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©2018 RingCentral, Inc. Proprietary & Confidential.1
Zabbix for Global
UCaaS Company
Dmitry Shchemelinin, PhD
Yuri Ardulov
2 | © 2018 RingCentral, Inc. All rights reserved.
Zabbix@RingCentral
©2018 RingCentral, Inc. Proprietary & Confidential.3
Collaborative
Communications
Contact Center
Video & meetings
Cloud PBX
Team messaging
Open Platform
AnalyticsGlobal
User Experience2018 RingCentral,
RingCentral
Product
4 | © 2018 RingCentral, Inc. All rights reserved.
Our Journey
RingCentral
Office
2008Office for
Enterprise &
Video Meetings
Contact Center,
Team Messaging
& Open Platform
Collaborative
Communications
& Global Office 2014
2015
2016Analytics
& Quality of
Service
Collaborative
Meetings,
Collaborative
Contact Center
& Pulse
2017
2018
5 | © 2018 RingCentral, Inc. All rights reserved.
6 | © 2018 RingCentral, Inc. All rights reserved.
New technology?
7 | © 2018 RingCentral, Inc. All rights reserved.
8 | © 2018 RingCentral, Inc. All rights reserved.
KPIs
Main Time to Detect
(MTTD)
Acknowledge
Alert
Alert
Main Time to Communicate
(TTC)
Create
Ticket
Zabbix to JIRA
TAT
IMP Ticket
Created
JIRA Ticket
Created
Main Time to Restore
(MTTR)
Impact
End
Alert Created/Tests OK/Customer Confirmed
Tickets Resolved
9 | © 2018 RingCentral, Inc. All rights reserved.
2008
10 | © 2018 RingCentral, Inc. All rights reserved.
11 | © 2018 RingCentral, Inc. All rights reserved.
2018
12 | © 2018 RingCentral, Inc. All rights reserved.
Do-It-Yourself (DIY) Mentality
13 | © 2018 RingCentral, Inc. All rights reserved.
People do things differently
14 | © 2018 RingCentral, Inc. All rights reserved.
DCIM & CMDB
15 | © 2018 RingCentral, Inc. All rights reserved.
16 | © 2018 RingCentral, Inc. All rights reserved.
17 | © 2018 RingCentral, Inc. All rights reserved.
18 | © 2018 RingCentral, Inc. All rights reserved.
19 | © 2018 RingCentral, Inc. All rights reserved.
20 | © 2018 RingCentral, Inc. All rights reserved.
CMDB
21 | © 2018 RingCentral, Inc. All rights reserved.
Multilocation alert distributed system
22 | © 2018 RingCentral, Inc. All rights reserved.
MUP Features
1. Put host or group of hosts in maintenance mode
2. Setup maintenance timeframe
3. Add instance into monitoring
4. Remove instance from monitoring
5. Show/Hide host on NOC Console
6. Setup tag for monitoring version
7. Setup interfaces for the host
8. Adjust monitoring parameters
23 | © 2018 RingCentral, Inc. All rights reserved.
24 | © 2018 RingCentral, Inc. All rights reserved.
25 | © 2018 RingCentral, Inc. All rights reserved.
26 | © 2018 RingCentral, Inc. All rights reserved.
THANK YOU
27 | © 2018 RingCentral, Inc. All rights reserved.