You’re invited …

October 17-20 2011Marina Bay Sands, SINGAPORE

3rd Business Excellence Global Conference &17th Asia Pacific Quality Conference

Conference Stakeholders

Organised by:Singapore Productivity Associationand SPRING, Singapore

In collaboration with:Asia Pacific Quality Organization &Asia Productivity Organization

Theme

Productivity Enabling Business Excellence

Leadership

Strategy

Information

People

Process

Customer

Results

Why Participate? • Share knowledge on best practices • Collectively identify future trends• Learn breakthrough productivity methodologies,

tools and techniques to enable business excellence, and

• Network and exchange ideas, knowledge and experiences, on service excellence, continuous improvement and innovation through the power of teams

Conference Structure

Date Morning Afternoon Evening

Oct 17 Registration Commences

Cocktail Reception / Welcome International

DelegatesConference Welcome

Dinner / APQO and GPEA 2011 Awards

Oct 18

Registration & Light Breakfast Best Practices

Welcome Address Presentations

Opening Address Refreshments

Panel Discussion Presentations

The Asian Experience

Lunch

Conference Structure

Date Morning Afternoon Evening

Oct 19 Networking and Light Breakfast

Best Practices – Concurrent Session

Networking

Plenary Session 2 Presentations

Panel Discussion Refreshments

Lunch APQO Flag Handover

Closing Plenary

Oct 20 Learning Journeys to Singapore Business Excellence (BE) Award Winning Organisations

Important Information about ..• Singapore• Singapore Productivity

Association• Conference Venue

www.spa.org.sg

Why Singapore …Availability of best practices - eclectic mix of Excellent companies from around the World

Access• 85 international airlines• 200 cities in 60 countries and territories• more than 5,000 flights each week • 124,000 aircraft landings, one every 2.3 minutes

Facilities • Accommodation • Conference facilities (see information on venue)

www.spa.org.sg

About SingaporeLand Area 710 sq kmPopulation 4.98 million (5m in

Aug 2010)Literacy Rate 96%Labour Force 3.03 millionGDP (S$) 257.6 billion%GDP Contribution

- Manufacturing 18.2%- Non-manufacturing 81.8%

Per Capita Income (S$) 51,860Home Ownership 88.8%Life Expectancy (male) 78.4 yrs Si

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BackgroundSet up in 1973 as an affiliated body of the Standards, Productivity and Innovation Board (SPRING Singapore).

ObjectiveTo promote the active involvement of organisations and individuals in the Productivity Movement, and to expedite the spread of Productivity and its techniques.

Singapore Productivity Association

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What we do …

Skills Training Productivity Information

Learning & Networking

• Conferences, Seminars, Workshops and Training Courses.

• Conventions and Competitions

• Monthly Productivity Bulletin

• Quarterly Management Brief

• Overseas Study Missions

• CEO Breakfast Talks

• Members’ Talks• Learning

Journeys• Benchmarking

networks*• Communities of

Practices*

About the Venue …Sands Expo and Convention CentreMarina Bay Sands Singapore10 Bayfront AvenueSingapore 018956+(65) 6688 8868

See You in Singapore!