YOUR PATIENT-CENTERED MEDICAL HOME

The National Committee for Quality Assurance, or NCQA, describes the Patient-Centered Medical Home as a model for care provided by physician practices that seek to strengthen the physician-patient relationship. UF Health primary care practices in Northeast Florida have been designated Patient-Centered Medical Homes by the NCQA. UF Health primary care practices are the only Patient-Centered Medical Homes in the region.

As your designated medical home, our call center operators and referral coordinators provide support services to help coordinate your care across our health system.

YOUR MEDICAL HOME CARE TEAMYour medical home care team includes call center associates, care associates and referral coordinators who offer extended support services across multiple practices.

Medical home care team services:u Fosters the relationship between you, your physician and, when appropriate, your familyu Provides continued care through clinical advice, even outside of office hoursu Maintains your medical records, including care provided at other facilities

UF HEALTH PRIMARY CAREUF Health has more than 30 primary care practices in convenient locations throughout Northeast Florida and Southeast Georgia.

GENERAL HEALTH CARE SERVICESu Counseling for preventive health care, stress management, anxiety and depressionu Dermatology, including skin care, minor surgery and cryotherapyu Gynecology, including breast exams, Pap smears and pelvic examsu Prenatal and obstetric care, including family planning and pregnancy testingu Health and wellness checkupsu Immunizations and flu shotsu Lab work and screening tests, including EKGu Management of chronic conditions, such as diabetes, high blood pressure and high cholesterolu School and sports physicals u Screenings for cancer, diabetes, heart disease, high blood pressure and high cholesterolu Smoking cessation support

Visit UFJaxPrimaryCare.org for more information about our locations and physicians.

PRIMARY CARE LOCATIONSArlington*UF Health Family Medicine – Merrill Road 904.633.0285 *UF Health Family Medicine and Pediatrics – Monument Landing 904.383.1026Beaches UF Health Pediatrics – Beaches 904.383.1046 Downtown UF Cares 904.244.2120*UF Health Family Medicine – Brentwood 904.383.1040 UF Health Community and Family Medicine – Jacksonville 904.383.1002 UF Health General Medicine – Jacksonville 904.383.1003*UF Health Total Care Clinic – Jacksonville 904.383.1040*UF Health Family Medicine and Pediatrics – Elizabeth G. Means Center 904.383.1040 Mandarin UF Health Family Medicine – Augustine Oaks 904.633.0210Northside *UF Health Family Medicine – Commonwealth 904.633.0500 *UF Health Family Medicine – Dunn Avenue 904.633.0700 *UF Health Family Medicine – Lem Turner 904.383.1001 *UF Health Family Medicine – Soutel Plaza 904.633.0500 *UF Health Family Medicine and Pediatrics – New Berlin 904.633.0340*UF Health Family Medicine – North 904.383.1000 UF Health General Medicine – North 904.383.1000Southside *UF Health Family Medicine and Pediatrics – Baymeadows 904.633.0800 *UF Health Family Medicine – San Jose 904.633.0475 UF Health Pediatrics – San Jose 904.633.0460 *UF Health Family Medicine – Kernan Square 904.633.0585 UF Health General Medicine – Emerson 904.383.1003 UF Health Family Medicine – Goodbys Creek 904.633.0430 Westside *UF Health Family Medicine and Pediatrics – Blanding 904.633.0610 *UF Health Family Medicine – Murray Hill 904.633.0500 UF Health Family Medicine – Normandy 904.633.0640 UF Health Family Medicine – Crystal Springs 904.427.8550Baker County UF Health Family Medicine – Crossroads 904.383.1777 Clay County UF Health Family Medicine and Pediatrics – Plantation Oaks 904.633.0820 Nassau County UF Health Family Medicine – Callahan 904.633.0560 UF Health Family Medicine – Amelia Island 904.383.1396 *UF Health Family Medicine – Wildlight 904.427.8585*UF Health Pediatrics – Wildlight 904.427.8583St. Johns County UF Health Family Medicine – Ponte Vedra Beach 904.383.1560*UF Health Family Medicine and Pediatrics – Nocatee 904.383.1053Georgia UF Health Family Medicine and Pediatrics – St. Marys 912.576.2344*Extended hours are available at this location.

PRACTICE LOCATIONSUF Health physicians and providers are committed to you and your family’s health.

Most of our practices are open Monday through Friday from8 a.m. to 5 p.m., with some locations offering extended hours.* Visit UFJaxPrimaryCare.org for the practice hours at the location nearest you.

Patients may call to request an appointment or to speak with the office manager to answer any questions. Appointment requests may also be made online through your MyUFHealth patient portal account on your computer or mobile device. MyUFHealth allows you to message your provider, request medication refills, view test results and more.

YOUR FIRST APPOINTMENTOur practices are part of the region’s leading academic health center. All services are offered by a team of physicians, residents and medical students.u Please arrive 15 minutes before your scheduled appointment time to fill out any paperwork or update your medical records. u Bring your current health insurance card or insurance information and a photo ID. u Bring a list of all current medications.u Bring copies of any medical records you may have.u Your first visit may last longer than usual so we can obtain a complete medical history and perform a comprehensive examination.

OUR EXPECTATIONTo provide you with the best care possible, we need your medical history, including current medications, recent test results, information about visits to other doctors and health care providers, hospitalizations and emergency room visits.

FEES AND INSURANCEOur fees are based on the services we provide. We accept most types of insurance, as well as Medicaid and Medicare. If your insurance covers all or a portion of your claim, we will file it for you and bill your insurance company. If you are responsible for all or a portion of your health care costs, payment is expected at the time of your visit.