YUMAN RESOURCES:

Guest Service Excellence ProgramDuring the three day program, you will acquire skills essential for providing high level service that leaves a lasting impression on guests, inspires coworkers, and helps build relationships that will last a lifetime. This program is perfect for current front-line employees and aspiring customer service professionals.

Thursdays:October 4, 11, & 18, 20188am – 12pm

AWC Downtown Center1351 S. Redondo Center Drive, Yuma, AZ 85365 (Located between the Radisson Hotel & Home Depot)

Light Breakfast and Coffee

Registration $99To register or for more information call Continuing Ed at (928) 317-7674 or e-mail Continuing.Ed@azwestern.edu

This training utilizes the Guest Service Gold®: Golden Opportunities curriculum through the American Hotel & Lodging Educational Institute, including the exam opportunity for the Certified Guest Service Professional (CGSP®) credential on final day.