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Communication Skills

Trainer: Yuliyana Nikolova

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Communication is a skill that you can learn. It is like riding a bicycle or typing. If you are willing to work at it, you can rapidly improve the quality of

every part of your life

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Learning Objectives:  On completion of this training, you will be able to:

• Communicate Effectively

• Read and use Body Language

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CommunicationCommunication is the process of transferring

signals/messages between a sender and a receiver through various methods (written words, nonverbal cues, spoken words). It is also the mechanism we

use to establish and modify relationships. The ability to communicate effectively is important in

relationships, education and work.

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Communication skills

Speaking

ListeningBody

language

Speaking-Delivering the right message

Listening-How to listen effectively and receive the right message

Body Language-How to express your massage true your body

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“The most basic and powerful way to connect to

another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our

attention.”

Rachel Naomi Remen

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1 Stop Talking

“If we were supposed to talk more than we listen, we would have two tongues and one ear.” Mark Twain.

2 Prepare Yourself to Listen

Relax

3 Put the Speaker at Ease

Help the speaker to feel free to speak

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4 Be Patient

Be patient and let the speaker to finish with his sentence

5 Empathise

Try to understand the other person’s point of view

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Speaking

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1 Make eye contact Whether you are speaking or listening, looking into the eyes of the person with whom you are

conversing can make the interaction more successful. Eye contact conveys interest and

encourages your partner to be interested in you in return

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2 Use gestures

These include gestures with your hands and face. Make your whole body talk. Use smaller gestures for

individuals and small groups. The gestures should get larger as the group that one is addressing increases

in size

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3 Don’t send mixed messages

Make your words, gestures, facial expressions and tone match. Disciplining someone while smiling sends a

mixed message and is therefore ineffective. If you have to deliver a negative message, make your words, facial

expressions, and tone match the message.

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4 Manifest constructive attitudes and beliefs

The attitudes you bring to communication will have a huge impact on the way you compose

yourself and interact with others. Choose to be honest, patient, optimistic, sincere, respectful, and accepting of others. Be sensitive to other

people's feelings, and believe in others' competence.

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7%

38%55%

Spoken Words

Voice,Tone

Body Language

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1 Eye Contact

The eyes are 'the mirrors of the soul'. They tell you so much, that for reading body language, eye

contact is a must.Most people instinctively know that when they look in someone else's eyes, they open themselves up for that person. That's why many look away, when they look in someone's eyes they do not know or

trust very well.

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2 Facial Expression

The face is perhaps the most important conveyor of emotional information. A face can light up with

enthusiasm, energy, and approval, express confusion or boredom, and scowl with displeasure. The eyes are particularly expressive in telegraphing

joy, sadness, anger, or confusion

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3 Postures and Gestures

Our body postures can create a feeling of warm openness or cold rejection. For example, when someone faces us, sitting

quietly with hands loosely folded in the lap, a feeling of anticipation and interest is created. A posture of arms crossed

on the chest portrays a feeling of inflexibility. The action of gathering up one's materials and reaching for a purse signals a

desire to end the conversation.

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Thank you