organisation to implement “Zero Defect” organisation to implement “Zero Defect” Management Systems Management Systems

• ZDC’s Aim- “Zero Defect”ZDC’s Aim- “Zero Defect”

• ZDC’s Faith- “In value added services”ZDC’s Faith- “In value added services”

• ZDC’s Motto- “Follow what we preach”ZDC’s Motto- “Follow what we preach”


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ProfileProfileOrganizationOrganization• Zero Defect has offices at multiple locations in Zero Defect has offices at multiple locations in

southern and Western India with head office at southern and Western India with head office at BengaluruBengaluru

• Has 20 Full time Consultants across all BranchesHas 20 Full time Consultants across all Branches

• Has more than 850 satisfied customersHas more than 850 satisfied customers

• It was the first ISO 9001-2000 Certified Quality It was the first ISO 9001-2000 Certified Quality Consultancy Organisation. Consultancy Organisation.

• Member of NBQP and Consultancy Development Member of NBQP and Consultancy Development Centre, an Autonomous Institution promoted by Centre, an Autonomous Institution promoted by DSIR, Ministry of Science & Technologies.DSIR, Ministry of Science & Technologies.


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Offerings :Offerings :• ZDC offers Consulting and training services to various

companies for their process improvements. We offer services on ISO9001, ISO/TS16949, ISO14001, OHSAS18001, ISO/IEC17025, ISO13485, ISO27001, ISO50001, ISO 15189, AS 9100, ISO22000, VDA, HACCP FIDI FAIM, CMMI, Six Sigma, TL9000, TPM, SPC, DOE, KANBAN, 5S, CE Marking, ISI Marking, Lean Manufacturing, Providing Quality Personnel, Providing Tailor made Trainings for personality developments etc. We also offer our services on conducting Employee Satisfaction and Customer Satisfaction Surveys, All types of business improvement/development programs as per organisation’s requirements and customer’s requirement checklists etc.

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Offerings: (contd…)Offerings: (contd…)• After Certification, services such as Post ISO9001, Post After Certification, services such as Post ISO9001, Post

TS16949 etc. for improvement or maintenanceTS16949 etc. for improvement or maintenance

• Turnkey Projects on Continuous Improvement, Quality Turnkey Projects on Continuous Improvement, Quality Improvements, implementation of Kaizen, 5S, DOE, SPC, Improvements, implementation of Kaizen, 5S, DOE, SPC, QC story, Lean Manufacturing, Six Sigma etc.QC story, Lean Manufacturing, Six Sigma etc.

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Our AimOur Aim

To achieve Zero Defect with total commitment in all the To achieve Zero Defect with total commitment in all the activities we do and make industries practice Total activities we do and make industries practice Total Quality Management with the real intent & ensure that Quality Management with the real intent & ensure that benefits are obtained in totality. benefits are obtained in totality.

Our VisionOur VisionTo provide all types of consultancy services related to To provide all types of consultancy services related to Quality Management, HR, Software Development, etc. Quality Management, HR, Software Development, etc. required by the various types of organization with a required by the various types of organization with a strong belief in Quality strong belief in Quality

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Our Quality Policy Our Quality Policy To be leaders in the market with continuous strive for To be leaders in the market with continuous strive for achieving customer satisfaction by developing the achieving customer satisfaction by developing the capability to provide services, to meet the changing capability to provide services, to meet the changing needs of the customer needs of the customer

Our Quality Objectives Our Quality Objectives To meet delivery schedule as committed To meet delivery schedule as committed

To achieve customer satisfactionTo achieve customer satisfaction

To add value in our primary servicesTo add value in our primary services

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TeamTeam

• Our team consists of industry professionals with Our team consists of industry professionals with proven expertise in implementing quality systems, proven expertise in implementing quality systems, bringing practitioner’s perspective into our services.bringing practitioner’s perspective into our services.

• We have more than 20000 man-days of consulting, We have more than 20000 man-days of consulting, 1000 man-days of training and 300 audit sessions 1000 man-days of training and 300 audit sessions to our credit.to our credit.

• Some of our consultant’s credentials include CQA, Some of our consultant’s credentials include CQA, ISO9001 lead auditor, IATF Qualified Lead Auditor, ISO9001 lead auditor, IATF Qualified Lead Auditor, Six Sigma Green Belt, Six Sigma Master Black Belt Six Sigma Green Belt, Six Sigma Master Black Belt etc.etc.

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Our Major CustomersOur Major Customers• RDC Concrete India Pvt. Ltd.RDC Concrete India Pvt. Ltd.

• AVS Ready Mix Concrete Products Pvt. Ltd.AVS Ready Mix Concrete Products Pvt. Ltd.

• Concorde Housing Corporation Concorde Housing Corporation

• AVS Constructions AVS Constructions

• Gravity Properties Pvt. Ltd.Gravity Properties Pvt. Ltd.

• Aditya Chitahary Constructions Aditya Chitahary Constructions

• Confident GroupConfident Group

• Kristal GroupKristal Group

• Oceanus Dwellig(p) Ltd,Oceanus Dwellig(p) Ltd,

• Universal Sales CorporationUniversal Sales Corporation

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Our Major CustomersOur Major Customers• Electronic Test & Development Centre [ETDC]Electronic Test & Development Centre [ETDC]

• Steel Authority of India Ltd. ( S A I L )Steel Authority of India Ltd. ( S A I L )

• Hindustan Aeronautics Ltd. ( H A L )Hindustan Aeronautics Ltd. ( H A L )

• National Productivity Council. (NPC)National Productivity Council. (NPC)

• Hindustan Machine Tools Ltd. ( H M T )Hindustan Machine Tools Ltd. ( H M T )• Centre for Development of Advanced Computing (C-DAC)Centre for Development of Advanced Computing (C-DAC)

• Centre for Electronic Test Engineering [CETE]Centre for Electronic Test Engineering [CETE]

• Controllerate of Quality Assurance [CQAL]Controllerate of Quality Assurance [CQAL]

• Ship Building Centre VishakapattanamShip Building Centre Vishakapattanam

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Our Major Customers - Contd..Our Major Customers - Contd..• Defense Institute of Quality Assurance [DIQA]Defense Institute of Quality Assurance [DIQA]

• HLL Lifecare Ltd.HLL Lifecare Ltd.

• Indian Seamless Steel Ltd. [ISSL]Indian Seamless Steel Ltd. [ISSL]

• Hewlett Packard ( H P)Hewlett Packard ( H P)

• Reliance Industries Ltd.Reliance Industries Ltd.

• Titan Industries Ltd.Titan Industries Ltd.

• Aisin NTTF Pvt. Ltd.Aisin NTTF Pvt. Ltd.

• ITC Ltd. (CIGFIL Ltd.)ITC Ltd. (CIGFIL Ltd.)

• NTTF Industries LTD.NTTF Industries LTD.

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Our Major Customers - Contd..Our Major Customers - Contd..• WIPRO Ltd.WIPRO Ltd.

• Panacea Medical technologies Pvt. Ltd.Panacea Medical technologies Pvt. Ltd.

• V-Care Medical Systems Pvt. Ltd.V-Care Medical Systems Pvt. Ltd.

• Internationa Stones Pvt. Ltd.Internationa Stones Pvt. Ltd.

• Suparjith Engineering LtdSuparjith Engineering Ltd

• Mungi Group Mungi Group

• Palanpur Engineering Pvt. Ltd.Palanpur Engineering Pvt. Ltd.

• Echjay Industries Ltd.Echjay Industries Ltd.

• Stanzen Toyotetsu India Pvt. Ltd.Stanzen Toyotetsu India Pvt. Ltd.

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Our Major Customers - Contd..Our Major Customers - Contd..• Doha Training Centre DohaDoha Training Centre Doha

• Marbu Consulting WLL QatarMarbu Consulting WLL Qatar

• Hindustan Coca-Cola Beverages Ltd.Hindustan Coca-Cola Beverages Ltd.

• Annalakshmi Amrutham Food Pvt. Ltd.Annalakshmi Amrutham Food Pvt. Ltd.

• Adamya ChetanaAdamya Chetana

• Aditya Auto Products Pvt. Ltd.Aditya Auto Products Pvt. Ltd.

• Witzenmann India Pvt. Ltd.Witzenmann India Pvt. Ltd.

• Sartorious India Pvt. Ltd.Sartorious India Pvt. Ltd.

• Endurence Technologies LtdEndurence Technologies Ltd

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Our Major Customers - Contd..Our Major Customers - Contd..• Avasarala Technologies Pvt. Ltd. Avasarala Technologies Pvt. Ltd.

• Frontier Management CentreFrontier Management Centre

• Harita Seating Systems Ltd.Harita Seating Systems Ltd.

• Senapathy Whiteley Pvt. Ltd.Senapathy Whiteley Pvt. Ltd.

• Indian Oil Skytanking Pvt. Ltd.Indian Oil Skytanking Pvt. Ltd.

• Arkay Fabsteel systems Pvt. Ltd.Arkay Fabsteel systems Pvt. Ltd.

• SUD-Chemie India Pvt. Ltd.SUD-Chemie India Pvt. Ltd.

• Sterlite India Pvt. Ltd. [Vedantha Group]Sterlite India Pvt. Ltd. [Vedantha Group]

• And Many More…And Many More…

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Consulting ApproachConsulting Approach

☞ Conduct gap analysis.Conduct gap analysis.

☞ Develop implementation plan.Develop implementation plan.

☞ Implementation covering process documentation, review, Implementation covering process documentation, review, pilot, finalize, train and company wide implementationpilot, finalize, train and company wide implementation

☞ Conduct adequacy auditConduct adequacy audit

☞ Conduct Internal Auditors training and Compliance auditsConduct Internal Auditors training and Compliance audits

☞ Convene Management Review, and pre-certification auditConvene Management Review, and pre-certification audit

☞ Final certification audit co-ordinationFinal certification audit co-ordination

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Training MethodologyTraining Methodology

☞ AppropriateAppropriate blend of lecture.blend of lecture.

☞ Activities, games, workshops etc.Activities, games, workshops etc.

☞ Case examples.Case examples.

☞ Group exercises, and experience sharing.Group exercises, and experience sharing.

☞ Question and answer s Question and answer s

☞ Follow up and review will be carried out, if required Follow up and review will be carried out, if required after providing sufficient gap for implementationafter providing sufficient gap for implementation.

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Our Experience Our Experience ZDC has offered services to various Industrial Sectors such as Telecom, Software Development, Electronics, Printing, Packing, Engineering, Automobile, Steel, Power, Sericulture, Packers and Movers, Traders, Construction, Painting and Coating, Educational and Consultancy service etc.

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Our Experience Our Experience ZDC has offered services to various organisation in implementing Lean Manufacturing practices.

Also offered consultancy services in implementing Lean Manufacturing practices under Lean Manufacturing Competitiveness Scheme of National Productivity Council [NPC] to the cluster units like

1. Bangalore Machine Tools Manufacturers’ Lean Association [BMTMLA] and

2. Octo Electronic Cluster [CLIK]

We got “Best Performing Consultant Award” from NPC- Ministry of MSME Government of India under this Scheme

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Why Choose ZDC ? Why Choose ZDC ?

Only Zero Defect Consultants Offers Only Zero Defect Consultants Offers Implementation of all management systems under the same roof.

Implementation of systems, based on the standards and rich consulting experience.

Flexible tailor made approaches adopted depending on product, Technology, size, Type of business & organization.

Focus on continuous improvement through Quality Systems.

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Only ZDC Offers – Contd..Only ZDC Offers – Contd..Young team of rich experienced consultants in various types of industries with continuous strive for customer satisfaction

Benefit through the systems by meeting the intent of requirement with minimum paper work.

Competent and affordable pricing structure.

Robust design to obtain benefits through systems.

Emphasizes on Cultural change by building Team Work.

Total commitment given to customer are met.

List of Training topics are provided below for your reference.

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ProfileProfileSr. No. TOPIC DURATION

1Awareness on ISO9001, ISO14001, ISO18001[OHSAS], ISO13485, ISO27001, ISO/TS16949, ISO/IEC17025, AS9100 SA8000, VDA6.3, HACCP etc.

One/ Half day

2.Internal Auditors Training as per ISO9001, ISO14001, ISO18001[OHSAS], ISO13485, ISO27001, ISO/TS16949, ISO/IEC17025, AS9100, SA8000, VDA6.3, HACCP etc.

Two days

3 Advanced Product Quality Planning (APQP) One day4. Production Part Approval Process (PPAP) One day5. Failure Mode & Effect Analysis (FMEA) One day6. Measurement System Analysis (MSA) Two days7. Statistical Process Control (SPC) Two days8. Problem Solving Approach One day9. 7 QC Tools One day10. Continual Improvement One day11. Corrective and Preventive Actions [CAPA] Half day12. 5S [House Keeping] One day13. Design of Experiments [DOE] One day14. Analysis of Variance One day15. Mistake Proofing [Poka Yoke] Half day

Below are a some of the Trainings that we conduct.


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ProfileProfile16. Cost of Quality Half day

17. New (Modified) Seven QC Tools [M7 Tools] One day

18. Total Productive Maintenance Two day

19. Six Sigma Awareness Two days

20. Six Sigma Green Belt Four days

21. Statistical Tolerance Two days

22. Project Management Two days

23. Quantitative Process Management One day

24. Total Quality Management Three days

25. Training on development of Jishu Hozen (Autonomous Maintenance ) One day

26 Training on development of Kobetsu Kaizen in shop floor One day

27. KAIZEN One day

28. Just in Time [JIT] One day

29. KANBAN One day

30. TEIAN Suggestion System Two days


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ProfileProfile31. Training on development of Quality Maintenance One day

32. Training on development of Planned Maintenance One day

33. Awareness on Good Manufacturing Practices (GMP) One day

34 Supply Chain Management Two days

35. Benchmarking Half day

36. Interpersonal Skill One day

37. Time Management Half day

38. Motivational Skills Half day

39. Communicational Skills Half day

40. Team Work Half day

41. Leadership Skills Half day

42. Conflict Management Half day

43. Software Quality Management One day

44. Software SEI -CMM Two days

45. Software CMMI Two days


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ProfileProfile46. Machine Maintenance One day

47. Quality Function Deployment One day

48. Geometrical Dimensioning and Tolerance [GD&T] Two days

49. Measurement Uncertainty One day

50. Product, Process & System Audit One day

51 Value Engineering One day

52. Value Analysis One day

53. Value Steam Mapping One day

54. Vendor Management Skills Two days

54. Calibration Two days

55. Validation Two days

56. Overview of Lean Manufacturing One day

57. Cycle Time Reduction One day

58. Productivity Improvement One day

59. Waste Elimination (3 M & 7wastes ) One day

60. Purchase Management One day


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ProfileProfile61. Inventory Management One day

62. Personal Protective Equipment [PPE] One day

63. Industrial Safety Trainings One day

64. Lean Manufacturing Awareness along with lean tools Two days

65. Confidence Building One day

66. Conflict Management One day

67. Customer Relationship Management One day

68. Marketing One day

69. Performance Management One day

70. Staff Motivation One day

71. Successful Client Relationships One day

72. Change Management One day

73. Demand Management & Planning One day

74. Key Management Skills One day


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ProfileProfile75. Key Management Skills One day

76. Advanced Quality Systems Five days

77. Accountability and Ownership One day

78. Setting Objectives One day

79. Confined SpaceTraining – Safety Training One/ Half day

80. Heat Stress – Safety Training One/ Half day

81. Mobile Equipment – Safety Training One/ Half day

82. Lockout / Tag out (LOTO) – Safety Training One/ Half day

83. Chemical Handling Safety – Safety Training One/ Half day

84. Electrical Safety & Fall Protection – Safety Training One/ Half day

85. Working at Heights – Safety Training One/ Half day

You can also contact us for any training even though it is not included in the list.


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Contact at ZDCContact at ZDCNo.150, 12th Cross, 16th Main, No.150, 12th Cross, 16th Main, Sri Manjunatha Society, BTM Layout 1st Stage, Sri Manjunatha Society, BTM Layout 1st Stage, Bangalore – 560 029 IndiaBangalore – 560 029 India

☎ ☎ 91-080-26485708 Mobile – 9341262149 91-080-26485708 Mobile – 9341262149 E-Mail : E-Mail : [email protected] For more details visit us at: For more details visit us at: www.zdconsultants.in

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Thank YouThank You

mailto:[email protected]

http://www.zdconsultants.in/

Documents

ZDC - general Introduction