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Burr & Forman LLP: Law FirmBurr & Forman dramatically increases business productivity and eliminates costs with YouSendIt for BusinessSituation and ChallengeS

In the document-intensive legal world, lawyers constant-

ly search for ways to better collaborate with clients,

partners and co-counsel. Large files and documents such

as legal briefs, depositions, exhibits and media are shared

on a daily basis. In addition, access to this information

must be available anywhere, anytime. Managing this

mission-critical content efficiently—and securely—is a

major challenge.

Burr & Forman LLP is a century old, full-service law firm

with more than 500 employees at eight offices in Alabama,

Florida, Georgia, Mississippi and Tennessee. The firm

offers a wide range of business and litigation services to

diverse clients with a variety of local, national and inter-

national interests.

Attorneys and paralegals at Burr & Forman formerly sent

large files, upwards of 30 at a time, to clients, witnesses

and other attorneys. But mail servers, unable to han-

dle the requests, would simply bounce back large files.

Frustrated employees also relied heavily on IT to use FTP

servers for large file transfers, as well as for electronic

data discovery and litigation support. The process chal-

lenged the IT team to ensure the security of sensitive and

confidential case data, a serious concern for a law firm.

As these limitations mounted the firm looked for a

content sharing solution that would simplify sending and

receiving large files and provide a secure and easy-to-use

alternative to FTP and conventional email attachements.

After evaluating several alternatives, including RepliWeb,

Accellion and Dropbox, YouSendit for Business was the

clear winner.

the problem

Firm needed an efficient, cost-effective way to send

and share large digital files

Existing file transfer solutions were difficult to use

and not secure, frustrating users and IT

FTP drained IT resources

Needed to support a growing mobile workforce

The solution

YouSendit for buSineSS bY YouSendit

YouSendit for Business Microsoft Outlook Plugin

YouSendit for Business Microsoft SharePoint Plugin

Integration with Active Directory

YouSendit for Business mobile apps for iPad, iPhone

and Android devices

reSult

■ Enhanced ability to collaborate between clients

and attorneys

■ Increased employee and IT productivity

■ Rapid deployment and seamless integration with

existing IT workflows

■ Enhanced security and policy management

■ Active adoption of content sharing using mobile

devices

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prior SolutionS were Slow, CoStlY

and ineffiCient

Prior to deploying YouSendit for Business, large files were

shared back and forth either as email attachments or

through Microsoft FTP Service, a free, but cumbersome

file sharing solution. Both solutions were inadequate for

Burr & Forman.

When it became clear that email was no longer able to

handle the large attachment sizes, employees began

relying heavily on FTP for file transfers. However, because

of the complexity of using FTP, users were entirely

dependent on IT to set up and maintain the FTP sites.

With a typical FTP transfer taking 15 to 20 minutes, IT

was constantly interrupted and disrupted. Sending files

after hours was also a problem since IT was not always

available 24/7 to send documents. Something needed to

be done.

In addition to improving process efficiencies, Burr & For-

man sought significant productivity enhancements. Like

all law firm attorneys bill their time on an hourly basis, so

delivering value for every minute is paramount. Support

teams were asked to do more for a growing number of

groups.

“You have to make everyone more efficient,” said David

Michel, CIO of Burr & Forman. “Your options are to either

use technology or hire more people. These days, technolo-

gy is an easier sell.”

Simple to uSe, eaSY to adminiSter

Usability was a key selection criteria when Burr & Forman

evaluated collaboration tools. YouSendit for Business won,

hands down. “In a law firm where time is money, it’s hard

to get the time to train people,” Michel said. “The solution

had to be intuitive and easy for everyone to use.”

The solution also needed to be easy for IT to set up and

administer. “You can’t really have a system that requires

IT to manually add and remove users,” said Michel. “It’s

just not a good use of their time.”

SeamleSS miCroSoft integration

= rapid adoption

Burr & Forman deployed YouSendit for Business to more

than 500 employees in eight offices across five states in a

matter of days.

Michel directly attributes this quick deployment to

YouSendit for Business’s “flawless” and seamless

The YouSendIt product does what it says it’s

going to do. It just works. It’s easy to use and set

up. It doesn’t require user training. YouSendIt allows users to be self-sufficient.

DaviD S. Michelchief inforMation officer

1-800-tranSlate

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Burr & Forman LLP

integration with the firm’s existing Microsoft suite of

products including Outlook, SharePoint and Active

Directory.

Microsoft Outlook is by far the most popular email client

across all industries— including law firms. With YouSen-

dit for Business’s Microsoft Outlook Plugin, users share

files and folders in the same way they add an attachment

to an email, except now bounce backs are eliminated and

network performance enhanced.

YouSendit for Business’s SharePoint Plugin is also import-

ant to Burr & Forman. Now users at the firm simply send

files directly from SharePoint, to recipients both inside

and outside the corporate firewall.

“Our users are working in SharePoint all the time, wheth-

er they realize it or not,” Michel said. “They just right click

and send it through YouSendit for Business. That’s going

to make it much easier for everyone to communicate and

collaborate.”

Furthermore, all account information and activity—in-

cluding user set-up and system security—is managed

through Active Directory, the backbone of Burr & For-

man’s Microsoft environment. YouSendit for Business’s

integration with Active Directory enables administrators

to easily provision users, enable single sign-on and apply

security policies. “YouSendit for Business was very easy

and quick to set up,” added Michel. “I don’t have to worry

about it.”

YouSendit for buSineSS workS where

You work

Mobility isthe next challenge Michel and histeam tackled.

With attorneys constantly on the go, accessing content

folders and filesfrom any device–in the office, at home or

on the road–is critical.

“More and more of our people use iPads,” Michelsaid.

“Additionally, everyone has an iPhone or a Droid or a

Blackberry. With YouSendit for Business, no matter where

you are, you’ve got a folder just like the folder on your

desktop. You can open a document, edit it, and mark it

up. You even have the ability to digitally sign documents

using your finger, which is wonderful!”

reSult

By deploying YouSendit for Business, Burr & Forman dra-

matically improved IT and business productivity,security

and reduced costs. YouSendit for Business is easy to in-

stall and maintain, boosting IT productivity. It’s also very

easy to use, requiring zero training for new users, and

increasing the productivity of the firm’s 500 employees

who are able to get more done, faster. Michel estimates

that YouSendit for Business saves the law firm more

than $160,000 per year. In addition to boosting IT and

business productivity, YouSendit for Business significant-

ly improves security by enforcing blacklists so content is

shared with appropriate recipients, file expiry policies,

VRI, tracking and return receipts.

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Burr & Forman LLP