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1 1 Welcome Welcome Title: Title: Quality of work life and organizational Quality of work life and organizational performance: Empirical evidence from performance: Empirical evidence from Dhaka Export Processing Zone (DEPZ) Dhaka Export Processing Zone (DEPZ) Authors: MD. ZOHURUL ISLAM Dr. SUNUNTA SIENGTHAI

Z. Islam - Quality of work life and organizational …...Measurement QWL Company Health & Safety Policy Free Working Lunch Transport Facilities Maternal Leave With Salary Training

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Page 1: Z. Islam - Quality of work life and organizational …...Measurement QWL Company Health & Safety Policy Free Working Lunch Transport Facilities Maternal Leave With Salary Training

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WelcomeWelcome

Title:Title:

Quality of work life and organizational Quality of work life and organizational performance: Empirical evidence from performance: Empirical evidence from Dhaka Export Processing Zone (DEPZ)Dhaka Export Processing Zone (DEPZ)

Authors: MD. ZOHURUL ISLAM

Dr. SUNUNTA SIENGTHAI

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Background: Background: Dhaka Export Processing Dhaka Export Processing ZoneZone

Definition of QWLDefinition of QWLMethodMethodResultsResultsRecommendationsRecommendationsLimitationLimitation

Structure of PresentationStructure of Presentation

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Back groundBack ground--DEPZDEPZ

Second EPZ in BDSecond EPZ in BDEstbEstb. 1993. 1993Manpower: 75769Manpower: 75769Female:64%Female:64%Male:36%Male:36%

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QWL DefinitionQWL Definition

““a process by which an a process by which an organization responds to employee organization responds to employee needs by developing mechanisms needs by developing mechanisms to allow them to share fully in to allow them to share fully in making the decisions that design making the decisions that design their lives at worktheir lives at work”” -- Robbins Robbins (1989)(1989)

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QWL definition QWL definition ……ContCont’’dd

QWL includes job security, job satisfaction, QWL includes job security, job satisfaction, better reward system, employee benefits, better reward system, employee benefits, employee involvement and organizational employee involvement and organizational performance.performance.

For this study, QWL is defined as the favorable For this study, QWL is defined as the favorable working conditions and environment of working conditions and environment of employees benefits, employeesemployees benefits, employees’’ welfare and welfare and management attitudes towards operational management attitudes towards operational workers as well as employees in generalworkers as well as employees in general

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Minimum monthly Minimum monthly wageswages

22502250--2500/=2500/=US$45US$45--5050SemiSemi--skilledskilled

17501750--1900/=1900/=US$35US$35--3838UnskilledUnskilled

29002900--3150/=3150/=US$58US$58--6363SkilledSkilled

1100/=1100/=US$22US$22ApprenticeApprentice

Source: BEPZA, Zohir (2007)

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Purpose of this Purpose of this studystudy

This study identifies factors that are This study identifies factors that are associated with employeesassociated with employees’’ job job satisfaction and Quality of Work Life of satisfaction and Quality of Work Life of Dhaka Export Processing Zone for Dhaka Export Processing Zone for organizational performance organizational performance

To identify the relationship between QWL To identify the relationship between QWL and employee satisfaction as well as QWL and employee satisfaction as well as QWL and organizational performance. and organizational performance.

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Research Research HypothesesHypotheses

H1:OP={QWL, JS, WAGPOL, H1:OP={QWL, JS, WAGPOL, COMPOL, UNION}COMPOL, UNION}

H2:JS={QWL, OP, H2:JS={QWL, OP, WAGPOL,COMPOL, UNION}WAGPOL,COMPOL, UNION}

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Research MethodResearch Method

Survey: StrategySurvey: Strategy

DEPZ

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QWL QWL MeasurementMeasurement

Employee job satisfactionEmployee job satisfactionWage policyWage policyCompany policiesCompany policiesunionunion

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MeasurementMeasurement……OPOP

Quit From JobQuit From JobOvertime BenefitsOvertime BenefitsProfit BenefitsProfit BenefitsAttendance BonusAttendance BonusProduction BonusProduction BonusYearly Wage IncrementYearly Wage Increment

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Measurement Measurement QWLQWL

Company Health & Safety PolicyCompany Health & Safety PolicyFree Working LunchFree Working LunchTransport FacilitiesTransport FacilitiesMaternal Leave With SalaryMaternal Leave With SalaryTraining ProgramTraining ProgramLeave Availability Leave Availability Living With FamilyLiving With FamilyLiving Accommodation By OrganizationLiving Accommodation By OrganizationLiving In Hired HouseLiving In Hired HouseHealth & hygienic living accommodationHealth & hygienic living accommodation

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Job Job satisfactionsatisfaction

Job Safety & SecurityJob Safety & SecurityNot Afraid For Losing JobNot Afraid For Losing JobSatisfied With Provident FundSatisfied With Provident FundSupportive SupervisorSupportive SupervisorSatisfied With OrientationSatisfied With OrientationRight For Voice To the Top mgt.Right For Voice To the Top mgt.Satisfied With Work Related Satisfied With Work Related TechnologyTechnology

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MeasurementMeasurementWage PolicyWage PolicyWage Link With Knowledge, Skill & AbilityWage Link With Knowledge, Skill & AbilityWage Determined By Market RatesWage Determined By Market RatesPerformance Evaluated & RewardedPerformance Evaluated & RewardedSatisfaction with performance related paySatisfaction with performance related pay

Company PoliciesCompany PoliciesDuty & Responsibility Is ClearDuty & Responsibility Is ClearWorker Aware Of Company PolicyWorker Aware Of Company PolicyClear Work DirectionClear Work DirectionWorkers are punished for mistakesWorkers are punished for mistakes

UnionUnionLabor Union MemberLabor Union MemberWorker association is part of managementWorker association is part of management

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ReliabilityReliability

0.43910.439144Wage policyWage policy0.27130.271322UnionUnion0.81850.81853333OverallOverall

0.34690.346966Organizational Organizational performanceperformance

0.33360.33361010QWLQWL0.66980.669877Job satisfactionJob satisfaction0.58250.582544Company policyCompany policy

CronbachCronbach’’ssAlphaAlpha

itemsitemsFactorsFactors

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Finding ProfileFinding Profile

37.0%37.0%8080Service length (2yrs.)Service length (2yrs.)

63.4%63.4%137137Org. type AOrg. type A

42.6%42.6%9292Age (20Age (20--24)24)

58.8%58.8%127127Gate advertisementGate advertisement

94.4%94.4%204204Appointment letterAppointment letter

16.2%16.2%3535HelperHelper

36.2%36.2%7878OperatorOperator

37%37%7979FemaleFemale

63%63%137137MaleMale

PercentagePercentageNumberNumber

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Regression Regression ResultsResults

.000.000.559.559.569.569.754.754

Sig.Sig.Adjusted Adjusted RR--sq.sq.

RR--squaresquare

RR

Ho1:OP = f {QWL, JS, WAGPOL, COMPOL, Union}

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CoefficientCoefficient

.126.126--1.5371.537--.086.086QWLQWL

.007.0072.7442.744.157.157COMPOLCOMPOL

.448.448.760.760Const.Const.

.000.0006.4296.429.400.400JSJS

.000.0005.6165.616.337.337WAGPOLWAGPOL

.013.0132.5132.513.119.119UNIONUNION

Sig.Sig.ttBetaBetaFactorFactor

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Regression Regression ResultResult

Ho2: JS = f{QWL, OP, WAGPOL, COMPOL, UNION}

.000.000.546.546.557.557.746.746

Sig.Sig.Adjusted Adjusted RR--sq.sq.

RR--squaresquareRR

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CoefficientCoefficient

.000.0006.4296.429.411.411OPOP

.000.0004.0794.079.231.231COMPOLCOMPOL

.003.0032.9582.958Const.Const.

.011.0112.5812.581.144.144QWLQWL

.057.0571.9161.916.124.124WAGPOLWAGPOL

.418.418.811.811.040.040UNIONUNION

Sig.Sig.ttBetaBetaFactorFactor

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RecommendationsRecommendations

Dialogue culture to be introducedDialogue culture to be introducedLegal aspect and social complianceLegal aspect and social complianceAppointment letter to be issued in all levelAppointment letter to be issued in all levelPaternal leave to be introducedPaternal leave to be introducedTransport & housing facility to be Transport & housing facility to be enhancedenhancedLabor management supportive relationshipLabor management supportive relationshipLess over time, off day enjoying facility to Less over time, off day enjoying facility to be introduced.be introduced.

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LimitationsLimitations

TimeTimeSmall number sample sizeSmall number sample sizeSpot of interviewSpot of interviewMan respondents were moreMan respondents were moreLess understanding of QWLLess understanding of QWLAuthority supportAuthority supportComparative studyComparative study……and data is and data is requiredrequired

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Unrest outside EPZUnrest outside EPZ……may affect may affect EPZEPZ

Because of irregular salaries, Because of irregular salaries, Demanding increase salaries,Demanding increase salaries,Happened on 28Happened on 28thth June, 2009.June, 2009.

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Thank You AllThank You All