Z-uP! Zero RDP Ultra Thin Client - Multi-PC

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Z-uP! Zero RDP Ultra Thin Client

User Manual

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Model No. Z-Up! Document Version V2.2 Date of Release 2018.09.28

Table of Contents INTRODUCTION ......................................................................................................................................... 4

FEATURES ................................................................................................................................................. 5

PACKAGE CONTENTS .............................................................................................................................. 6

APPLICATION ............................................................................................................................................ 6

HARDWARE SPECIFICATIONS ................................................................................................................. 7

RDP CONNECTIONSUPPORTED DISPLAY RESOLUTIONS–(Multi-Monitor Duplicate Mode) .................. 8

RDP CONNECTIONSUPPORTED DISPLAY RESOLUTIONS–(Dual Monitor Extended Mode) .................. 9

RDP CONNECTIONSUPPORTED DISPLAY RESOLUTIONS–(Single View Mode Only) ......................... 10

DEVICE OS (GUI Mode) SUPPORTED RESOLUTION ............................................................................. 11

MINIMUM SYSTEM REQUIREMENTS ...................................................................................................... 11

SUPPORTED OPERATING SYSTEMS. .................................................................................................... 12

DEVICE INSTALLATION - HARDWARE .................................................................................................... 12

Configuring Client Settings ......................................................................................................................... 14

Adding a new connection ........................................................................................................................ 14

Device Interface Overview ...................................................................................................................... 14

Configure Connection................................................................................................................................. 15

Add a New Connection ........................................................................................................................... 15

Edit & Delete Connection ........................................................................................................................ 15

Connection: General Settings & Rules ....................................................................................................... 15

Connection: Advanced Settings ................................................................................................................. 16

Local Features ........................................................................................................................................ 16

Configure RDP Resolution ...................................................................................................................... 16

Configure RDP Display ........................................................................................................................... 17

Use RD Gateway .................................................................................................................................... 17

Save Connection .................................................................................................................................... 17

Connect to host server ............................................................................................................................ 17

Connection Types ...................................................................................................................................... 18

Setup RDP Connection ........................................................................................................................... 19

Setup RDS Web Access Connection ...................................................................................................... 21

Setup the RD Gateway Connection ........................................................................................................ 22

Configuring Client Device Settings ............................................................................................................. 23

About ...................................................................................................................................................... 23

Information ............................................................................................................................................. 24

Settings .................................................................................................................................................. 25

Unlock Settings ................................................................................................................................... 25

Network Settings ................................................................................................................................. 26

Password Settings .............................................................................................................................. 27

Login Settings (Kiosk Mode) ................................................................................................................ 28

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Management ....................................................................................................................................... 29

Firmware Update ........................................................................................................................................30

Update and Restart now .........................................................................................................................30

Rollback Firmware ..................................................................................................................................31

Update from URL ....................................................................................................................................32

Latest firmware online detection and update notification .....................................................................32

Update from USB ...................................................................................................................................33

Certificates .................................................................................................................................................34

Import certificates from FTP ....................................................................................................................35

Import certificates from USB ...................................................................................................................35

VESA (BRACKET) MOUNTING .................................................................................................................36

Z-Up! TROUBLESHOOTING TIPS .............................................................................................................37

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INTRODUCTION

Z-Up! is a new generation SOC chipset named “Trigger VI”. It is an RDP base of zero clients

that permanently contains system software for booting the operating system from the network.

Applications come from the server as well. This is defined as an “Ultra-thin client”. Ultra-thin

clients are similar to a regular thin client, but there is no local storage or WOL (Wake on LAN).Also

known as an Ultra-Thin client, the Z-Up! client provides a VDI/RDP server-based computing model

in which the end user’s computing device has no local storage.

The server, which hosts the client’s OS and software applications, can be accessed via Wi-Fi or

Ethernet networking. Ultra-thin clients are used in a Virtual Desktop Infrastructure (VDI)

environment.

A better operation experience with the following benefits:

● Power usage can be as low as

1 of heavy client requirements

50

● Devices require less power than PC or thin clients

● Low cost, reliable solid-state hardware

● Ideal for classrooms, offices, call centers, kiosks, computer labs, and home

offices as well as SMB and government

● Efficient and secure means of delivering applications to end users

● Ethernet connection to the host server without distance limitations

● High security standard and easy to deploy, as well as simplified administration

● In a VDI environment, administrators can reduce the number of physical PCs or

blades and run multiple virtual PCs on server class hardware

● No need to install device drivers

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FEATURES

● The Z-Up! is designed specifically for the Windows VDI based solution

● Lower power consumption than other thin client solutions. Average of 95% power

reduction compared to a conventional PC workstation. Ideal for classrooms, call centers,

computer labs, home offices, libraries, and more

● No need to install device drivers on the host server

● RemoteFX hardware decoder

● H.264 hardware decoder (Windows Media Player)

● Full compliance with USB Spec Rev 1.1 & 2.0 / RDP or RemoteFX USB redirection

● 4x high-speed USB 2.0 ports for keyboard, mouse, and USB peripherals

● Compatible with 10/100/1000 Gigabit Base-T Ethernet network environment

● Ethernet connections (LAN or WAN) to the host server with distance free capabilities

● Simple plug-and-play setup

● Designed for Microsoft Remote Desktop Protocol

● Simplified administration

● Dual Display output (switchable in dual extended or duplicate mode)

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PACKAGE CONTENTS

● Z-Up!

● VESA (Bracket) Mounting Kit

● 3A/5V AC Power Adapter

● Screws x 4

● Quick Installation Guide

APPLICATION

Z-Up!

1. Four High-Speed USB Ports

2. AUX Stereo input/output (Microphone & Headphone)

3. AC Power Jack

4. Rollback firmware to factory button

5. VGA (DB-15) Port

6. HDMI–Type Video and Audio output

7. Giga LAN (RJ-45) Port

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HARDWARE SPECIFICATIONS

Connecting Interface RJ-45 Connector (Compatible with 10/100/1000 Gigabit Base-T Ethernet)

I/O Ports

1 x VGA Port –Type Video output (DB-15)

1 x HDMI Port –Type Video and Audio Output

4 x USB 2.0 Ports

1 x AUX Stereo Port for Audio Input and Output

1 x Power ON/OFF Button

1 x Power Jack

1 x Roll Back Firmware to Factory Button (Press button for 3 seconds then release to return firmware to factory default)

Product Dimensions 113.48 x 113.50 x 27.50 mm

Mount Kit Supports 100 x 100 (mm) VESA holes on monitor

Power Supply Input: 110V~240V AC/5V; Output: 3A

Power LED Blue LED indicates power on

ID Specifications

Top Cover Material: ABS

Top Cover Color: Black

Top Surface: Textured

Bottom Cover Material: ABS

Bottom Cover Color: Black

Bottom Surface: Textured

Product Weight Without mounting kit: Approx 217 g

Working Current ≦ 500mA

Operating Temperature 0°C- 45°C

Operating Humidity (Rh) <80% non-condensing

Storage Temperature -40°C ~70°C

Storage Humidity <80% non-condensing

Regulatory Compliances CE,FCC,KCC,VCCI,BSMI

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RDP CONNECTIONSUPPORTED DISPLAY RESOLUTIONS–(Multi-Monitor

Duplicate Mode)

Aspect Ratio

Resolution Auto Detected

Color Bits

16:9 1920x1080 32

16:9 1600x900 32

4:3 1600x1200 32

16:10 1680x1050 32

16:10 1440x900 32

4:3 1400x1050 32

16:9 1366x768 32

16:9 1360x768 32

5:4 1280x1024 32

4:3 1280x960 32

16:10 1280x800 32

15:9 1280x768 32

16:9 1280x720 32

4:3 1152x864 32

4:3 1024x768 32

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RDP CONNECTIONSUPPORTED DISPLAY RESOLUTIONS–(Dual Monitor

Extended Mode)

Aspect Ratio

Resolution Auto Detected

Color Bits

16:10 1680x1050 32

16:9 1600x900 32

16:10 1440x900 32

4:3 1400x1050 32

16:9 1366x768 32

16:9 1360x768 32

5:4 1280x1024 32

4:3 1280x960 32

16:10 1280x800 32

15:9 1280x768 32

16:9 1280x720 32

4:3 1152x864 32

4:3 1024x768 32

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RDP CONNECTIONSUPPORTED DISPLAY RESOLUTIONS–(Single View Mode

Only)

VGA Resolution

HDMI Resolution

Aspect Ratio

Color Bits

1920 x 1200 Not supported 16:10 32

1920 x 1080 1920 x 1080 16:9 32

1600x900 1600x900 16:9 32

1600x1200 1600x1200 4:3 32

1680x1050 1680x1050 16:10 32

1440x900 1440x900 16:10 32

1400x1050 1400x1050 4:3 32

1366x768 1366x768 16:9 32

1360x768 1360x768 16:9 32

1280x1024 1280x1024 5:4 32

1280x960 1280x960 4:3 32

1280x800 1280x800 16:10 32

1280x768 1280x768 15:9 32

1280x720 1280x720 16:9 32

1152x864 1152x864 4:3 32

1024x768 1024x768 4:3 32

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DEVICE OS (GUI Mode) SUPPORTED RESOLUTION Specifications: High: 1920x1080

Low: 1024x768

Monitor Display Rules:

Device will display in 1920x1080 if this resolution is supported in the user's monitor.

Device will display in 1920x1080 even if the user's monitor supports a higher resolution.

Device will display in 1024x768 if the user's monitor resolution support is lower than 1920x1080

MINIMUM SYSTEM REQUIREMENTS

● CPU – One of the following:

X64-based Intel Pentium, Intel quad core (i7, i5, i3), XEON, Intel dual core

Windows OS with RDP 8.0 or higher RDP versions

● RAM– The required RAM depends on the number of workstations and user launch applications needed:

4GB for 4 stations

6GB for 4 stations

8GB for 10 stations

Multi-core processor support

• Supports up to 4, 8, or higher multi-core processors; dual-core is less powered and therefore only 2 to 3

workstations can be supported.

Note: The client's performance and network connectivity will depend on the specifications of the host

server as well as network stability and bandwidth.

For optimal multimedia performance, we recommend the following CPUs:

● Dual-core processor: supports up to 3 stations under a low processing application.

● Quad-core processor: supports up to 6 stations under a low processing application.

● Core-i5 processor: supports up to 6 stations under a low processing application.

● Core-i7 processor: supports up to 6 or 10 stations under a low processing application.

● Intel Xeon E5-2680 v3 dual processor: supports up to 50 stations; runs 720p video in each of the

MULTI-PC- Z-Up! units.

For a demonstration of fifty MULTI-PC Z-Up! units connecting to one host server:50 clients connected with a resolution of

1360x768 playing 720p quality.

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SUPPORTED OPERATING SYSTEMS.

Session Host Virtual Host

● Windows 7 Ultimate/Enterprise/Professional with Windows SP1 or higher

● Windows 8 Ultimate/Enterprise/Professional

● Windows 8.1 Ultimate/Enterprise/Professional

● Windows 10 Enterprise/Professional/Education

● Windows Server 2012

● Windows Server 2012R2

● Windows Server 2016

● Windows Multipoint Server 2011

● Windows Multipoint Server 2012

DEVICE INSTALLATION - HARDWARE

Step 1

Connect a VGA cable, HDMI or both to connect a VGA or HDMI monitor to the Z-Up! and

turn on the monitor(s).

Connect a USB mouse and keyboard to the USB ports on the Z-Up!.

Prepare your Z-Up! for network connectivity by connecting the power adapter to your Z-

Up! and turn on the device using the toggle switch located on the top of the device.

Step 2

Connect your Z-Up! RJ-45 cable to an available Ethernet port on your router, hub, or

Ethernet network jack (sometimes referred to as a port or drop).

Step 3

Repeat steps 1 & 2 for the remaining Z-Up! models.

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Configuring Client Settings

These are the instructions and guidance for the MULTI-PC™ZeroRDP Ultra Thin Client boot GUI (ZeroRDP Mini-

OS) to configure advanced settings and customizations.

Adding a new connection Item Tab Setting Item Section

Advanced Settings Advanced Settings upon creating, editing a

connection Advanced Settings

Set up RDP Connection Adding an RDP Connection Setup RDP Connection

Setup RDS Web Access Connection Adding an RDS Web Access Connection Setup RDS Web Access Connection

Set up RD Gateway Connection Adding an RD Gateway Connection Setup RDS Web Access Connection

Connect to host Click connection on boot GUI Connecting to Host Server

Device Interface Overview

Interface Elements

Item No. Name Interface Description

1 About tab Click to get the legal/patents, trademarks, manufacturer, Z-Up! mini-OS versions (GUI), etc.

2 Information tab Click to retrieve information to verify the client information and status

3 Client Configuration tab Click to configure settings for client system settings

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Configure Connection

Add a New Connection Upon booting the device, click on “Add a New Connection”

Edit & Delete Connection Upon booting the device, click on “Edit or Delete”.

Connection: General Settings & Rules Here are the rules on how a user sets up the connection in the text fields below.

The text fields “Connection Name” and “IP address, Computer name” are required

Specify RDP port number, if different than default (e.g.:192.168.11.107:3381).

For Security: user can leave the “username” and “password” text fields blank.

Once the user has connected, they will be prompted for their username/password for connection

(If the username and password fields are left blank).

Click “Save Password “to save the password. The password function will be uncheck and cancel

when the user gets into the edit the connection screen.

If the user is on a domain, use Domain Controller\Domain User (e.g. Domain\User).

Click “Save Connection” to complete the connection creating.

Click “Advanced Settings”, if the user needs to set further configures.

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Connection: Advanced Settings

Local Features Attach or detach by clicking the following check box:

Audio: Enable the device’s internal audio output, (Enabled by default).

Microphone: Enable the device’s internal audio input, (Enabled by default).

USB Devices: Enable the external USB peripheral ports e.g.: USB Camera, (enabled by default).

H.264: Enable H.264, provides higher quality video using less network traffic (uses more CPU or GPU resources from host).

Note: It doesn’t support H.264 if user chooses Extend mode.

Requirements: Windows Media Player and Remote Desktop 8.0 or higher installed on host server.

Network Level Authentication: Uncheck the “Network Level Authentication” it will allow the user to login into the Windows screen to enter the

credentials.

Configure RDP Resolution Device will auto detect and read monitor EDID to fit the monitor recommended screen resolution when the client has remote access to the host

server, or the user can specify resolutions manually.

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Configure RDP Display Mirror: Allows the user to duplicate their display on both the HDMI and VGA screens. Max resolution: 1920x1080.

Auto-Detect: The larger resolution will be auto selected if both the HDMI and VGA are connected.

These resolutions can be manually selected: 1920x1080 / 1280x1024 / 1024x768

Two monitors with same resolution are recommended.

Extended: Allows the user to use more than one monitor, expanding their desktop to a secondary screen. Max resolution: 1680x1050.

Auto-Detect: The larger resolution will be auto selected.

These resolutions for HDMI and VGA can be manually selected: 1680x1050 / 1280x1024 / 1024x768

Primary: Select either the HDMI or VGA to be the primary display. The default primary display is HDMI.

Use RD Gateway Check this function if you are connecting to a Remote Desktop Gateway Connection. This enables users to connect to remote computers on a

corporate network on any external or internal computer or device. They will authenticate with the RD Gateway server and pass-through connection

to the FQDN of the computer they wish to connect to. For more information please refer to the section: “Setup RD Gateway Connection” on Page

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Save Connection User can click “Save connection” to finish setting up the connection. User can also click “Advanced Settings” If user needs to set the further

configures

Connect to host server Click “Connect” to begin the connection process.

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Connection Types

There are three different connection types for a remote user to choose from to gain remote access to the host server.

These services are supported in Windows® Remote Desktop Protocol, below are the descriptions for RDP, RDS Web, and RDS Gateway

connections.

RDP:

Connected by a user to a standard “Remote Desktop Protocol”. The remote user needs to get authorization from the host server or administrator.

Requirements to connect are the host IP address (LAN or WAN) or computer name (LAN only), username, password, domain name (if available)

for the corresponding host server before a remote user login can be established.

RDS Web Access (Remote Desktop Service):

Connection by a user to a standard “Remote Desktop Service”, remote user needs to get authorization from the RDS Domain Controller.

Requirements to connect are the Remote Desktop Web Access (https URL only), username, password, and domain name for the corresponding

RDS Domain Controller before a remote user login can be established. Remote App allows a user to use applications on the host server that have

been published by the server administrator to allow them to use specific applications without logging onto a full desktop interface. Applications can

use the full screen. This helps with server resources and security as the user does not access the full desktop.

RD Gateway:

Connection by a user to a standard “Remote Desktop Protocol “and “Remote Desktop Service “with RD Gateway environment. The remote user

needs to get authorization from the Gateway and Domain Controller. Requirements are the RD Gateway Name, computer name (FQDN),

username, password, and domain name for the corresponding host server before a remote user login can be established.

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Setup RDP Connection 1. Click “Add a New Connection”. The user will be prompted for the administrator password.

2. Type in the connection name, this can be customized to whatever the user wants it to be. Type in the internal or external IP address,

username, password, and domain (if available) into the fields.

Note: The user can use the FQDN (Computer Name) of the host instead of the IP address if they are connecting internally (Local Area Network).

Then click “Save Connection” to complete creating the connection, or click “Advanced Settings”, if the user needs to set further configures.

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Click “Save” or “Back” return to the connection screen.

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Setup RDS Web Access Connection 1. Click “Add a New Connection”. The user will be prompted for the administrator password.

2. Type in the RDS https URL, username, password, and domain name. Then click “Save Connection” to return to the connection screen GUI.

3. Click “Connect” to login to the Remote Desktop Web Access page.

4. The user can click the application in any folder or any application to choose when the Remote App is launched.

Note: The remote user can only get authorization to launch the restricted applications that are published to them by the server administrator. The

Remote Applications are published and established by the server administrator.

Icons and Functions on the RD Web Access page

Return to the Connection screen

Folder

Up – Back to main folder

Information

RD Web Access URL

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Setup the RD Gateway Connection 1. Click “Add a New Connection”. The user will be prompted for the administrator password.

2. Type in the FQDN (computer name), user name, password, and domain name. Then click “Next” to configure the RD gateway settings.

3. Check “Use RD Gateway” and type the gateway name in the “Enter Gateway Server Name” text field, then click “Save Connection” to

establish your gateway connection.

Use alternate credentials for RD Gateway

1. Click on “Use Alternate Credentials for RD Gateway” if the username and password to the RD Gateway are different than the username and

password to connect to the Remote Server.

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Configuring Client Device Settings

Click the setting icon to go to the device configurations. There are three tabs “About”, “Information”, and “Settings”.

Here the user can get information and configure the client device.

About User can get the legal/patents, trademarks, manufacturer, and MULTI-PC ultra-thin OS versions (GUI) info from the “About” tab.

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Information User can get any of this device’s information under the “Information” tab, below is the status and information.

● Device Name: Displays which model is currently in use.

● Model Number: Displays the model number on this device, each device has its own unique model number.

● Firmware version: Firmware version currently installed on the device.

● MAC Address: Displays the MAC address on this device, each device has its own unique MAC address.

● Network IP: Displays the client IP address on this device, each device has its own IP address from the DHCP or Static IP settings.

● Network Activity: Detects whether there is a connection to the network or if more troubleshooting is required.

● IP Conflict: A duplicate IP address has been found on the network preventing connectivity to this device.

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Settings Configure the device settings for the network, password, login, management, firmware update and certificates.

Below are the instructions for the “Settings” tab.

Unlock Settings Enter the administrator password to unlock and go to the “Settings” tab. The user needs to enter the password in the text field to unlock and click

“Submit” to gain access to the “Settings” tab.

Note: The default password is “password”; the administrator can modify and configure the password under “Password Settings”.

The user can make changes to the device settings or discard settings and back to GUI main page.

Click “Save” or “Cancel” to save or discard changes and lock this device.

Save: User can save the changes for the device configuration for one function at a time. It will prompt the message “The settings have

been saved”

Cancel: User can cancel and discard the settings to go back to the previous settings. The user can also click “back” to return to configure

other settings.

Save & Exit: The user can save the changes for all of the device configurations and return to the connection screen.

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Network Settings Configure the device IP address by DHCP or Static IP address.

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Password Settings

Enable and Disable the client password protection:

Uncheck “Enable password” to disable the client password protection, (“Enable password” is selected as the factory default setting).

Change password:

Follow the steps below to modify the password in “Password Settings”.

Step1. Enter the current password in the text field.

Note: The password is “password” by factory default settings.

Step2. Enter your new password in the “New password” text field.

Step3. Confirm password: Re-enter your new password in the “Confirm password” text field and click “Change Password” to complete the

process of changing your password.

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Login Settings (Kiosk Mode) The client user can configure this function so that the client is automatically logged into the session host every time the device is powered on.

Step1. Check “Enable automatic login” to enable the auto login settings.

Note: This setting is unchecked and set by factory default.

Step2. Click “Add an auto login connection" to enable user to edit the "Edit Auto Login Connection".

Step3. Click “Cancel” to return to the client configuration page. Click “Save” or “Save & Exit” to save the auto login settings.

The user needs to enter the session host credentials, IP address or hostname (LAN), username, password, and domain (if available) in the

required text fields, then click “save connection” to finish the auto login settings (the settings will be confirmed upon a restart of the device).

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Management Check the “Administrator credentials required to add, edit, or delete connections “to require users to enter the administrator

password every time the user adds, edits, or deletes connections

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Firmware Update The user can choose to download the latest firmware version through a web URL or from a USB flash drive,

instructions to download the latest firmware from a URL or USB are below, the user can choose for the

device to update the firmware automatically from the URL upon boot or manually update the device from

“Firmware Update” in settings using either “Update from URL” or “Update from USB”.

Update and Restart now Once the user is ready to update, click “Update and Restart Now”. The device OS will restart and update to

the latest firmware version.

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Rollback Firmware The user can choose to roll back to the previous or current firmware version.

Caution: If the user updates the firmware two times consecutively, the user will not be able to roll back to a previous firmware version on the

device until a new firmware version is available. The device will only store two firmware versions at one time, the current version and previous

version, for rolling back firmware. If the device is updated twice then both firmware versions will be the same.

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Update from URL

Latest firmware online detection and update notification The client user can upgrade the device firmware versions to the latest version through online update from the website over the server URL. Refer

to the steps below to configure this function.

Automatically update the device firmware on start from the above location

Client firmware will upgrade “automatically” when this function is checked. Click the check box next to “Automatically update device firmware on

start from the above location to enable the client firmware auto update function. This function will automatically upgrade the device firmware version

to the latest version without notification. Firmware will finish updating the next time the device is restarted.

Note: Device will auto detect if the device’s current version is the latest. If the device’s current firmware version is older than the latest website

version, then it will initiate the firmware auto upgrade process while the device is powered on.

Notify user to deny or permit the firmware update

Click the box for “Notify the user to deny or permit the firmware update” to notify the client user to deny or permit the firmware upgrade process.

This function will require the user to click “OK” to initiate the firmware upgrade process the next time the device is powered on.

Note: If the option to notify the user is unchecked, the device will update the firmware automatically without notifying the user.

Note: The device will auto detect to check if the device’s current firmware version is the latest. If the device’s firmware version is already on the

latest version the user will not be notified. If a newer firmware version is available, the user will receive the following message.

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Update from USB The user can choose to download and manually update the firmware on the device.

Step 1: Prepare a USB thumb drive (must be using the FAT32 file system), then plug-in the thumb drive to the computer.

Step 2: Add a new folder and change the folder name to “zRDP_Firmware”

Step 3: Download the latest firmware version from our website

Step 4: Copy and paste the image file onto the thumb drive in the folder “zRDP_Firmware”

Step 5: Power on the device and click the gear icon to enter the device configuration

Step 6: Click “Settings” and enter the administrator password then click “Submit”

Step 7: Click “Firmware Update” and click “Update from USB”

Step 8: Click “Update and restart now”

Note: The device will send a prompt to verify whether or not to restart the device and update the firmware now or click “back” to cancel the update

process.

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Certificates This function is adaptive for the RD Gateway connection. Import the CA file before completing the user

setup for the RD Gateway connection. The user can choose to import the certificates from either the FTP

or a USB flash drive.

Below are the instructions for importing and removing certificates:

Import: Click to import the certificate file either via FTP or USB thumb drive

Note: Supports .cer and .pfx file format for certificates

Certificate information: Once a certificate has been imported, the information will be located under

“Certificate Information”. This will show the certificate issuer and how long the certificate is valid.

Delete: Highlight the certificate you wish to remove from the device and click “Delete”.

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Import certificates from FTP The user will need to input the FTP link into the text field to import certificate file.

Import certificates from USB Step 1: Prepare a USB thumb drive (must be using the FAT32 file system), then plug-in the thumb drive to the computer.

Step 2: Copy and paste the certificate file to the flash drive (this can be in the main folder of the flash drive or in a separate folder)

Note: The main folder of the USB thumb drive is also referred to as the root folder

Step 3: Insert the thumb drive into the device and then choose “Certificates from USB” and type out the path to the certificate file

Note: The thumb drive is under 0:/ by default Ex. 0:/certificate path\abc.cer

Step 4: Click on “Import” to import the certificate file from the USB thumb drive

Step 5: Click “Save & Exit”

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VESA (BRACKET) MOUNTING

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Z-Up! TROUBLESHOOTING TIPS

Error message Caused by Description

#Connect_Server_Fail

Environment

Connect_Server_Fail:

Ex: TLS transaction fail, change the security settings

in Windows RDP to: not to Negotiate or SSL in

Session host GPO.Please check the Windows host

environment. The server maybe shutting down. Also

check the network connectivity on the host server.

#Access Denied (Server authentication failure)

Environment

&

Behavior

Shows an error message when the user types the

wrong username or password. The IP address of the

server is correct, but the credentials are invalid. Check

the username and password and try again.

#RDP version error

#RDP configuration error

Environment

Shows an error message when the server doesn’t

send the RemoteFX package to the client:

1. RemoteFX is not installed or configured on this host

server. RemoteFX needs to be enabled in the session

host Group Policy settings.

Solution: Check that the RemoteFX policies are enabled in

Group Policy and that the Host is on at least RDP

Version 8.0

#RDP error Environment This error is caused by a server or network change.

#Unexplained error

Environment

This error is caused on the server side to unlink or

disconnect the client connection.

For example: There is a packet loss between the

client and the host server.

Solution: Check the network environment or the host

server connectivity.

#Wrong IP Destination

Behavior

1. The client’s connection to the host server IP is not

the same IP address as the host server.

2. The client’s connection to the host server IP format

is incorrect.

Solution: Verify the correct IP address of the host

server and try connecting again.

#No IP Found

Environment

The DHCP server is not sending an assigned IP

address to the client.

Solution: Check the network environment, cabling, or

that DHCP is enabled on the DHCP server or router.

#NET Link down Environment

1. The Ethernet cable is not plugged into the client

completely.

2. Ethernet cable or some internal network issue may

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be causing the client to not communicate with host.

3. The Ethernet cable is defective.

Solution: Test the cable with another device or switch

to another cable. Also check the network environment

for any issues.

#IP Conflict

Environment

&

Behavior

1. The DHCP server has sent the same IP address as

a client on the same network.

2. Two or more clients are using the same IP address

on the network settings.

Solution: Check if the network is using a Static IP

configuration. Check any devices in the network

environment to see if they have the same IP address.

#Auto login failed

Configuration

error

1. The client configuration is setup incorrectly Ex: Typed the incorrect computer name, IP address,

user name, password, or domain in the

"Auto log-in" text field. Solution: Check with the System Administrator

#Auto update failed

Environment

1. The client is unable to connect to the Web server

when the user is running an update using “Update from

URL”

Solution: Check internet connectivity. Contact the

device manufacturer.

#RDP error Environment

&

Behavior

Other errors. Solution: Contact Administrator or Device

Manufacturer.

Documents

Z-uP! Zero RDP Ultra Thin Client - Multi-PC