Zamtel Call Centre Tender PreBid Workshop 10 th March 2014
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Workshop Agenda Team Composition Opening Remarks By Supply
Chain Manager Tender Overview By Project Manager Prequalification
Criteria Technical responsiveness Checklist. Commercial
Requirements Questions from Bidders Closing Remarks form Supply
Chain manager
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Bidders Composition SAP Aspect Interactive intelligence NEC
Siemens Cisco Alcatel Lucent Intellicom Altitude Software Huawei
Genesyms Avaya
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The primary operational and business requirement for the
Contact Centre Platform is for a highly reliable and resilient
Telephony System to meet the current and future (i.e. five years
projection) Contact Center capacity requirements. system must be
future-proof to ensure that Zamtel continues to offer quality
contact center services even with change in technology of the Core
Network. Zamtel offers a wide range of services which include the
following: Mobile Voice and Data Telecommunications services Fixed
Voice and Data Telecommunications services (land line and ADSL)
Other Value-Added Services like Mobile Money Due to this diverse
range of Services offered by Zamtel, the Contact Centre System must
be flexible to enable agents handle different products. The
proposed contact center platform shall need to integrate to the
mobile network using Sigtran and to the Fixed network (Soft Switch)
using SIP Trunk. To ensure a reliability and resilience, the
contact center the proposed contact center platform must have N+1
redundancy (i.e. active/passive configuration) with automatic
fail-over between the active and passive nodes. System Overview
Team Composition
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Call Centre Road Map 1. The First Phase will focus on the Core
contact solution feature 2. The Second Phase will focus on the
Disaster recovery solution 3.The Third Phase will focus on the
Hosted call centre Solution and CRM Phase 1. Fit for Purpose call
centre Solution Phase 2. Disaster Recovery Site Phase 3. Hosted
call centre Solution/CRM
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System Architecture Team Composition
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Tender Overview Team Composition DESIGN SUPPLY INSTALLATION
& IMPLEMENTATION COMMISSIONING Of NEW VoIP TELEPHONY SYSTEM AND
CONTACT CENTRE SOLUTION
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CRITICAL!!!!!. The Final bid price should only encompass the
Current Requirements The Future requirements should be priced but
not included in the Final bid price The Bidder should have deployed
a similair solution in a Telecommunication environment Joint
Ventures will not be applicable but subcontracting Observe time
when delivering the tender document on the submission date as late
submissions will not be accepted Ensure all the documentation
requested for in the preliminary part of the tender document is
submitted in full as omission of one will mean an automatic
disqualification at prequalification stage
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Prequailification Criteria Team Composition Section II, Bid
Data Sheet Technical Specification SCC Payment terms and other
conditions of the contract
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Technical Responsiveness Checklist. Page 215 Technical
Responsiveness Checklist must be filled in by vendors and vendors
must state whether they comply or not to each item. When stating
TECHNICAL REASONS SUPPORTING COMPLIANCE, bidders must supply
correct cross references to supporting information in their
Technical Proposal for Zamtel. In addition to filling in this
technical Responsiveness Checklist, bidders must provide a
Technical proposal as part of their bid. The bidder must specify
where possible for each feature any limitation in the system in
terms of capacity, licensing and functionality, if any. Ensure that
all items that you have complied to and promised to provide in the
Technical responsive checklist, are included in the pricing.
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Grand Summary Cost Table. This consists of two items, the
Supply and Installation Costs and the Recurrent Costs. The two make
up the grand total or contract price. Supply and Installation Cost
Summary Table. This table must be used by the bidder to indicate
all the items that they will supply and implement to achieve
Operational Acceptance of the System. Bidders must add/subtract
items to this table to ensure that all items that the bidder has
indicated in the technical responsiveness are priced. Recurrent
Cost Summary Table. This table must be used by the bidder to
indicate any recurrent cost necessary for the operation of the
System. Bidders must add/subtract items according to their
solution. Recurrent Cost Sub-Tables(s). This table must be used by
the bidder to indicate all the recurrent costs that Zamtel is
expected to incur in the next 5 years. Projected 5 Year Costs. This
section has 6 tables that must be used by the bidder to indicate
the costs of licenses based on our projected 5 year growth. It also
has a table that shows the projected 5 year subscriber growth to
assist the bidders in scoping their solution and thus ensure that
they propose a solution that will accommodate our future growth
requirements. Commercial. Page 263