Strategic Purchasing Division Operation Contracts Cost Reduction

Friday March 13, 2009

Yvette SmithSr. Procurement Specialist

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PRE-PROPOSAL AGENDAENTERPRISE APPLICATION SUPPORT SERVICES

I. Opening Remarks                                  Yvette Smith / SPD

II. Disclaimer Statement                            Yvette Smith

III.   Office of  Business Opportunity           COH OBO

IV.   Instructions to Proposers                       Yvette Smith

V.    Project Scope and Overview                   Reenie Askew/HITS

VI.  Questions/Answers                                  Vendors/Subject Experts

VII.  Closing Remarks                                       Yvette Smith

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Round Table Introductions

Sign in Sheet

No Contact/Quiet Period

Questions

I. OPENING REMARKS

Yvette Smith

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This document serves to aid interested Vendors doing business with theCity of Houston. This document does not constitute legal advice or bindthe City of Houston in any manner. Anything stated at this pre-proposalconference is not intended to change any terms and/or conditions stated inthe advertised solicitation document. Any authorized changes will be madein writing in the form of a letter of clarification issued by the StrategicProcurement Division.

II. DISCLAIMER

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1. Hire Houston First 2. Pay or Play3. MWBE Goal‐ 24%

Office of Business Opportunity Website:www.houstontx.gov/obo

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OBO Staff

III. OFFICE OF BUSINESS OPPORTUNITY

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IV. INSTRUCTIONS TO PROPOSERS

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Yvette Smith

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Submittal Instructions & Contents Number of Copies: Submit eleven (11) hard copies of your

Submission, for one (1) of the eleven (11) hard copies, please include one (1) printed copy of the O ff e r & S u b m i t t a l F o r m ( E x h i b i t 1 - A ) , n o t a r i z e d a n d signed inORIGINAL BLUE WET INK and marked as original.

Also, add an additional eleven (11) electronic thumb drivessubmitted in a sealed envelope clearly labeled Enterprise Application Services RFQ No. S72-Q26333.

Include PRICE PROPOSAL in a separate sealed envelope

Send the RFQ documents to:City Secretary’s OfficeCity Hall Annex, Public Level900 Bagby StreetHouston, Texas 77002

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Statement of InterestStatement of Interest: Respondent must submit a statement of interest that indicatesthe Respondents’ interest in providing the requested services to the City. The Cityintent of this solicitation is to enter into a new agreement with one or more qualifiedManaged Service Providers for the provision of all services relating to providingapplication support services.

Respondent(s) must specify in the Statement of Interest, one or more servicecategory(s) that Respondent(s) wants to be considered for. In addition, Respondentsbidding for more than one service must submit a complete response qualificationpackage, per service category, to include Part IV, 2.0 (Submission Requirements),Sections 2.3-2.13. Respondent must complete all applicable sections of the responseas outlined per each service category to be considered.

Listed below are the service categories to be considered for:

SAP SupportEnterprise Application Support ServicesData and Reporting Support ServicesProject Execution and Operational Support Services

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Proposal Content Requirements:

1.0 Cover Letter

2.0 Statement of Interest

3.0 Offer and Submittal Form (EXHIBIT I-A)

4.0 Qualifications (List of Subcontractors EXHIBIT I-C)

5.0 Company/Personnel Experience (Include Client References EXHIBIT I-B)

6.0 Service Model

7.0 MWBE Forms (EXHIBIT II)

8.0 Financials (Submit in a separate sealed envelope marked FINANCIALS)

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Proposal Content Requirements (Continued):

9.0 Fair Campaign Ordinance Form “A” (EXHIBIT III)

10.0 Affidavit of Ownership or Control (EXHIBIT IV)

11.0 Anti-Collusion Statement (EXHIBIT V)

12.0 Statement of Residency (EXHIBIT VI)

13.0 Conflict of Interest Questionnaire (EXHIBIT VII)

14.0 Rate Proposal (EXHIBIT VIII, submit in a separate sealed envelope)

Required forms are available at the City of Houston Strategic Procurement Forms website: http://purchasing.houstontx.gov/forms.shtml

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Evaluation and Selection Process:

Proposals will be evaluated on the basis of the following criteria.

Responsiveness of Proposal Pass/Fail

Qualifications 25 Points

Specialized Experience 25 Points

Quality of Service Model 40 Points

MWBE Plan Pass/Fail

Financial Stability Pass/Fail

Price (Rate Proposal) 10 Points

Total 100

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V. PROJECT SCOPE AND OVERVIEW

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HITSReenie Askew

Houston Information Technology Services

Enterprise Application ServicesLeadership Team

Enterprise Applications Services

Reenie AskewDeputy CIO

ERP TeamSindhu Menon

Assistant Director/EDO

Application Operations (Vacant)

Assistant Director

HITS Enterprise Application Services

Rudy HollenbachIT Architect -Applications

Customer Support Center (6)

MCD Support (8)

Application Ops (10)Enterprise GIS (7) SAP Functional

(7)

SAP Technical(5)

Kronos(2)

Enterprise Analytics Center

(3)

Infor Support (2) Database Services (3)

APPLICATION SUPPORT SERVICES

EAS manages a portfolio of consisting of 120 applications, 98 websites, 504 Databases, 250 interfaces to 3rd party applications, 246 Open Datasets and approximately 450 reports/dashboards. 

 

    Service Resource CountExecutive Leadership Application Management/Architecture 3

SAP Functional 7SAP Technical (Basis and Security) 5SAP Training 1Technical Support 1Training 1

Enterprise Analytics Center

Visualization and Reporting4

Municipal Court Support 8Department of Neighborhoods Infor Support 2Web Services 1Department Application Portfolio Support 10Mapping  & Apps Services 7Document and Content Management 1

Database Management Enterprise database operational support 2Customer Support IT service desk support 6

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Enterprise Resource Planninig

 

Enterprise Applications 

Kronos

Application Operations

App

lication Dom

ain

Enterpise GIS

Partner with vendors and 

Identify the right source 

Insufficient resources and skillsets to keep pace with the evolution of technology

PROJECT MANAGEMENT OFFICE

Project Management Office

Mark NortonDeputy CIO

Project Analysisand Support

Business Analysis Project Execution

PROJECT MANAGEMENT OFFICE

PMO supports the Mayor’s mission by managing and coordinating the delivery of solutions to strengthen public safety; develop complete communities; ensure services and infrastructure to stakeholders; and provide sound financial management. 

People Develop and expect ROI Scalable, Versatile, Flexible 

Process Apply methodologies and standards Measure performance Manage risk Forecast needs and outcomes

Technology Manage utilization

Culture Accountability Integrity Collaboration Communication Manage change

Application Services

SAP Support Services

Consulting Services 

Data and Reporting

SharePoint Administration

Infor IPS Apps Administration

ServiceNow Administration

OnBase Tech Administration

STAFF AUGMENTATION; APPLICATION AND PROJECT MANAGEMENT

One or more partners will be selected

Project Management Services

Project Execution

Business Analysis

Technical Documentation

End‐user training and documentation

Organizational Change

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VI. SHORT SESSION QUESTIONS & ANSWERS

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Yvette Smith

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VI. SHORT SESSION QUESTIONS & ANSWERS

For questions and answers to be a part of this official RFQ process, they must be in writing and directed to the Strategic Purchasing Division’s assigned procurement specialist, Ms. Yvette Smith.

* Email: Yvette.Smith@houstontx.gov* Phone: (832) 393-8765

Responses to official questions will be posted under the solicitation file as a Letter(s) of Clarification, prior to the Submission due date..

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1. Review RFQ Submission Instructions/Contents2. Notarized & Signed in wet blue ink original page of the Offer & Submittal 3. No Contact/Quiet Period

EVENTS DATEPre-Proposal Conference October 5, 2017 at 1:00 PMQuestions from Proposers Due to City October 11, 2017 at 2:00 PMProposal DUE DATE October 26, 2017 by 4:00 PMNotification of Intend to Award (Estimated) November 2017Council Agenda Date (Estimated) December 2017Contract Start Date (Estimated) January 2018

VII. CLOSING REMARKS

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Thank you for attending!